I have just spoken with someone at the Richmond Revdex.com office and was given your name as the person who is handling this complaint Please see the attachments which include our response to Mr [redacted] complaint I shall have to send you the scanned copies of the open tickets For some reason, this email will not accept them We received Revdex.com Case# [redacted] Here is our responseIf you read Mr [redacted] complaint, it sounds as if we had done nothing on his unit for three and a half monthsHere are the factsOn 9/7/16, he brought his unit in originallyThe work for the original ticket (***) was completed on 10/5/in the amount of $ [redacted] We opened a second ticket (***) on his unit on 10/12/That work was completed on 12/21/in the amount of $ [redacted] For clarification, neither of these work orders have been paid and remain open in our systemI have included copies of the completed ordersOn 1/10/17, we faxed [redacted] with the insurance company the estimate for the remaining repairs to be doneOn 1/17/17, the insurance company hired a 3rd party appraiser to look at the jobOn 1/20/17, we called the insurance company to see if the work had been approved and were told it wasOn 1/23/17, we contacted Mr [redacted] and told him we needed an email granting us permission to order the parts to complete the workOn 1/24/17, we received the OK to order the partsMr [redacted] unit has been in line to get his work done for daysWe are a small business with a limited number of technicians that are able to do this type workWe currently have five estimates ahead of him and cannot tell him when we will be able to get to complete all the repairs to his unitIt is still two or three weeks awayWe are guilty of not calling Mr [redacted] on a regular basis to tell him we have NO idea when we are going to be able to get to his unitFor this, we apologizeWe are extremely busy and let our customers know this when they drop off their unitMost of our customers wait weeks before they get an appointment and understand they then get in line to get the work completedWe understand if Mr [redacted] cannot wait on our scheduleIf not, we think it would best if Mr [redacted] came, picked up his unit, and paid us for the work we have completedWe have included on this email Mr [redacted] so he has all the information we are sending youWe await his answerPlease contact me if you need any further information.My thanks,Shelley R***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The form from when the RV was dropped off does not indicate that there was a request for the RV to be winterizedI have not seen anything about the weatherization except on the final billThe tank had been emptied and well rinsed before it was dropped off so I don't understand how it was used if the workers did not do it.The sinks were splashed and had the antifreeze in the sinks and on the counters I cleaned the areas and the toilets that had antifreeze in them I tried to get the stains out, I will send a picture Your service people were sloppy and did not care about the RV, and they NEVER cleaned up after themselves.We want the money that was charged for the winterization back Regards, [redacted]
I have just spoken with someone at the Richmond Revdex.com office and was given your name as the person who is handling this complaint Please see the attachments which include our response to Mr [redacted] complaint I shall have to send you the scanned copies of the open tickets For some reason, this email will not accept them We received Revdex.com Case# [redacted] Here is our responseIf you read Mr [redacted] complaint, it sounds as if we had done nothing on his unit for three and a half monthsHere are the factsOn 9/7/16, he brought his unit in originallyThe work for the original ticket (***) was completed on 10/5/in the amount of $ [redacted] We opened a second ticket (***) on his unit on 10/12/That work was completed on 12/21/in the amount of $ [redacted] For clarification, neither of these work orders have been paid and remain open in our systemI have included copies of the completed ordersOn 1/10/17, we faxed [redacted] with the insurance company the estimate for the remaining repairs to be doneOn 1/17/17, the insurance company hired a 3rd party appraiser to look at the jobOn 1/20/17, we called the insurance company to see if the work had been approved and were told it wasOn 1/23/17, we contacted Mr [redacted] and told him we needed an email granting us permission to order the parts to complete the workOn 1/24/17, we received the OK to order the partsMr [redacted] unit has been in line to get his work done for daysWe are a small business with a limited number of technicians that are able to do this type workWe currently have five estimates ahead of him and cannot tell him when we will be able to get to complete all the repairs to his unitIt is still two or three weeks awayWe are guilty of not calling Mr [redacted] on a regular basis to tell him we have NO idea when we are going to be able to get to his unitFor this, we apologizeWe are extremely busy and let our customers know this when they drop off their unitMost of our customers wait weeks before they get an appointment and understand they then get in line to get the work completedWe understand if Mr [redacted] cannot wait on our scheduleIf not, we think it would best if Mr [redacted] came, picked up his unit, and paid us for the work we have completedWe have included on this email Mr [redacted] so he has all the information we are sending youWe await his answerPlease contact me if you need any further information.My thanks,Shelley R***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The form from when the RV was dropped off does not indicate that there was a request for the RV to be winterizedI have not seen anything about the weatherization except on the final billThe tank had been emptied and well rinsed before it was dropped off so I don't understand how it was used if the workers did not do it.The sinks were splashed and had the antifreeze in the sinks and on the counters I cleaned the areas and the toilets that had antifreeze in them I tried to get the stains out, I will send a picture Your service people were sloppy and did not care about the RV, and they NEVER cleaned up after themselves.We want the money that was charged for the winterization back Regards, [redacted]