Donk Properties LLC

Complaint: ***
I am rejecting this response because: I have attached the only contract I signed with *** ***. No where in the contract does it state we were month to month after this contract. 1) There was no signed contract. The only contact had expired.2) The time to clean was excessive. It is not my responsibility to get her house prepared for rental.
Sincerely,
*** ***

July 12, 2016   First of all let me say to [redacted] if you are going to post on a public forum you could at least get the address correct.  Please see above for correct address.   The address you used is a rental home.  Please be respectful and remove the wrong address on...

this public website. I have been in the real estate rental business since 1998 with various entities. I have a long history of tenants and I am known to be a very good landlord.  I presently have 10 rental units/houses and most of my tenants stay for three or more years. I have some that have been there for over 10 years.  I have never had a formal complaint filed because my tenants know that when they sign a lease it is a legal binding contract and they own their share of the commitment which is to respect the property and abide by the lease agreement. [redacted] rented one of Donk Properties Homes in November 2014. The rental home was totally remodeled in 2011. The Allure flooring was all new as was the bathrooms, kitchen, fresh drywall and paint.  There were only one other tenants in the home prior to [redacted] and they did not have animals.  They were clean and left the home in very good condition. I gave their deposit back less a cleaning service fee of under $100.00.  All tenants are charged a cleaning fee because a cleaning service is hired to scour and sanitize after every tenant exits a property.  All properties are inspected for damages and tenant may be charged accordingly. They were not charged for any damages because there were none. [redacted] lived in the home for 18 months.  [redacted] is not a clean person and did not clean up after her animals. I have 3 witnesses of whom will testify to that account.  They saw and smelled the condition of the home. They told me that they would not have given her any of the deposit back.  I agreed but chose to give her back some of her deposit because I did not want to get in this conflict and have this drama. Her final statement is that she wants her deposit back….. As far as I am concerned she owes me. I run a small rental business and I treat people fairly but I cannot let a person live in my home and allow them to leave the home in a nasty dirty condition and the smell of animal feces, and urine. That is what deposits for!   [redacted] signed a one year lease agreement with the option to renew at the end of the 12 months. [redacted] was charged the standard deposit fee which is equal to one month’s rent ($995.00) and a first month’s rent of ($995.00) and a last month’s rent of ($995.00).  It was communicated to [redacted] as it is to every tenant that they cannot use their deposit as the last month’s rent.  The deposit is placed for cleaning and damages to the property. It is in the lease agreement. [redacted] was not charged a standard pet deposit but was charged $10.00 per month for two dogs….. Typically there is an extra pet deposit and a ten to fifteen dollar per month per animal pet fee. In the original lease agreement, it was stipulated that the rent was going to increase ten dollars ($10.00) per month if she renewed (or stayed in the home) the lease.  After the original lease expired [redacted] opted not to renew another 12 month lease but chose to do a month by month lease.  A month by month lease continues to operate under the same umbrella of the original lease agreement and the guiding principles carry over. The difference is that she can give a 30 day notice to move out and the lease is dissolved. [redacted] opted to move out on May 31, 2016 with a 30 day notice.    I received a text from her on June 1, 2016, letting me know she had moved out of the home and where she had left the keys, and garage door openers.  And she said “Everything was clean and it’s empty”.   It was empty but not clean. Before I had seen the condition of the home I responded back to her saying she was an “A” plus tenant.  I was so grateful that she had moved out as she had shown resistance about moving out after she set a designated date of May 31, 2016. We had an expanded confrontation via text message.  Once she gave me the notice that she had moved out, I hired assistants to go to the home and do a walk through to determine the condition.  This is a standard procedure anytime a tenant moves out of a rental property. When we arrived through the front door the animal odor was so over powering that we opened windows and left the front and back door open to try to air the house out. The condition of the floors were nasty dirty and reeked of urine and dog feces.  Dog hair was built up on the base trim, vent covers, and along the lower part of the walls, as well as on the floors.  There was what appeared to be a sticky brown residue sporadically throughout the hard surface floors.  Again, the house reeked of dog byproduct. We began the process of cleaning the 1400 square foot house. It took two of us three and a half days to clean the home. The cleaning time was well over 48 hours but I only charged [redacted] for 28.5 hours. All of the base trim had to be wiped down as well as lower walls. All of the floors had to be cleaned.  Each bucket of soapy water was black and nasty. It took at least 9 large buckets of soapy water to get the family room floor clean. We cleaned the kitchen, master bedroom, master bathroom, main bathroom, laundry room, and shampooed two bedrooms of carpet.  Donk properties rented a professional shampooer and used an animal cleaning product to clean the carpets.  The shampooing did not get the odor out of the carpet so we repeated the process of spraying vinegar and water all over the carpet and once it dried applying sprinkles of “baking soda” and vacuumed.  The vinegar neutralized the urine and the baking soda helped absorb the odor. If [redacted] cleaned up after her animals she would know about vinegar and baking soda.  We repeated both of these steps several times until we felt like the carpet may be kept in the home rather than replaced. There was not enough deposit to cover the cost of replacing he carpet. [redacted] was charged for a cleaning service, cleaning products, and air duct vent replacements. [redacted] was charged for 28.5 hours of cleaning at a cost of $456.00 at $16.00 per hour.  She was also charged for some cleaning products and three air duct vents at a total cost of $41.57 cents The toilet seats, the toilet seats appeared to be painted with white latex paint. When [redacted] first signed the lease she asks for white enamel latex paint. I didn’t ask why. I just assumed she wanted to touch up the trim. I don’t know if she touched up the trim. All I know is when we cleaned the toilet seats a white chalky residue was dripping all over the bathroom floors. Our conclusion was that she painted both toilet seats in both the bathrooms. I have never seen that in all my years renting. [redacted] was charged $19.94 cents for two toilet seats. She was not charged for the labor to install them. The $60.00, $10.00 per month x 6 months was deducted from the deposit as back pay for rent because [redacted] did not pay the increase in rent after the original 12 month lease expired.  The home is now rented because I worked hard and finally got it cleaned and odor free. I am proud to say that a new tenant has moved in and they were very excited to move into the home.  [redacted] was contacted with regards to any repairs but denied the service because her dogs were in the home and she felt that would be a problem. I left her with a message, just let me know when it works for you and I will make effort to schedule the maintenance person at the time.  [redacted] never contacted me after that. If the house was as bad as she says it was why would she stay 6 months after the lease was expired? Note: [redacted] did not take close up photos of base trim, floor, and you can’t take a photo of an odor. She just took the big picture showing it was empty.   Thank you for your time   [redacted] AKA: agent for Donk Properties Hair and dirt on Base trim Hair, dirt, and decay on one of three air duct vents The floor is supposed to be a cream color White chalky substance dripping on toilet seat Carpet damage not mentioned Other damage not mentioned Other damaged not mentioned The dirt and residue sporadically on family room floor.