Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Those statements made by [redacted] are very untrueI have emails with no reply from them except thanks for the photosI only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worseI have also spoke with their office manager Marie several times about those issues and she wrote them downI am not responsible if she does not notify who she needs to notifyYou can see out side when my door is closed all the way around the doorI also was told I would be getting a new door and they would paint it afterwardsI am only going by what I was told not but requesting anything newI spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weedsI have also sent photos of these issues to their office several timesI have also asked to talk with Emily personally but as usual no responseThe only issue I don't have photos of is the leak in the bathroomRather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to to be warm
We started a renovation at the property this summerEveryone has new windows and a new roof Now we are starting with renovating the empty apartmentsOur tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider an emergency.One year ago we hired a professional outside company to clean her duct work and chimney This should have taken care of the problem because she has not complained to us since then We wrapped and insulated all doors at the complex, but she wanted a new door One of our techs was there yesterday and from what we have heard, she is very satisfiedHowever we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Those statements made by [redacted] are very untrue. I have emails with no reply from them except thanks for the photos. I only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worse. I have also spoke with their office manager Marie several times about those issues and she wrote them down. I am not responsible if she does not notify who she needs to notify. You can see out side when my door is closed all the way around the door. I also was told I would be getting a new door and they would paint it afterwards. I am only going by what I was told not but requesting anything new. I spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weeds. I have also sent photos of these issues to their office several times. I have also asked to talk with Emily personally but as usual no response. The only issue I don't have photos of is the leak in the bathroom. Rather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to 85 to be warm.
We started a renovation at the property this summer. Everyone has new windows and a new roof. Now we are starting with renovating the empty apartments. Our tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider...
an emergency.One year ago we hired a professional outside company to clean her duct work and chimney. This should have taken care of the problem because she has not complained to us since then. We wrapped and insulated all doors at the complex, but she wanted a new door. One of our techs was there yesterday and from what we have heard, she is very satisfied. However we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair. We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants. We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy. The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly. Thank you. [redacted]
We were very sorry that our tenant was inconvenienced and we are also sorry we couldn't have completed this sooner. That is why we gave her 2 weeks credit on her rent.
Unfortunately, she had a serious plumbing...
problem in her apartment that caused multiple issues. A water pipe burst under the concrete sub-floor of the unit. To avoid having to rip up the concrete floor, we had to redo the pipe in a concealed area in the closet and box it in.
Before we realized that it was a broken pipe under the concrete, we called an outside company in to assess and fix the issue. When they couldn't figure out how to handle the pipe under the concrete, we had to take over and create a solution.
When the pipe broke it caused leaking and some water damage in the kitchen, hallway, and part of the living area. A portion of the floor had to be removed because the floor was wood laminate and that product doesn't survive water damage.
The tenant had a small wooden cabinet in the kitchen that we replaced and painted white.
We were planning to have our maintenance men replace the section of the laminate floor, but we decided instead to have [redacted] installers do it. That did put us back about a week or more waiting for[redacted]. But we wanted to make sure it was done properly. Because of the laminate product , [redacted] delivered the flooring first and waited until it had time to acclimate to the room temperature.
As of now we have completed all tasks except the painting of the bathroom ceiling. The ceiling is plastered, so repairing that was also a process that took awhile. I plan to do final paint on that tomorrow. I am sorry this turned into a long process and became an issue. It was not an easy fix as you can see, and we kept in contact with our tenant thru the whole process so she wouldn't be frustrated.
The staff is very rude they will yell at you and hang up on you as well . Whenever you call to have them fix any problems and turn it around on you and make it seem like your the problem and ask you to move out
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Those statements made by [redacted] are very untrueI have emails with no reply from them except thanks for the photosI only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worseI have also spoke with their office manager Marie several times about those issues and she wrote them downI am not responsible if she does not notify who she needs to notifyYou can see out side when my door is closed all the way around the doorI also was told I would be getting a new door and they would paint it afterwardsI am only going by what I was told not but requesting anything newI spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weedsI have also sent photos of these issues to their office several timesI have also asked to talk with Emily personally but as usual no responseThe only issue I don't have photos of is the leak in the bathroomRather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to to be warm
We started a renovation at the property this summerEveryone has new windows and a new roof Now we are starting with renovating the empty apartmentsOur tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider an emergency.One year ago we hired a professional outside company to clean her duct work and chimney This should have taken care of the problem because she has not complained to us since then We wrapped and insulated all doors at the complex, but she wanted a new door One of our techs was there yesterday and from what we have heard, she is very satisfiedHowever we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Those statements made by [redacted] are very untrue. I have emails with no reply from them except thanks for the photos. I only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worse. I have also spoke with their office manager Marie several times about those issues and she wrote them down. I am not responsible if she does not notify who she needs to notify. You can see out side when my door is closed all the way around the door. I also was told I would be getting a new door and they would paint it afterwards. I am only going by what I was told not but requesting anything new. I spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weeds. I have also sent photos of these issues to their office several times. I have also asked to talk with Emily personally but as usual no response. The only issue I don't have photos of is the leak in the bathroom. Rather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to 85 to be warm.
We started a renovation at the property this summer. Everyone has new windows and a new roof. Now we are starting with renovating the empty apartments. Our tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider...
an emergency.One year ago we hired a professional outside company to clean her duct work and chimney. This should have taken care of the problem because she has not complained to us since then. We wrapped and insulated all doors at the complex, but she wanted a new door. One of our techs was there yesterday and from what we have heard, she is very satisfied. However we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair. We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants. We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy. The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly. Thank you. [redacted]
We were very sorry that our tenant was inconvenienced and we are also sorry we couldn't have completed this sooner. That is why we gave her 2 weeks credit on her rent.
Unfortunately, she had a serious plumbing...
problem in her apartment that caused multiple issues. A water pipe burst under the concrete sub-floor of the unit. To avoid having to rip up the concrete floor, we had to redo the pipe in a concealed area in the closet and box it in.
Before we realized that it was a broken pipe under the concrete, we called an outside company in to assess and fix the issue. When they couldn't figure out how to handle the pipe under the concrete, we had to take over and create a solution.
When the pipe broke it caused leaking and some water damage in the kitchen, hallway, and part of the living area. A portion of the floor had to be removed because the floor was wood laminate and that product doesn't survive water damage.
The tenant had a small wooden cabinet in the kitchen that we replaced and painted white.
We were planning to have our maintenance men replace the section of the laminate floor, but we decided instead to have [redacted] installers do it. That did put us back about a week or more waiting for[redacted]. But we wanted to make sure it was done properly. Because of the laminate product , [redacted] delivered the flooring first and waited until it had time to acclimate to the room temperature.
As of now we have completed all tasks except the painting of the bathroom ceiling. The ceiling is plastered, so repairing that was also a process that took awhile. I plan to do final paint on that tomorrow. I am sorry this turned into a long process and became an issue. It was not an easy fix as you can see, and we kept in contact with our tenant thru the whole process so she wouldn't be frustrated.
The staff is very rude they will yell at you and hang up on you as well . Whenever you call to have them fix any problems and turn it around on you and make it seem like your the problem and ask you to move out