Donato's Pizza

This is in response to [redacted] claim on the bottles of wine [redacted] storage was delivered on July 15th He notified us on October 21st by email that bottles of his wine was broken or the corks popped outThe claim was denied at first because he contacted Von Sydow's too late He became very upset with the Von Sydow's claim department, and after further evaluation, Von Sydow's in good faith decided to acknowledge his claim The insurance coverage he accepted at time of shipment was cents per pound per article As each bottle of wine weights approximately pound, he was dispersed a check for $for the bottles of broken wine Von Sydow's claim department explained to him that they could not control the gases in a bottle of wine causing the corks to pop out of the bottles This was an act of God He was also missing a ladder, which was delivered the first week of November Our question is if bottles of wine were broken or the corks popped out, why was nothing else damaged?That's a lot of wine spill? There were approximately 15-emails that were exchanged back and forth to our claims department and some of [redacted] emails were very threatening to Von Sydow's Company, such as; if this claim issued was not resolved to his satisfaction in the next business days; such as contacting our Account, contact his relocation company that handled the move and posting messages on his company-wide message board in an attempt to damage our reputation Von Sydow's is a professional moving company, since and generations moving families and companies everywhere...we care It appears that [redacted] is claiming $with the intent to damage our reputation, I find this type of behavior to be very disturbingOf course, Von Sydow's can't control what [redacted] does or doesn't do pertaining to our reputation, however, we have contacted our legal counsel to take action if this type of email behavior continues Our claims department, today, 11/9/emailed [redacted] and offered him $+ $(already sent a check for this) for a Total of $in good faith to settle this claim We feel this is a fair settlement and we have no further discussion pertaining to this claim.We're sorry for the inconvenience this may have caused and we hope that [redacted] agrees that this is a fair settlement [redacted] ***Von Sydow's Moving and Storage, [redacted]

Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/ Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to paintingagreed Front porch sanded and painted The porch has been painted and we agree to touch it up as necessary Front gutters installedagreed Work under front door finishedagreed Granite slab replaced on second tier [redacted] , the granite slab is at [redacted] in [redacted] *** If you pay them for it, I will pick it up if the landscaping is installed we will NOT be responsible for repairing the landscaping This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass We will try to accommodate and get this taken care of if you agree to the other parameters Water supply box in front yard ( Concrete Truck ran over ) agreed Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of We were asked to put a piece of molding on the island which we did under the top I am not sure what is remaining with the table, except to finish Popups from gutters installed we will provide black pipe that will extend the gutters These will not be buried Pocket doors still will not lock We have adjusted the pocket doors twice and they locked and [redacted] agreed Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door I will assess at the house They were locking when we left the house on (2) different occasions Large crack in Living room Ceiling and Utility bath wall We have done sheetrock repairs on multiple occasions This is warranty and they will be included in the warranty period Large gap on basement door frame ( Larger gasket will not cover gap ) We will evaluate at the house Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was doneWe have been at the house on multiple occasion when it is raining and have not seen this leak We will seal from the inside Windows cleaned, screens installed.exterior windows to be cleaned Discuss Eletrical issues with house Please outline electrical issues It was our understanding that you wanted a separate circuit for a freezer in the basement We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit Please advise of other issues [redacted] ADDITIONAL COMMENTS SENT 3/8/ [redacted] , I just wanted to make sure you are going to send me the breakdown for the financials this week Can you please send those to me so I can review them? You said we are not far apart of our numbers FINAL PAYMENT: I have bills on your home that need to be paid If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services This is work that has been performed on your home(an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment As you know there are lien rights for the individuals, and they only have days form the last day worked to file the lien I have told them we are working to resolve this and that you have the final payment which is includes there pay I am not asking for money for Compass These folks have performed the services they are asking for payment for I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS (I CAN SCAN THEM TO YOUR EMAIL) POWER: I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th (days) You have lived in the home since December and it is your responsibility to pay your power bill

This is in response to *** *** claim on the bottles of wine *** *** storage was delivered on July 15th He notified us on October 21st by email that bottles of his wine was broken or the corks popped outThe claim was denied at first because he contacted Von Sydow's
too late He became very upset with the Von Sydow's claim department, and after further evaluation, Von Sydow's in good faith decided to acknowledge his claim The insurance coverage he accepted at time of shipment was cents per pound per article As each bottle of wine weights approximately pound, he was dispersed a check for $for the bottles of broken wine Von Sydow's claim department explained to him that they could not control the gases in a bottle of wine causing the corks to pop out of the bottles This was an act of God He was also missing a ladder, which was delivered the first week of November Our question is if bottles of wine were broken or the corks popped out, why was nothing else damaged?That's a lot of wine spill? There were approximately 15-emails that were exchanged back and forth to our claims department and some of *** *** emails were very threatening to Von Sydow's Company, such as; if this claim issued was not resolved to his satisfaction in the next business days; such as contacting our Account, contact his relocation company that handled the move and posting messages on his company-wide message board in an attempt to damage our reputation Von Sydow's is a professional moving company, since and generations moving families and companies everywhere...we care It appears that *** *** is claiming $with the intent to damage our reputation, I find this type of behavior to be very disturbingOf course, Von Sydow's can't control what *** *** does or doesn't do pertaining to our reputation, however, we have contacted our legal counsel to take action if this type of email behavior continues Our claims department, today, 11/9/emailed *** *** and offered him $+ $(already sent a check for this) for a Total of $in good faith to settle this claim We feel this is a fair settlement and we have no further discussion pertaining to this claim.We're sorry for the inconvenience this may have caused and we hope that *** *** agrees that this is a fair settlement. *** *** ***Von Sydow's Moving and Storage,***

Complaint: ***
I am rejecting this response because:This is to correct inaccurate information and to answer the questions in the company's reply.This is a full description of the damage Three bottles had corks completely popped out and one bottle had the bottom shattered from the pressure All the other bottles had the cork pushed a partial way out of the bottle with small leakage We were fortunate that all of spillage was contained in the packaging except for one container that leaked into another box that contained gift bags which we disposed of The moving team saw this damage The bottles had mold growing on the outside of the bottles.This is not considered an act of God This is the definition of “Act of God” taken from *** “a direct, sudden, and irresistible action of natural forces such as could not reasonably have been foreseen or prevented, as a flood, hurricane, earthquake, or other natural catastrophe.”Being hot in Chicago does not fit this definition.We had decided to store the wine in the facility because of the recomendation of the sales rep who acted as an agent of the moving company He did not suggest additional insurance coverage He is the expert.I did not threaten Von Sydow I only stated what action I would take if the issue was not resolved This is my exact statement:"These are some of the steps that I will take if this is not resolved to my satisfaction in the next business days: - Contact Grainger Relocation Services- Contact Cartus- Post message on Grainger company-wide message boardI will focus on the poor advice on what to store, not being informed of the claim process, and the lack of follafter the move."There was no mention on an attempt to damage the comapany's reputation I would only communicate facts.We only want Von Sydow to accept the responsibility of the person acting as an agent of their company when they suggested storing the wine in their facitliy would be OK $is a fair settlement
Sincerely,
*** ***

Thank you for sharing the concerns of the ***’s with us.
We are aware of the concerns and have been in contact with the ***’s over the past months. We had a couple of meetings set that did not happen due to schedule
conflicts.
***, we have worked hard over the years to take care of the several hundred customers that we have had. We appreciated every one of them. This past year has been a year of transition in our company and being able to respond as quickly as we would like has not happened
We have addressed the issue the ***’s had and will continue to address the issue to the best of our ability
We will reach out to the ***’s and try to schedule to get the situation taken care of to the best of our ability
We appreciate the ***’s
We worked on the issue in and when we left the ***’s were satisfied with the work that had been done. Apparently some things have resurfaced earlier this year. We will meet with the ***’s to see what we can do to get these taken care of. The supplier for the floor system has gone bankrupt and we have counted on them as a resource in the past to assist us with advice to make sure we did not effect the integrity of the floor. Regardless, we will get this taken care of
We have talked to a local structural engineer and he has given us solutions to minimize the problem
Again ***, thank you for your assistance
We will keep you abreast of the progress.
*** ***
Compass
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Eric ***

Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/
"">
Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to paintingagreed
Front porch sanded and painted. The porch has been painted and we agree to touch it up as necessary
Front gutters installedagreed
Work under front door finishedagreed
Granite slab replaced on second tier. ***, the granite slab is at *** in *** ***. If you pay them for it, I will pick it up. if the landscaping is installed…we will NOT be responsible for repairing the landscaping. This has been an outstanding issue that was agreed upon by *** and the granite guy the day he came out to your home without any involvement by Compass. We will try to accommodate and get this taken care of if you agree to the other parameters.
Water supply box in front yard ( Concrete Truck ran over ) agreed
Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of. We were asked to put a piece of molding on the island which we did under the top. I am not sure what is remaining with the table, except to finish
Popups from gutters installed we will provide black pipe that will extend the gutters. These will not be buried
Pocket doors still will not lock. We have adjusted the pocket doors twice and they locked and *** agreed. Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door. I will assess at the house. They were locking when we left the house on (2) different occasions
Large crack in Living room Ceiling and Utility bath wall. We have done sheetrock repairs on multiple occasions. This is warranty and they will be included in the warranty period
Large gap on basement door frame ( Larger gasket will not cover gap ) We will evaluate at the house
Septic line leaking @ Basement Wall ( not sealed from outside ) *** promised me this was done. We have been at the house on multiple occasion when it is raining and have not seen this leak. We will seal from the inside
Windows cleaned, screens installed.exterior windows to be cleaned
Discuss Eletrical issues with house. Please outline electrical issues. It was our understanding that you wanted a separate circuit for a freezer in the basement. We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit. Please advise of other issues
***
ADDITIONAL COMMENTS SENT 3/8/
***,
I just wanted to make sure you are going to send me the breakdown for the financials this week. Can you please send those to me so I can review them? You said we are not far apart of our numbers
FINAL PAYMENT:
I have bills on your home that need to be paid. If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services. This is work that has been performed on your home(an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment. As you know there are lien rights for the individuals, and they only have days form the last day worked to file the lien. I have told them we are working to resolve this and that you have the final payment which is includes there pay. I am not asking for money for Compass. These folks have performed the services they are asking for payment for. I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS. (I CAN SCAN THEM TO YOUR EMAIL)
POWER:
I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name. Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th 2016 (days). You have lived in the home since December and it is your responsibility to pay your power bill

Claim ID *** - In response to the complaint from Eric *** reference his damage on a night stand, claim for $and living room buffet for $200.When Eric *** was brought into storage, Mr*** paid $for $24,valuation While in storage, he was offered to take
$monthly fee for insurance and $fee for delivery out of storage Mr*** refused thisadditional coverage and signed for center per pound Mr*** apparently did not read his contract where this is noted on the back of the bill of lading The claim was settled at cents per pound per article and he was sent via USMaila check for $(One article 3#'s and the other article 75#'s) This claim is closed Von Sydow's fulfilled their responsibility of settling this claim.Von Sydow's does have an issue with Eric *** on the statement he has made against our employee and the salesperson who represented Von Sydow's and Mr*** move Demeaning, degrading and insulting a persons character, such as Eric ***did in a google review is unacceptable about our employee Being a school teacher in District 211, where we pay taxes, is not settling well with Von Sydow'sOver the years we have donated many dollars in supporting students in scholarship fundingBy going on google and referencing our employee as being "Creepy as hell and thinking he was perhaps a little simple" is not the true representation of a school teacher that we would want our students to be in his class in District 211, Fremd High School As a business owner in Palatine and a parent and tax payer, we believe Mr*** has gone over the top over a $claim in asking for something that is not due him. We are now questioning his ability as an English Teacher and how he treats the students in District Demeaning a person is as much as saying "You're stupid" No one wants to be demeaned We have turned this case over to our attorneyfor review on how Eric *** has made comments on various reviews on the internet about the way he has demeaned our employee and salesperson representing Von Sydow's We have no further comments on this complaint