Donald Martens & Sons Ambulance Service, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

May 23, 2016Revdex.comC/o [redacted]2800 Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted]Complaint #:   [redacted]Date of Service: October 6, 2015 – [redacted]I am in receipt of the rebuttal letter dated May 18, 2016 regarding the complaint filed by Ms. [redacted].  Please be assured that Donald Martens & Sons Ambulance Service, Inc. takes all complaints very seriously and our goal is to provide quality patient care and service.As indicated in the letter dated May 16, 2016, we are open to setting up payment arrangements to resolve the unpaid balance.  Unfortunately, I am not able to comment on other provider’s procedures and policies; however, Donald Martens & Sons Ambulance Service is regulated by the Centers for Medicare and Medicaid Services and routinely writing off co-insurance are prohibited.Ms. [redacted] can call 1-440-234-6002 and speak with our Customer Service Representative to set up the payment arrangements to avoid the account being place in collections.  If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B[redacted]Director of Patient Financial Services

May 16, 2016Revdex.comC/o [redacted]2800 Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted]Complaint #:   [redacted]Date of Service: October 6, 2015 – [redacted]I am in receipt of your letter dated May 16, 2016 regarding the complaint filed by Ms. [redacted]....

 Please be assured that Donald Martens & Sons Ambulance Service, Inc. takes all complaints very seriously and our goal is to provide quality patient care and service.As of today, I have not received any emails from Ms. [redacted].  Ms. [redacted] did call our office on April 22, 2016 and spoke with one of our billing representatives regarding the balance of her account; $81.38.  Ms. [redacted] was advised the Medicare has made payment on the account and the balance was her responsibility.  Ms. Llyod requested we bill Medicaid for the balance.  She was advised that we verified Medicaid benefits and there was no coverage for the date of service.  Ms. [redacted] is upset because we will not write off the co-insurance balance on the account.  Medicare regulations prohibited providers from writing off the co-insurance amounts after Medicare has made a payment.  We can offer a monthly payment plan for the remaining balance of $81.38.  Ms. [redacted] can call 1-440-234-6002 and speak with our Customer Service Representative to set up the payment arrangements to avoid the account being place in collections.  If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B[redacted]Director of Patient Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com                                                                        February 26, 2015C/o [redacted]                                                              Re: [redacted]2800 Euclid Ave., 4th Floor                                                  Complaint #: [redacted]                                                                                   Cleveland, Ohio 44115-2408                                                Date of Service: February 16, 2014Good afternoon,      In respond to the third rebuttal Donald’s and Son sent back to you.  Donald’s never answered my questions which is unacceptable.  I WANT A COPY OF WHEN THEY SUBMITTED THE BILL AND THE CODE THEY USED when submitted to Medicare and Mutual Health Services.  Being that it is electronically is easier. Take a screen shot or something.     I originally talked to Stephanie on 08/19/14 in your office and she said that they submitted [redacted]’s medical claim incorrectly.  They submitted the claim to the insurance company that [redacted] WALKED to the ambulance.  That is why it wasn’t covered.  That is not true. I explained that to Stephanie.     Electronically or not you have to keep all records of medical claims. Like I said in my first response. Medicare and Mutual Health Services denied the claim because you submitted the bill to them incorrect and not on time.  I am not paying for your mistake you prove to me that you submitted the bills correctly to Medicare and Mutual Health Services before the one year of service. I want the copy of original medical claim forms.       I spoke to Dee at Cleveland Clinic (Mutual Health Services) February 26, 2015.  She told me that there was a bill that was never paid for and went to collections from 2/16/2014 for 126.00.  It was later submitted and paid for.  Dee is sending all the proper paper work to me as soon as it is approved by her supervisor.  Dee said it will take a good month or so to through the proper channels and mail copies back to me.     I also talked to Stephanie B[redacted] at Medicaid this morning 2-26-2016.  Because of the HIPAA laws she can’t give me any information at this time.  I am filling out forms and then they will get back to me with the information as well.  Stephanie told me it will take AT LEAST 15 working days and then they will send it in the mail.  Stephanie also told me that Donald’s and son Ambulance Service Inc. should have record of this submission to the claims department.  I told Stephanie that they didn’t because they sent them electronically.  She laughed!!!!  She said by law you need to keep all records for at least 7 years.  That is admission of guilt.  So now we will have to wait at least a month or two for copies from Medicaid.Thank you,[redacted]

I am in receipt of your letter dated October 13, 2015 regarding the complaint filed by [redacted]. Please be assured that Donald Martens & Sons Ambulance Service, Inc. takes all complaints very seriously and our goal is to provide quality patient care and service. First, let me express my...

sincere apologies for the way in which the account was handled. A refund in the amount of $200.00 will be issued to [redacted]. The refund check number [redacted] is being placed in the mail October 30, 2015, Donald Martens & Sons Ambulance Service, Inc. is in the process of modifying its refund policy to expedite overpayments within 30 days of receipt of the overpayment. If you need any further information please do not hesitate to contact me at 1-[redacted], extension [redacted]. Sincerely, [redacted] Director of Patient Financial Services