Donald Duley and Associates

Thank you for bringing to my attention the complaint of [redacted] ***It is the goal of this business lo provide the best possible customer service to all of our clientsWhen we have the rare complaint, we do our best to remedy the situation.I have reviewed the matter with our representative, Mr [redacted] , and we concur with the request of Mr [redacted] that the best settlement is an unconditional release from the contract.It appears this was signed and delivered on 3/18/but a modification made by Mr*** lacked initialsThese initials have been added and provided to Mr***He acknowledged receipt and I assume this is satisfactory.My Best Regards, [redacted] ***DD/kdpcc: [redacted]

Thank you for bringing to my attention the complaint of [redacted]. It is the goal of this business lo provide the best possible customer service to all of our clients. When we have the rare complaint, we do our best to remedy the situation.I have reviewed the matter with our...

representative, Mr. [redacted], and we concur with the request of Mr. [redacted] that the best settlement is an unconditional release from the contract.It appears this was signed and delivered on 3/18/15. but a modification made by Mr. [redacted] lacked initials. These initials have been added and provided to Mr. [redacted]. He acknowledged receipt and I assume this is satisfactory.My Best Regards,[redacted]DD/kdpcc: [redacted]