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Dongbu Daewoo Electronics Corporation of America

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Reviews Dongbu Daewoo Electronics Corporation of America

Dongbu Daewoo Electronics Corporation of America Reviews (5)

Complaint: [redacted]
I am rejecting this response because: 1. Your Service Manager who answers telephone calls specifically and vengefully DID not send it to me for some perverted logic I still do not understand today, except he was treated so miserably that he did not want to do the job he was paid for. IN FACT, after about 30 weeks of constant;y getting shot down, I finally begged the representative to send it to me. UPS made all the way across the county, and the Manager STOPPED the shipment and had it sent back!?!? I had mentioned several times that I was going to lose my deposit if I did not have the remote replaced. IN ESSENCE, YES YOU ARE RESPONSIBLE for my security deposit due to vengeful and unintelligent action beyond what a reasonable and responsible person or organization would do. I blasted emails, called every week, and did everything I could. And I was blocked by the same incompetent Materials Manager in an incompetent organization. 2. I was desperate to get my $300 deposit back, so the repairs could be rationalized as my liability. But considering the time it has taken and stress for a year and a half, along with $80 in calling cards, this is a gift concession on my part. Daewoo is responsible in part for my failing on of my board exams due to limited time, and not only will this demand be reassigned to the list, but also time estimates needlessly of waste fighting a vapor organization trying to get a $32 remote due to vengeance will ALSO be assigned. WASTING PEOPLE'S TIME seems to be DAEWOO's charter objectives along with faulty AC products. 3. I'm glad DAEWOO finally found the invoice number. Of course your company fraud would be returned, but it in no way would relieve your other felonious acts of vengeance and incompetence. Your agents did nothing. Your Materials Manager argued to me that he was not going to get me a remote for no reason at all. He kept his employees from helping me, and actually returned the remote in mid shipment. It must just be a game with the employees of DAEWOO giving bad service because they are treated so bad. Your comment about the Service Center Manager and others trying to help me is a fraudulent lie. They answered the phone, but that was about all. I had to wait about 8 months before DAEWOO could accept credit cards. Of course that may have been a delay tactic, because it is beyond organizational incompetence. Your lies, throwing overhead dollars (your salary), and company's (lack of) quality reputation is beyond logic. $332 or the demand goes up to normalized costing, and I am an Industrial Engineering Value Engineer from GA Tech: so I know exactly how to cost fairly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I stated in my complaint and to the company they sent the WRONG part. I received a "drum support" not the "drum" that I asked for. When I called they said they would Ship correct part and never did.
Regards,
[redacted]

Review: June 2014, my ac remote broke. I was told I have the exact pn in a nasty tone from parts manager. I tried to fix it for $100 to avoid rude manager, but it needed circuit board. I called about 35 of 52 weeks in next year. The parts manager evidently told all employees not to help me, because I needed the remote to get my deposit back. They finally billed me Mar/2105. And one time, I got one employee to [redacted] it to me. But the manager found out, stopped it , and sent it back before I could get it. So far, I have spent $100 to repair it since the manager was the rudest person I have ever talked to, spent $32 which I never did receive the product (fraud), and lost $300 deposit because I could not return the ac remote. This is not to mention approximately 35 weeks times 1 hour (once or twice a week waiting on the phone for scared employees who sounded like they were about to cry) all why I was going to stringent acupuncture graduate school on limited funds. If I got the remote next week, Daewoo would still owe me $400 since I broadcast my message on their emails many of those 35 of 52 weeks: so top management should have had access to information about this so called manager who answers phones and intimidates employees from doing their job correctly.Desired Settlement: Costs incurred over one years time and countless efforts, (1 man week minimum over 1 years time) which include lost deposit, $300, $100 repair cost I tried as an alternative because of a crass manager staff member had an attitude for an unknown reason, and a working ac remote for model DWC-0520FRL that I have already paid for including shipping.

Business

Response:

There are one too many gap in this story:1. Customer is claiming a $300.00 refund for a security deposit that the landlord didn’t return due to a faulty A/C.a. For $300 customer could have purchase not 1 but three 5k BTU air conditioners.2. Customer is claiming $100.00 for repair service of the A/C remote.a. If the customer repaired the A/C remote, why didn’t the landlord refund the tenant (Customer) the security deposit?3. Customer is claiming labor hour for calling the call center?4. Customer is claiming minutes used for talking to our agents?I am sorry I am very customer oriented and I always try to be on the customer’s side and I go above and beyond to help my customers. Unfortunately sometimes like in this case the customer story does not make sense and as much as I want to help I cannot anything. There are too many gaps in this story and they are asking for too much.This what we can offer the customer,If the remote was purchase and never received then we can process a refund for the transaction. We need at least the invoice number in order to locate the order.ThanksBest Regards,[redacted] | Dongbu Daewoo Electronics America

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. Yes, $300 is what I lost on my deposit due to negligence and vengeful and spiteful conduct from the Daewoo Materials manager. I tried for over a year almost weekly to get the remote. I tried to get it fixed on 2 occasions for $100 total. After every week I finally got one lady to send the remote, and the Daewoo Manager stopped it and sent it back once he realized it - I SENT EDMUNDO GORIS THE UPS TRACK NUMBER. Unfortunately, that was the only number of ANY kind I ever had from DAEWOO. They did not know how to receive money online from a credit card number from June 2014 to about March 2015. They never did any transactions online that could be recorded. I did not know how they could actually be in business. I DO NOT SEE A GAP HERE EXCEPT IN DAEWOO BUSINESS INTEGRITY!1a.. $300 is what Daewoo cost me from felonious business actions. I do not know what it cost to buy it. I do know it supposedly used about $70/month electrical costs only being on half the time. Liability from negligence and cost of unit are 2 entirely different accounting ledger activities. (ASK YOUR BOSS WHAT THAT MEANS [redacted] FROM DAEWOO.)2. Yes, to save $200, I tried to get the remote fixed on 2 different occasions when DAEWOO neglected to send me a remote from June 2014 to about December 2014 when I tried to get the remote repaired. THEY COULD NOT FIX IT DUE TO NEEDING A CIRCUIT BOARD. It was the only repair service, a guy working at an electronics shop I could find. THEY DID NOT GET IT FIXED!2a. I COULD NOT GET IT FIXED. THE LANDLORD HAD THE OLD BROKEN REMOTE. HE DID NOT GIVE ME MY DEPOSIT. COMPRENDE" [redacted] at DAEWOO?3. I am not claiming hourly costs, but just saying that I spent an hour almost every week, calling, emailing, or trying to get Revdex.com to help me with this DAEWOO RIP OFF.4. Again, I am not claiming anything but illustrating that I used approximately 2 $40 calling cards during this period of which my valuable time going to acupuncture graduate school was most important. Being led astray on wild endless chases until today, one and a half later, has led no where. I knew when [redacted], the DAEWOO representative started edging towards negligently going away from rectifying this matter that it was leading to where it has: FRAUD! [redacted] and DAEWOO NEVER intended to rectify NOT SENDING MY REMOTE UP TO TODAY, one and a half years later and rectifying the untimely interactions that occurred to my detriment.DAEWOO cost me $300 rent deposit, $100 repair costs, and $35 for a remote I paid for and never received. THE ONLY DOCUMENTATION I HAD WAS THE UPS NUMBER which I sent [redacted] at DAEWOO. Yes, the true cost to me was way, way more; but I have not seen anything but fraudulent lip service from underpaid and undereducated DAEWOO help to this day.[redacted] of DAEWOO is par for all the other scared underpaid representatives I have spoken to at DAEWOO to date. He is going above and beyond to commit fraud for DAEWOO. [redacted] at DAEWOO says, "...I CANNOT ANYTHING. THERE ARE TOO MANY GAPS IN THIS STORY AND THEY ARE ASKING FOR TOO MUCH." [SIC] I cannot help DAEWOO hire competent ethical staff, document their online transactions legally, or provide a profitable enterprise that does not rip customers off. As well, since DAEWOO does not offer anything but lip service, I have no invoice number. THIS IS A FELONY CASE and DAEWOO SHOULD BE RESPONSIBLE FOR THEIR LIABILITIES due to their actions!

In summary, there are no holes in my accounting of the facts. [redacted] at DAEWOO NEVER INTENDED TO DO ANYTHING TO RECTIFY the DAEWOO RIPOFF. I (not they) am only asking for a fraction of what DAEWOO has cost me to date. AND TAKING MY ACUPUNCTURE BOARDS NOW, DAEWOO and their incompetent agents are stealing more of my valuable time! DAEWOO evidently has no integrity or reliable business model processes to yield quality products. Hiring cheap incompetent people leads to poor decision making from top to bottom of the organization.

Regards,

Business

Response:

It is with great concern that I address an incident you experienced with our customer service department. After hearing of this issue, I would like to apologize for the unsatisfactory service you received. We are taking all the necessary steps to make sure that this type of problem does not happen again. The claims that are been in your case are completely unreasonable. 1. We are not responsible for the security deposit of you housing. 2. We cannot cover repair attempt on a part that we did not authorized. 3. We can offer you a full refund of $32.99 for invoice 90429024 on you Visa ending 7051 Our agents attempted to help you numerous times they went above, and beyond. That includes our manager at the service center. Please let us know if you would like us to process a refund on your card in order to settle this case.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: 1. Your Service Manager who answers telephone calls specifically and vengefully DID not send it to me for some perverted logic I still do not understand today, except he was treated so miserably that he did not want to do the job he was paid for. IN FACT, after about 30 weeks of constant;y getting shot down, I finally begged the representative to send it to me. UPS made all the way across the county, and the Manager STOPPED the shipment and had it sent back!?!? I had mentioned several times that I was going to lose my deposit if I did not have the remote replaced. IN ESSENCE, YES YOU ARE RESPONSIBLE for my security deposit due to vengeful and unintelligent action beyond what a reasonable and responsible person or organization would do. I blasted emails, called every week, and did everything I could. And I was blocked by the same incompetent Materials Manager in an incompetent organization. 2. I was desperate to get my $300 deposit back, so the repairs could be rationalized as my liability. But considering the time it has taken and stress for a year and a half, along with $80 in calling cards, this is a gift concession on my part. Daewoo is responsible in part for my failing on of my board exams due to limited time, and not only will this demand be reassigned to the list, but also time estimates needlessly of waste fighting a vapor organization trying to get a $32 remote due to vengeance will ALSO be assigned. WASTING PEOPLE'S TIME seems to be DAEWOO's charter objectives along with faulty AC products. 3. I'm glad DAEWOO finally found the invoice number. Of course your company fraud would be returned, but it in no way would relieve your other felonious acts of vengeance and incompetence. Your agents did nothing. Your Materials Manager argued to me that he was not going to get me a remote for no reason at all. He kept his employees from helping me, and actually returned the remote in mid shipment. It must just be a game with the employees of DAEWOO giving bad service because they are treated so bad. Your comment about the Service Center Manager and others trying to help me is a fraudulent lie. They answered the phone, but that was about all. I had to wait about 8 months before DAEWOO could accept credit cards. Of course that may have been a delay tactic, because it is beyond organizational incompetence. Your lies, throwing overhead dollars (your salary), and company's (lack of) quality reputation is beyond logic. $332 or the demand goes up to normalized costing, and I am an Industrial Engineering Value Engineer from GA Tech: so I know exactly how to cost fairly.

Regards,

Review: I have been charged twice for a part when I only ordered one ( 1 ) part.

Part # 3[redacted]

This is the message I tried to email to Daewoo Electronics.

I tried on their web site and through email both has been rejected.

Good Afternoon, This message is to who ever handles your accounts payable.

On 05/10/2013 you charged $ 39.25 Invoice # [redacted] to my card. Then you charged me again on 05/14/13 for the same part. I spoke to a young lady at that time and was told that [redacted] said that it will take 4 to 5 business days for you to return the payment back to my account. On 05/24/13 I spoke to [redacted] about this same issue, since I had not received the money back into my bank account. I was told again at that time your accounts receivable officer stated that it will take 4 to 5 business days for the payment to be put back into my account.

On 06/07/13 I spoke to [redacted] and he said " that he was going to speak to his manager [redacted] about this issue because it have taken too long for the money to be put back in to my account. He said at that time another 4 to 5 business days. To Day Is The JUNE 24 2013, One ( 1 ) month and 14 days since this started. A copy of this is being sent to the Revdex.com.

I hope to hear from you Very Soon.

Thank You,

[redacted]Desired Settlement: Refund the $ 39.25 back to my account that they took out.

Review: I ordered one set of bolts for a washing machine that are used to keep the basket in place when moving. Daewoo charged my credit card twice for the bolts. My wife has called numerous times to have this additional charge credited back to our credit card. Daewoo has failed to refund our money. Our attorney has sent a demand letter to Daewoo and the charge has still not been corrected.Desired Settlement: I would like my $31.28 returned to me with interest.

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Description: Electronic Equipment & Supplies - Dealers, Electronic Equipment & Supplies - Wholesale & Manufacturers, Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)

Address: 65 Challenger Rd, ste 360, Ridgefield Park, New Jersey, United States, 07660

Web:

www.daewooelecusa.com

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