These guys have been amazing all winterI was a little curious on what would happen with this warm weather, but Steven and his guys were out chipping my driveway and sidewalksVery impressed with the service
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ I would be more than happy to explain the situation in full We provided a power rake and cut on her front lawnWhen we arrived the lawn was in rough shape and head bare spots all over the lawn When I met with [redacted] she agreed that these spots on her lawn were there before we arrived so I'm not sure why she accusing us of ruining her lawn A power rake is done to benefit the lawn it never ruins itAlso power raking does not kill grass it just pulls up loose thatch from the pervious season Anyways so after I get in touch with her, during our busiest week of the yearI take my time to go view her property at 8pm When I met with her we discussed that the lawn needed some tlc and as stated before she said her lawn was brown and not in good shape before we arrived for the clean up So after talking with her and we had also booked her for weekly lawn maintenance, I decided to help her out and top dress and seed her front lawn for free [redacted] While I was there she also mentioned she wanted her back lawn cut but she had just cut it so I told her next time we come we will include the back as well The next day I send a crew out, to top dress her front lawnI received phone calls that night, one in which is was cryingThat the guys did not put grass seed down nor did we cut her back lawn We mix the grass seed in with the topsoil we don't just throw it on top I told her next time we came out to do a cut we would cut the back, that day we just came to top dress the front lawn So in turn for me trying to help her out and get her lawn in good shape she writes a complaint that we ruined her front lawn and didn't cut the back lawn [redacted] seemed like a nice lady and I really did try and help her outWe completed over spring cleans up is weeks and did not receive a single complaint but this one [redacted] We having been taking steps to improve our quality of work and customer service and I hope people know we will always go the extra step to help people out with there properties If she is still unsatisfied we have no problem refunding her for the work Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Steven from Done Well is totally not telling the truthI had a beautiful lawn what he said is totally not trueThey didn't do anything like he told youThey put some clay on the brown spots which they were responsible for and sprinkled grass seed in some of themI left him messages not to which he never responded to He needs to tell the truthYes I would like my money refundedHe tried to tell me I had mice which I didn't [redacted]
Initial Business Response / [redacted] (1000, 17, 2015/07/09) */ [redacted] In this case we want to make sure all our customers are happy so we did end up refunding the money Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Snow removal services were not completed for either month in an acceptable mannerEven after the guy showed up we had to remove and chip away snow
Initial Business Response / [redacted] (1000, 5, 2016/05/31) */ We had received her email, it was changed and the new invoice was sent out today along with all the other invoicesOur invoicing system sends out all our invoices automatically and there was an error the first timeThe proper invoice was sent out todaySorry for the confusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 11, 2014/07/25) */ We will be more than happy to provide a Fall clean up free of charge
These guys have been amazing all winterI was a little curious on what would happen with this warm weather, but Steven and his guys were out chipping my driveway and sidewalksVery impressed with the service
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ I would be more than happy to explain the situation in full We provided a power rake and cut on her front lawnWhen we arrived the lawn was in rough shape and head bare spots all over the lawn When I met with [redacted] she agreed that these spots on her lawn were there before we arrived so I'm not sure why she accusing us of ruining her lawn A power rake is done to benefit the lawn it never ruins itAlso power raking does not kill grass it just pulls up loose thatch from the pervious season Anyways so after I get in touch with her, during our busiest week of the yearI take my time to go view her property at 8pm When I met with her we discussed that the lawn needed some tlc and as stated before she said her lawn was brown and not in good shape before we arrived for the clean up So after talking with her and we had also booked her for weekly lawn maintenance, I decided to help her out and top dress and seed her front lawn for free [redacted] While I was there she also mentioned she wanted her back lawn cut but she had just cut it so I told her next time we come we will include the back as well The next day I send a crew out, to top dress her front lawnI received phone calls that night, one in which is was cryingThat the guys did not put grass seed down nor did we cut her back lawn We mix the grass seed in with the topsoil we don't just throw it on top I told her next time we came out to do a cut we would cut the back, that day we just came to top dress the front lawn So in turn for me trying to help her out and get her lawn in good shape she writes a complaint that we ruined her front lawn and didn't cut the back lawn [redacted] seemed like a nice lady and I really did try and help her outWe completed over spring cleans up is weeks and did not receive a single complaint but this one [redacted] We having been taking steps to improve our quality of work and customer service and I hope people know we will always go the extra step to help people out with there properties If she is still unsatisfied we have no problem refunding her for the work Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Steven from Done Well is totally not telling the truthI had a beautiful lawn what he said is totally not trueThey didn't do anything like he told youThey put some clay on the brown spots which they were responsible for and sprinkled grass seed in some of themI left him messages not to which he never responded to He needs to tell the truthYes I would like my money refundedHe tried to tell me I had mice which I didn't [redacted]
Initial Business Response / [redacted] (1000, 17, 2015/07/09) */ [redacted] In this case we want to make sure all our customers are happy so we did end up refunding the money Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Snow removal services were not completed for either month in an acceptable mannerEven after the guy showed up we had to remove and chip away snow
Initial Business Response / [redacted] (1000, 5, 2016/05/31) */ We had received her email, it was changed and the new invoice was sent out today along with all the other invoicesOur invoicing system sends out all our invoices automatically and there was an error the first timeThe proper invoice was sent out todaySorry for the confusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)