Dona Jo Fitwear

JANUARY 12, 2018Revdex.comCASE NUMBER: ***Dear *** ***,We are writing in response to the complaint of *** *** on Dona JoOn (Thursday) *** *** wrote Dona Jo to process a returnWe wrote back the following Monday (12.18.17) a bit delayed due to being
backed up with customer service from the holiday rushWe are a small business and cannot respond immediatelyWe explained to David that we would accept his merchandise for return as he was within the 15-day return policyOur return policy has been altered from order date to ship date to begin the return policy timeframe due to our pre-order on certain itemsThis is specified on our websiteWe also explained in this email the label would be issued by our shipping partner *** and would expire in hours of it being issuedWe issued the label on (morning) via emailOn (late evening) *** *** wrote to Dona Jo explaining he has an error with his return label, it had expiredOn we responded to the customer with the return label re-issued and surprised to learn a PayPal chargeback case had been openedOn we receive an email from *** *** explaining that he would open a Revdex.com case on us and demanding a $inconvenience feeWe responded to PayPal with all the necessary information and explained we would refund the buyer once we received the merchandise for the returnSince we had not received the merchandise back from the buyer PayPal saw the case in favor of the seller Dona JoWe could not refund merchandise we did not received back from the buyerSince we have now received the merchandise and the chargeback case has been closed in favor of Dona Jo we will refund the buyer for the order he returned within our 15-day return policy.Warm regards,Ashley F* President, Dona Jo, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I sent the return back to Dona Jo, over a month ago. They received it, almost a month ago on 12/28/2017.Well over a month now, and still no refund.  I attached the tracking number and USPS website screenshot. I demand a refund and compensation for the waste of time and improper handling of returns.
Regards,
[redacted]

No. Dona Jo has NOT issued a refund. Absurd. 3 months now? 6 months? How long should I wait for a refund?  I am also filing a dispute with PayPal after my credit card finishes the charge back.