Donald Martens & Sons Ambulance Service

May 23, 2016Revdex.comC/o [redacted] ***Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted] ***Complaint #: [redacted] Date of Service: October 6, – [redacted] I am in receipt of the rebuttal letter dated May 18, regarding the complaint filed by Ms [redacted] *** Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.As indicated in the letter dated May 16, 2016, we are open to setting up payment arrangements to resolve the unpaid balance Unfortunately, I am not able to comment on other provider’s procedures and policies; however, Donald Martens & Sons Ambulance Service is regulated by the Centers for Medicare and Medicaid Services and routinely writing off co-insurance are prohibited.Ms [redacted] can call 1-440-234-and speak with our Customer Service Representative to set up the payment arrangements to avoid the account being place in collections If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B***Director of Patient Financial Services

May 16, 2016Revdex.comC/o [redacted] ***Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted] ***Complaint #: [redacted] Date of Service: October 6, – [redacted] I am in receipt of your letter dated May 16, regarding the complaint filed by Ms [redacted] *** Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.As of today, I have not received any emails from Ms*** Ms [redacted] did call our office on April 22, and spoke with one of our billing representatives regarding the balance of her account; $ Ms [redacted] was advised the Medicare has made payment on the account and the balance was her responsibility MsLlyod requested we bill Medicaid for the balance She was advised that we verified Medicaid benefits and there was no coverage for the date of service Ms [redacted] is upset because we will not write off the co-insurance balance on the account Medicare regulations prohibited providers from writing off the co-insurance amounts after Medicare has made a payment We can offer a monthly payment plan for the remaining balance of $ Ms [redacted] can call 1-440-234-and speak with our Customer Service Representative to set up the payment arrangements to avoid the account being place in collections If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B***Director of Patient Financial Services

January 5, 2016Revdex.comC/o [redacted] ***Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted] Complaint #: [redacted] Date of Service: February 16, 2014I am in receipt of your letter dated January 5, regarding the complaint filed by [redacted] on behalf of [redacted] Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.I have reviewed the account to determine if a refund is due to Ms [redacted] After review of the account, I found that there is no refund due to Ms [redacted] Ms [redacted] paid $toward the account pending a final decision from Medicare Medicare completed its review and allowed $for the ambulance transport Medicare sent a payment to Donald Martens & Sons Ambulance Service (DMS) in the amount of $195.41, made a payment to [redacted] of $39.96, and left the patient responsible for $ The total payment of $received from the Ms [redacted] and the Medicare payment of $total’s $as a total payment received for the service The allowed amount of $and the total payments received left a balance of $which was due from the patient; however, DMS applied a courtesy write-off of $ No additional funds are due on the transport of February 16, and no refund is due to Ms [redacted] .I have attached the Medicare explanation of benefits showing what I described above in relation to the payments received on the account The explanation of benefits also show the $previous paid as we reported that payment to Medicare.If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B***Director of Patient Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Please do not close this matter until my father receives a check for Thank you very much ?

Donald Martens & Sons Ambulance Service has issued a refund in the amount of $on August 3, 2016; check number 11933.? As indicated in our last response, we have not yet received an additional payment f $from the insurance.? If this amount is received in our office we will immediately refund the patient.? ? ? ?

Donald Martens & Sons Ambulance Service has issued a refund in the amount of $on August 3, 2016; check number As indicated in our last response, we have not yet received an additional payment f $from the insurance If this amount is received in our office we will immediately refund the patient

I am in receipt of your letter dated October 13, regarding the complaint filed by [redacted] ***Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and serviceFirst, let me express my sincere apologies for the way in which the account was handledA refund in the amount of $will be issued to [redacted] ***The refund check number [redacted] is being placed in the mail October 30, 2015, Donald Martens & Sons Ambulance Service, Incis in the process of modifying its refund policy to expedite overpayments within days of receipt of the overpaymentIf you need any further information please do not hesitate to contact me at 1-***-***-***, extension ***Sincerely, [redacted] Director of Patient Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Revdex.com ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? February 26, 2015C/o [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Re: [redacted] Euclid Ave., 4th Floor ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint #: [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Cleveland, Ohio 44115-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Date of Service: February 16, 2014Good afternoon,? ? ? ? In respond to the third rebuttal Donald’s and Son sent back to you? Donald’s never answered my questions which is unacceptable? I WANT A COPY OF WHEN THEY SUBMITTED THE BILL AND THE CODE THEY USED when submitted to Medicare and Mutual Health Services? Being that it is electronically is easierTake a screen shot or something.? ? ? I originally talked to Stephanie on 08/19/in your office and she said that they submitted [redacted] ’s medical claim incorrectly? They submitted the claim to the insurance company that [redacted] WALKED to the ambulance? That is why it wasn’t covered? That is not trueI explained that to Stephanie.? ? ? Electronically or not you have to keep all records of medical claimsLike I said in my first responseMedicare and Mutual Health Services denied the claim because you submitted the bill to them incorrect and not on time? I am not paying for your mistake you prove to me that you submitted the bills correctly to Medicare and Mutual Health Services before the one year of serviceI want the copy of original medical claim forms? ? ? ? I spoke to Dee at Cleveland Clinic (Mutual Health Services) February 26, ? She told me that there was a bill that was never paid for and went to collections from 2/16/for ? It was later submitted and paid for? Dee is sending all the proper paper work to me as soon as it is approved by her supervisor? Dee said it will take a good month or so to through the proper channels and mail copies back to me.? ? ? I also talked to Stephanie B [redacted] at Medicaid this morning 2-26-? Because of the HIPAA laws she can’t give me any information at this time? I am filling out forms and then they will get back to me with the information as well? Stephanie told me it will take AT LEAST working days and then they will send it in the mail? Stephanie also told me that Donald’s and son Ambulance Service Incshould have record of this submission to the claims department? I told Stephanie that they didn’t because they sent them electronically? She laughed!!!! ? She said by law you need to keep all records for at least years? That is admission of guilt? So now we will have to wait at least a month or two for copies from Medicaid.Thank you, [redacted]

May 16, 2016Revdex.comC/o [redacted] ***Euclid Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted] ***Complaint #: ? [redacted] Date of Service: October 6, ?" [redacted] I am in receipt of your letter dated May 16, regarding the complaint filed by Ms [redacted] ? Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.As of today, I have not received any emails from Ms***? Ms [redacted] did call our office on April 22, and spoke with one of our billing representatives regarding the balance of her account; $? Ms [redacted] was advised the Medicare has made payment on the account and the balance was her responsibility? MsLlyod requested we bill Medicaid for the balance? She was advised that we verified Medicaid benefits and there was no coverage for the date of service? Ms [redacted] is upset because we will not write off the co-insurance balance on the account? Medicare regulations prohibited providers from writing off the co-insurance amounts after Medicare has made a payment? We can offer a monthly payment plan for the remaining balance of $? Ms [redacted] can call 1-440-234-and speak with our Customer Service Representative to set up the payment arrangements to avoid the account being place in collections? If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B***Director of Patient Financial Services

I am in receipt of your letter dated October 13, regarding the complaint filed by [redacted] ***Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.? First, let me express my sincere apologies for the way in which the account was handledA refund in the amount of $will be issued to [redacted] ***The refund check number [redacted] is being placed in the mail October 30, 2015,? Donald Martens & Sons Ambulance Service, Incis in the process of modifying its refund policy to expedite overpayments within days of receipt of the overpayment.? If you need any further information please do not hesitate to contact me at 1-***-***-***, extension ***.? Sincerely,? [redacted] ? Director of Patient Financial Services?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] Please do not close this matter until my father receives a check for 316.00. Thank you very much.

Revdex.com:I am glad when I was a paramedic my company did not treat sick people transported in this manner Threstening someone with collections who live on a limited income? What a terrible way to run a business I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

May 9, 2016Revdex.comC/o [redacted] *** [redacted] Ave., 4th FloorCleveland, Ohio 44115-2408Re: [redacted] ***Complaint #: 114358Date of Service: May 4, 2015I am in receipt of your letter dated May 9, regarding the complaint filed by Ms [redacted] *** Please be assured that Donald Martens & Sons Ambulance Service, Inctakes all complaints very seriously and our goal is to provide quality patient care and service.I have reviewed the account and the billing intervals of the account Donald Martens & Sons Ambulance Service Increceived Ms [redacted] insurance information on June 4, at which time the claim was submitted to Buckeye Ambetter Health The insurance indicated that Ms [redacted] is responsible for $ Ms [redacted] should have received this same information from her insurance carrier The difference in charge’s being referenced is a result on a contractual obligation with her insurance carrier We extend the contractual agreement to Ms [redacted] drastically reducing her bill.We did extend a monthly payment plan to Ms [redacted] and she refused Our in house payment plan offer is at least $per month The account is greater than year without any payments from Ms*** The account has been placed with our collection agency with an open balance of $ At this time, I cannot accept payment arrangements; however, she may setup payment arrangements with the collection agency If you need any further information please do not hesitate to contact me at 1-440-234-6001, extension 134.Sincerely,Cheryl B***Director of Patient Financial Services