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Don's Unique Auto, Inc.

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Reviews Don's Unique Auto, Inc.

Don's Unique Auto, Inc. Reviews (4)

I have just spoken with someone at the Richmond Revdex.com office and was given your name as the person who is handling this complaint Please see the attachments which include our response to Mr*** complaint I shall have to send you the scanned copies of the open tickets For some
reason, this email will not accept them We received Revdex.com Case# ***Here is our response. If you read Mr*** complaint, it sounds as if we had done nothing on his unit for three and a half monthsHere are the facts. On 9/7/16, he brought his unit in originallyThe work for the original ticket (***) was completed on 10/5/in the amount of $***We opened a second ticket (***) on his unit on 10/12/That work was completed on 12/21/in the amount of $***For clarification, neither of these work orders have been paid and remain open in our systemI have included copies of the completed orders. On 1/10/17, we faxed *** with the insurance company the estimate for the remaining repairs to be doneOn 1/17/17, the insurance company hired a 3rd party appraiser to look at the jobOn 1/20/17, we called the insurance company to see if the work had been approved and were told it wasOn 1/23/17, we contacted Mr*** and told him we needed an email granting us permission to order the parts to complete the workOn 1/24/17, we received the OK to order the partsMr*** unit has been in line to get his work done for days. We are a small business with a limited number of technicians that are able to do this type workWe currently have five estimates ahead of him and cannot tell him when we will be able to get to complete all the repairs to his unitIt is still two or three weeks away. We are guilty of not calling Mr*** on a regular basis to tell him we have NO idea when we are going to be able to get to his unitFor this, we apologizeWe are extremely busy and let our customers know this when they drop off their unit. Most of our customers wait weeks before they get an appointment and understand they then get in line to get the work completed. We understand if Mr*** cannot wait on our scheduleIf not, we think it would best if Mr*** came, picked up his unit, and paid us for the work we have completedWe have included on this email Mr*** so he has all the information we are sending youWe await his answer. Please contact me if you need any further information.My thanks,Shelley R***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.In Response to Shelley R***'s Facts for Case # *** The original ticket was not completed on 10/05/16 because the estimate was not faxed to the insurance company until 01/10/So yes to her comment it took three and a half months to get a estimate to the insurance companyThe second ticket in question I new nothing about until Jan10th when I was notified by my insurance company that my motor home had been damaged in RV Service parking lot from hail damageI then called RV Service on the same day 01/10/and talked to ***She told me my motor home had been damaged by a hail storm on SeptI asked her why I had not been notified until now and she replied she though everyone had been calledWell that was not the case because I was not notifiedRV Service made these repairs without me knowing anything about the damage but I am glad they did to keep it from leaking.For clarification the work orders have not been paid because again I have not been notified they need to be paid before all the work has been doneI did call RV service in Feband talked to *** and asked him if I needed to come there and pay for the hail storm damageHe said I needed to talk to *** and he would get her to call meAgain, no one calledI called RV Service at the end of Febto check on the status of the motor home and talked to ***I told her I was getting tired of no one calling me back about the RV and wanted to talk to a managerShe told me she would get the manager to call meAgain, no call back. My main complaint with R V Service to the Revdex.com was no one calls back when they tell you some one will callWhen a manager will not call a customer back you leave no choice but to get help. I have been doing business with RV Services for many years and spent thousands of dollars at your place of business and that is why I keep coming back but I am sorry there is no communication back to the customer any more and it did not use to be that way. I have no problem with waiting my turn to get the RV fixed that you said you could fix on Sept2016 six months ago not weeks like you said but I do deserve a call back when someone tells me they will call. I do run my own business and communication back to the customer is important because without the customer there will be no business. So, Yes Shelly R*** in answer to your question I still need my RV fixed by RV Services and if you want the two tickets paid before the job is finished then let me know
Regards,
*** ***

Good afternoon:I just received and responded to Mrs*** *** today. Below, please see both her email and my response. This is in response to her complaint, Case Number *** I received in the mail today. I have broken it down as best I could,
line by line.Re: winterizing without permission not covered by warranty. Mr*** brought his unit to us on January 4, 2016. He was told we could not store his RV inside as we have too many units on our lot to store them inside during the winter. We told him we would not be held responsible for any frozen pipes if he didn't want to have his unit winterized. He authorized us to winterize the unit. We did so Re: used their toilet after customer had emptied it. This is simply a falsehood. We have been in business for years. Our technicians value their jobs more than to use a bathroom in an RV, not to mention the fact, we have three very nice bathrooms in our facility for our usage. Our customers comment on how nice they are regularly.Re: the "stinch" I assume she means "stench". Black water tanks need not only to be emptied but also cleaned before they are stored. Evidently, Mrnor Mrs*** cleaned their black water tank. We do not clean them unless there is a line item on the ticket. We were not asked to do so. I imagine the stench was overwhelming if she stored her camper without cleaning the black water tank.Re: cleaned the toilets. We do not clean toilets unless there is a line item on the ticket to clean the unit. We were not asked to do so. Re: put water down the toilet after winterization. It would undo the winterization process. The purpose of putting the antifreeze in the lines is so they will not burst. If you ran water in and flushed the antifreeze through then you have negated the winterization.Re: left antifreeze all over. The faucets are left open and there is antifreeze left in the lines. Jostling the unit as a result of running it down the road can cause the antifreeze to drip down and sling around the camper Re: stains from antifreeze. In years, I have never heard of the RV antifreeze permanently staining anything. As you can see from my *** to Mrs***, I have asked for her to provide pictures. Re: mold around toilet bowl. RV antifreeze does not cause mold. We do not use anything else while winterizing except antifreeze. I can only assume this was caused by the toilet bowl not being cleaned before storage.Re: being inefficient, sloppy, and disrespectful. I can only say none of these are points are valid. There is someone acting disrespectfully; however, it was no one at RV Service of Virginia. Please reference Mrs*** *** below. I would point out if this complaint had any merit at all, the attorney would have happily brought a suit. Lastly, I have *** in a copy of a release Mr*** signed when he picked up his camper. The release clearly states he performed a visual inspection of the camper. He did not mention the antifreeze being a problem when he picked it up. Furthermore, he picked up his camper on 2/3/16. The first communication we have received from them was 4/1. This is two months after they picked up the camper. I have attached a copy of the release signed by Mr***. Please advise me if you need further information.My best,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The form from when the RV was dropped off does not indicate that there was a request for the RV to be winterizedI have not seen anything about the weatherization except on the final billThe tank had been emptied and well rinsed before it was dropped off so I don't understand how it was used if the workers did not do it.The sinks were splashed and had the antifreeze in the sinks and on the counters. I cleaned the areas and the toilets that had antifreeze in them. I tried to get the stains out, I will send a picture. Your service people were sloppy and did not care about the RV, and they NEVER cleaned up after themselves.We want the money that was charged for the winterization back
Regards,
*** ***

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