We were very sorry that our tenant was inconvenienced and we are also sorry we couldn't have completed this sooner That is why we gave her weeks credit on her rent Unfortunately, she had a serious plumbing problem in her apartment that caused multiple issues A water pipe burst under the concrete sub-floor of the unit To avoid having to rip up the concrete floor, we had to redo the pipe in a concealed area in the closet and box it in Before we realized that it was a broken pipe under the concrete, we called an outside company in to assess and fix the issueWhen they couldn't figure out how to handle the pipe under the concrete, we had to take over and create a solution When the pipe broke it caused leaking and some water damage in the kitchen, hallway, and part of the living area A portion of the floor had to be removed because the floor was wood laminate and that product doesn't survive water damage The tenant had a small wooden cabinet in the kitchen that we replaced and painted white We were planning to have our maintenance men replace the section of the laminate floor, but we decided instead to have [redacted] installers do it That did put us back about a week or more waiting for*** But we wanted to make sure it was done properlyBecause of the laminate product , [redacted] delivered the flooring first and waited until it had time to acclimate to the room temperature As of now we have completed all tasks except the painting of the bathroom ceilingThe ceiling is plastered, so repairing that was also a process that took awhileI plan to do final paint on that tomorrow I am sorry this turned into a long process and became an issue It was not an easy fix as you can see, and we kept in contact with our tenant thru the whole process so she wouldn't be frustrated
We were very sorry that our tenant was inconvenienced and we are also sorry we couldn't have completed this sooner That is why we gave her weeks credit on her rent Unfortunately, she had a serious plumbing problem in her apartment that caused multiple issues A water pipe burst under the concrete sub-floor of the unit To avoid having to rip up the concrete floor, we had to redo the pipe in a concealed area in the closet and box it in Before we realized that it was a broken pipe under the concrete, we called an outside company in to assess and fix the issueWhen they couldn't figure out how to handle the pipe under the concrete, we had to take over and create a solution When the pipe broke it caused leaking and some water damage in the kitchen, hallway, and part of the living area A portion of the floor had to be removed because the floor was wood laminate and that product doesn't survive water damage The tenant had a small wooden cabinet in the kitchen that we replaced and painted white We were planning to have our maintenance men replace the section of the laminate floor, but we decided instead to have [redacted] installers do it That did put us back about a week or more waiting for*** But we wanted to make sure it was done properlyBecause of the laminate product , [redacted] delivered the flooring first and waited until it had time to acclimate to the room temperature As of now we have completed all tasks except the painting of the bathroom ceilingThe ceiling is plastered, so repairing that was also a process that took awhileI plan to do final paint on that tomorrow I am sorry this turned into a long process and became an issue It was not an easy fix as you can see, and we kept in contact with our tenant thru the whole process so she wouldn't be frustrated