Complaint: 9[redacted]
I am rejecting this response because:
I write to bring to your notice that I have been made to understand that [redacted] has finally dead the iten’l through [redacted] but have refused to fumish me with information or contact details of who I should contact to collect 111v items. I have since sent him a text message requesting the infonnation, but he didn’t.
This is to bring the notice of your office the attempts I have so far made to collect the items before the said 7days which he said that after which, he will start charging me storage fee. And with I don’t think I will responsible for any storage charges since 110 information was provided to me on how to pick up the items.
Finally, I still ask to use your offices to get [redacted] and Donem Intemational LLC release my items to me without further delay.
Thanks Yours truly
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
In response to [redacted] claim that he does not have any contract with me whatsoever, I do hereby attach all correspondents with [redacted], which includes letter of authorization to collect the items, proof of payment of the items, text messages and telephone calls records, which I made to [redacted] of Donem International LLC.
In one of my text messages dated August 20th 2013 @ 07:42 am precisely, after I got tired of waiting for a quote for the shipment of the equipment, I then told [redacted] that I will want to pick up the equipments and make an alternative arrangements for the shipping. It was at this juncture that the issue of storage fee came up. According to him, that if I have to pick up the items, and have another company ship them, that he will charge me a storage fee for the periods the items were in his warehouse. I then requested for his storage charges via text message, which he never replied to, not until I called him after some days. If you calculate the day the item was picked up, to the day I sent him the text it is not up to 5months as claimed by [redacted] Also, subsequent text records show date, time, and content of my text to [redacted]
Secondly, My proof of payment will also show how long the items were with him before my payment, and how long he kept the items after my payment before he finally shipped them.
Furthermore, [redacted] forgot to mention that the amount I paid into his account was our calculation for the items to be sent through cargo not shipping which should have taken not more that 5working days as he indicated in his statement that he only does air cargo, hence the cost we agreed on was for air cargo. But when they were finally sent via ocean freight shipping, no refund was made nor re-calculation of the actual cost of shipping considering the fact that both does not cost the same amount. Rather he resorted to all kind of lies to keep me waiting while he trade with the money I paid into his account until he deems it necessary to ship the items. Despite all my pleas to him both over the phone and through text messages to have this items sent to [redacted] as soon as possible, he believed I wasn’t customer enough to contribute in the decision making of items, which I since have paid for the services.
I will appreciate if [redacted] will provide to this department proofs of all his claims either in the form of email, phone call record or text message. I was the one that calls him always either to have him not pick up the phone, or have him tell me one story or the other.
Finally, I ask this you to please carefully study the letter of authorization which was sent to [redacted] which have my name on it and the proof of payment of the items which he claimed he doesn’t have any contract with me, also my text messages which was never replied except when I asked for his account, the phone calls I made which were never answered nor returned, and compare them with [redacted]’s claim and decide who is owing who. And as far as I know, I do not owe [redacted] neither do I owe Donem International LLC and money. If there is anyone the needs to be refunded, it should me my for paying his company to send my items through air cargo, only to have them sent through shipping.
Regards,
[redacted]
Complaint: 9[redacted]
I am rejecting this response because:
I write to bring to your notice that I have been made to understand that [redacted] has finally dead the iten’l through [redacted] but have refused to fumish me with information or contact details of who I should contact to collect 111v items. I have since sent him a text message requesting the infonnation, but he didn’t.
This is to bring the notice of your office the attempts I have so far made to collect the items before the said 7days which he said that after which, he will start charging me storage fee. And with I don’t think I will responsible for any storage charges since 110 information was provided to me on how to pick up the items.
Finally, I still ask to use your offices to get [redacted] and Donem Intemational LLC release my items to me without further delay.
Thanks Yours truly
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
In response to [redacted] claim that he does not have any contract with me whatsoever, I do hereby attach all correspondents with [redacted], which includes letter of authorization to collect the items, proof of payment of the items, text messages and telephone calls records, which I made to [redacted] of Donem International LLC.
In one of my text messages dated August 20th 2013 @ 07:42 am precisely, after I got tired of waiting for a quote for the shipment of the equipment, I then told [redacted] that I will want to pick up the equipments and make an alternative arrangements for the shipping. It was at this juncture that the issue of storage fee came up. According to him, that if I have to pick up the items, and have another company ship them, that he will charge me a storage fee for the periods the items were in his warehouse. I then requested for his storage charges via text message, which he never replied to, not until I called him after some days. If you calculate the day the item was picked up, to the day I sent him the text it is not up to 5months as claimed by [redacted] Also, subsequent text records show date, time, and content of my text to [redacted]
Secondly, My proof of payment will also show how long the items were with him before my payment, and how long he kept the items after my payment before he finally shipped them.
Furthermore, [redacted] forgot to mention that the amount I paid into his account was our calculation for the items to be sent through cargo not shipping which should have taken not more that 5working days as he indicated in his statement that he only does air cargo, hence the cost we agreed on was for air cargo. But when they were finally sent via ocean freight shipping, no refund was made nor re-calculation of the actual cost of shipping considering the fact that both does not cost the same amount. Rather he resorted to all kind of lies to keep me waiting while he trade with the money I paid into his account until he deems it necessary to ship the items. Despite all my pleas to him both over the phone and through text messages to have this items sent to [redacted] as soon as possible, he believed I wasn’t customer enough to contribute in the decision making of items, which I since have paid for the services.
I will appreciate if [redacted] will provide to this department proofs of all his claims either in the form of email, phone call record or text message. I was the one that calls him always either to have him not pick up the phone, or have him tell me one story or the other.
Finally, I ask this you to please carefully study the letter of authorization which was sent to [redacted] which have my name on it and the proof of payment of the items which he claimed he doesn’t have any contract with me, also my text messages which was never replied except when I asked for his account, the phone calls I made which were never answered nor returned, and compare them with [redacted]’s claim and decide who is owing who. And as far as I know, I do not owe [redacted] neither do I owe Donem International LLC and money. If there is anyone the needs to be refunded, it should me my for paying his company to send my items through air cargo, only to have them sent through shipping.
Regards,
[redacted]