Dongs Karate

I am responding to the complaint referred to in case# [redacted] :It is true that this customer received a coupon for $for a week of unlimited classes and a uniformShe brought her son in with her for the lessons and she came in with her friend as wellThey were all using the the $offerAt the end of the first lesson, she sat down with me and discussed whether she enjoyed the classes and was asked if this was something she and her son were interested in continuing to doShe responded that it wasAt that point, I explained the prices and gave her and her son a very special discount because she works in the same shopping center with meShe was perfectly fine with the price and agreed to sign upThere was absolutely no "pressure" to sign them upThere was no hesitation on her part at allShe works in the same shopping centerShe had a week of classesShe could have waited until the end of the week to make her decision and come to class every single day of that weekShe freely chose to enroll that eveningIn fact, she initialed the back of the contract where she understood that she had a day right to cancel if she changed her mind; therefore, she could have thought about it IF she truly thought she was pressured and cancelled any of those three daysThere was no pressure to enrollThree months later, she called and explained her unfortunate circumstancesI am very sorry that she finds herself in the situation she is inI had our funding company that works with our clients offer her several different options to help her outShe did not want to take any of them other than the month of paying no tuition which we honored that offer and she did take it In reference to testing fees, I always explain that in full to all clients when they sign upThere are options for her to terminate her contract that can be offered to her but she doesn't appear to want to be open to any negotiationAdditionally, She cannot continue to use profanity when referring to the people she is speaking withWe and our funding company will not subject ourselves to that kind of unnecessary communication[redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

I am responding to the complaint referred to in case#***:It is true that this customer received a coupon for $for a week of unlimited classes and a uniformShe brought her son in with her for the lessons and she came in with her friend as wellThey were all using the the $offerAt the
end of the first lesson, she sat down with me and discussed whether she enjoyed the classes and was asked if this was something she and her son were interested in continuing to doShe responded that it wasAt that point, I explained the prices and gave her and her son a very special discount because she works in the same shopping center with meShe was perfectly fine with the price and agreed to sign upThere was absolutely no "pressure" to sign them upThere was no hesitation on her part at allShe works in the same shopping centerShe had a week of classesShe could have waited until the end of the week to make her decision and come to class every single day of that weekShe freely chose to enroll that eveningIn fact, she initialed the back of the contract where she understood that she had a day right to cancel if she changed her mind; therefore, she could have thought about it IF she truly thought she was pressured and cancelled any of those three daysThere was no pressure to enroll. Three months later, she called and explained her unfortunate circumstancesI am very sorry that she finds herself in the situation she is inI had our funding company that works with our clients offer her several different options to help her outShe did not want to take any of them other than the month of paying no tuition which we honored that offer and she did take it. In reference to testing fees, I always explain that in full to all clients when they sign upThere are options for her to terminate her contract that can be offered to her but she doesn't appear to want to be open to any negotiationAdditionally, She cannot continue to use profanity when referring to the people she is speaking withWe and our funding company will not subject ourselves to that kind of unnecessary communication.*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I am responding to the complaint referred to in case#[redacted]:It is true that this...

customer received a coupon for $10 for a week of unlimited classes and a uniform. She brought her son in with her for the lessons and she came in with her friend as well. They were all using the the $10 offer. At the end of the first lesson, she sat down with me and discussed whether she enjoyed the classes and was asked if this was something she and her son were interested in continuing to do. She responded that it was. At that point, I explained the prices and gave her and her son a very special discount because she works in the same shopping center with me. She was perfectly fine with the price and agreed to sign up. There was absolutely no "pressure" to sign them up. There was no hesitation on her part at all. She works in the same shopping center. She had a week of classes. She could have waited until the end of the week to make her decision and come to class every single day of that week. She freely chose to enroll that evening. In fact, she initialed the back of the contract where she understood that she had a 3 day right to cancel if she changed her mind; therefore, she could have thought about it  IF she truly thought she was pressured and cancelled any of those three days. There was no pressure to enroll. Three months later, she called and explained her unfortunate circumstances. I am very sorry that she finds herself in the situation she is in. I had our funding company that works with our clients offer her several different options to help her out. She did not want to take any of them other than the month of paying no tuition which we honored that offer and she did take it.  In reference to testing fees, I always explain that in full to all clients when they sign up. There are options for her to terminate her contract that can be offered to her but she doesn't appear to want to be open to any negotiation. Additionally, She cannot continue to use profanity when referring to the people she is speaking with. We and our funding company will not subject ourselves to that kind of unnecessary communication.[redacted]

Review: I received a coupon for Dong’s Karate advertising $10 for a week of karate and a uniform. The first day I went, I was pressured into signing a contract right then and there. There was no time to think about things, and the instructor said, “We’re just going to get you signed up today”. Fast forward several months. This is the most stressful time of my life. I’m going through a major custody battle with my children’s father and I have had to hire an attorney I can’t afford. I’m being forced to move because of my custody battle, and can no longer afford to pay the $179 I am being charged monthly. I have two year old twins and can’t make it to practice more than half the time. My custody battle could potentially go on for months, which means I will have to keep paying my attorney. I am a single mother of three, and I need to be able to provide for my children. I understand that I signed a contract under pressure, but there are exceptions to certain situations that come up in life. I did not plan on this happening to me and I would love to continue practicing karate, but unfortunately I cannot afford to. I’ve spoken with two people at Dong’s karate and was told the only thing they could do for me was give me a month’s break. Unfortunately, my life situation has changed and I will not be able to afford next month’s tuition, or the following month’s tuition and so on. On top of this, every time you test for a different color belt you have to pay an additional fee. It was $90 for my son and me to TEST for our yellow belts. I’ve read over my contract several times now, and there is nothing noted on the contract about having to pay more when you test for another color belt. This information was withheld from me at the time I signed the contract. Because of my special circumstances, I need to terminate my contract with Dong’s immediately. There are exceptions to every rule, and I have never dealt with such uncompassionate people in my life.Desired Settlement: Terminate contract immediately.

Business

Response:

I am responding to the complaint referred to in case#[redacted]:It is true that this customer received a coupon for $10 for a week of unlimited classes and a uniform. She brought her son in with her for the lessons and she came in with her friend as well. They were all using the the $10 offer. At the end of the first lesson, she sat down with me and discussed whether she enjoyed the classes and was asked if this was something she and her son were interested in continuing to do. She responded that it was. At that point, I explained the prices and gave her and her son a very special discount because she works in the same shopping center with me. She was perfectly fine with the price and agreed to sign up. There was absolutely no "pressure" to sign them up. There was no hesitation on her part at all. She works in the same shopping center. She had a week of classes. She could have waited until the end of the week to make her decision and come to class every single day of that week. She freely chose to enroll that evening. In fact, she initialed the back of the contract where she understood that she had a 3 day right to cancel if she changed her mind; therefore, she could have thought about it IF she truly thought she was pressured and cancelled any of those three days. There was no pressure to enroll. Three months later, she called and explained her unfortunate circumstances. I am very sorry that she finds herself in the situation she is in. I had our funding company that works with our clients offer her several different options to help her out. She did not want to take any of them other than the month of paying no tuition which we honored that offer and she did take it. In reference to testing fees, I always explain that in full to all clients when they sign up. There are options for her to terminate her contract that can be offered to her but she doesn't appear to want to be open to any negotiation. Additionally, She cannot continue to use profanity when referring to the people she is speaking with. We and our funding company will not subject ourselves to that kind of unnecessary communication.[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,