On July 10th technicians arrived at [redacted] house and immediately connected high and low pressure gaugesIndoor coil was frozen which was due to dirty filter, limiting air flowAs per gauge readings freon needed to be topped off, technician added lb of freon to return it to proper levelsAs you can see of invoices , minimum service call cost is $185.00, which consists of $service call and $for one hour of labor with a hour minimum [redacted] was given a free service call and her bill included the cost of freon, which her bill clearly shows she was charged less than a standard service call visit [redacted] then scheduled a follow up visit , as per her daughter the air was not cold enoughWhen [redacted] returned home she found that the air was working fine and cancelled on the day of serviceOn a seperate occasion [redacted] called to schedule a follow up visit and again cancelled on the day of serviceBoth times we were willing to return at no costIf there are any other questions or concerns pertaining to this issue we will return at no charge to correct
Hello, We made several attempts to reach out to customer by phone and email to try and reconcile her concernPlease advise if you can help or and other avenue to support customer? Regards Michael EK***
Complaint: ***
I am rejecting this response because:The issue with the freon did not fix the freezing issuePrior to reporting to the Revdex.com I contacted the company twice to voice my concernBoth times they assured me that someone would return my callNo one returned callI do not believe I needed freon.The unit is less than years old Once I opened all the vents (of which more than half were closed) the problem was fixedI stand by my original complaint and have no reason to warrant another visit since the problem no longer exists.
Regards,
*** ***
On July 10th 2 technicians arrived at [redacted] house and immediately connected high and low pressure gauges. Indoor coil was frozen which was due to dirty filter, limiting air flow. As per gauge readings freon needed to be topped off, technician added 1 lb of freon to return it to proper...
levels. As you can see of invoices , minimum service call cost is $185.00, which consists of $95.00 service call and $90.00 for one hour of labor with a 1 hour minimum. [redacted] was given a free service call and her bill included the cost of freon, which her bill clearly shows she was charged less than a standard service call visit. [redacted] then scheduled a follow up visit , as per her daughter the air was not cold enough. When [redacted] returned home she found that the air was working fine and cancelled on the day of service. On a seperate occasion [redacted] called to schedule a follow up visit and again cancelled on the day of service. Both times we were willing to return at no cost. If there are any other questions or concerns pertaining to this issue we will return at no charge to correct.
Hello, We made several attempts to reach out to customer by phone and email to try and reconcile her concern. Please advise if you can help or and other avenue to support customer? Regards Michael E. K[redacted]
On July 10th technicians arrived at [redacted] house and immediately connected high and low pressure gaugesIndoor coil was frozen which was due to dirty filter, limiting air flowAs per gauge readings freon needed to be topped off, technician added lb of freon to return it to proper levelsAs you can see of invoices , minimum service call cost is $185.00, which consists of $service call and $for one hour of labor with a hour minimum [redacted] was given a free service call and her bill included the cost of freon, which her bill clearly shows she was charged less than a standard service call visit [redacted] then scheduled a follow up visit , as per her daughter the air was not cold enoughWhen [redacted] returned home she found that the air was working fine and cancelled on the day of serviceOn a seperate occasion [redacted] called to schedule a follow up visit and again cancelled on the day of serviceBoth times we were willing to return at no costIf there are any other questions or concerns pertaining to this issue we will return at no charge to correct
Hello, We made several attempts to reach out to customer by phone and email to try and reconcile her concernPlease advise if you can help or and other avenue to support customer? Regards Michael EK***
Complaint: ***
I am rejecting this response because:The issue with the freon did not fix the freezing issuePrior to reporting to the Revdex.com I contacted the company twice to voice my concernBoth times they assured me that someone would return my callNo one returned callI do not believe I needed freon.The unit is less than years old Once I opened all the vents (of which more than half were closed) the problem was fixedI stand by my original complaint and have no reason to warrant another visit since the problem no longer exists.
Regards,
*** ***
On July 10th 2 technicians arrived at [redacted] house and immediately connected high and low pressure gauges. Indoor coil was frozen which was due to dirty filter, limiting air flow. As per gauge readings freon needed to be topped off, technician added 1 lb of freon to return it to proper...
levels. As you can see of invoices , minimum service call cost is $185.00, which consists of $95.00 service call and $90.00 for one hour of labor with a 1 hour minimum. [redacted] was given a free service call and her bill included the cost of freon, which her bill clearly shows she was charged less than a standard service call visit. [redacted] then scheduled a follow up visit , as per her daughter the air was not cold enough. When [redacted] returned home she found that the air was working fine and cancelled on the day of service. On a seperate occasion [redacted] called to schedule a follow up visit and again cancelled on the day of service. Both times we were willing to return at no cost. If there are any other questions or concerns pertaining to this issue we will return at no charge to correct.
Hello, We made several attempts to reach out to customer by phone and email to try and reconcile her concern. Please advise if you can help or and other avenue to support customer? Regards Michael E. K[redacted]