Donna Farrow & Company

March 17, ? ? Revdex.com Serving Greater Kansas City Ward Parkway Suite Kansas City, MO? ? RE: # [redacted] ? Attention: Revdex.com Complaint Department ? In response to the letter we received regarding [redacted] , Contract Dispute ? [redacted] and Company took over Management of [redacted] ***, StJoseph, MO, on March 25, The Management Agreement was between [redacted] & Company and ***- [redacted] LLC ? Contract Disputes: On the first Management Agreement dated March 25, till March 25, it stated that the minimum amount of Management Fees that would be taken was 10% of monthly collected rents with a minimum of $per monthWhen the new agreement was sent for March 25, until March 24, it was inadvertently changed to 10% of monthly collected rents with a minimum of $per monthWhich was not caught by either partyWhen ***- [redacted] decided to cancel the Management of property they were reading thru the document to see what type of notice they needed to give when they noticed that the minimum had gone down from $ per month to 10% minimum $per monthDuring this time period [redacted] and Company did in fact take the minimum of $per monthUpon final calculations and Management fees were taken we found that [redacted] and Company owed ***- [redacted] a total of $which was promptly deposited into their account ? Paperwork: [redacted] had been in contact with [redacted] through email to sign the paperwork to release the security deposit but the tenant had not signed her part so we were unable to release the checkKory [redacted] was given copies of the leases and all keys to the propertyIt was our understanding from contacting [redacted] that he would call our office, so ***ela [redacted] did not call Kory [redacted] to pick upCurrently [redacted] and Company has a packet of paperwork for ***- [redacted] to pick up ? Contents: Deposit check in the amount of $ ? Final check minus all bills in the amount of $ ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Final reports for ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Cash Flow from 2013, 2014, and ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Copy of owners’ ledger from beginning of Management on March 25, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? discs containing property damage from tenant move outs done on property ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Email correspondence between [redacted] and [redacted] ? This is the paperwork that was agreed upon during a phone conversation with Mr [redacted] not when he was in our office.? He was told during this phone conversation that our office had documentation of everything but was not told we would go thru years of paid bills from [redacted] and Company to give him a copy of every receipt we paid during that timeWhen our accounting sent her reports to [redacted] copies of work orders were includedThe owners’ ledger does however state every check that was written on account and who it was written to ? ? Sincerely, ***ela [redacted] and Company

March 17, Revdex.com Serving Greater Kansas City Ward Parkway Suite Kansas City, MO RE: # [redacted] Attention: Better Business Bureau Complaint Department In response to the letter we received regarding *** [redacted] , Contract Dispute [redacted] and Company took over Management of [redacted] ***, StJoseph, MO, on March 25, The Management Agreement was between [redacted] & Company and ***- [redacted] LLC Contract Disputes: On the first Management Agreement dated March 25, till March 25, it stated that the minimum amount of Management Fees that would be taken was 10% of monthly collected rents with a minimum of $per monthWhen the new agreement was sent for March 25, until March 24, it was inadvertently changed to 10% of monthly collected rents with a minimum of $per monthWhich was not caught by either partyWhen ***- [redacted] decided to cancel the Management of property they were reading thru the document to see what type of notice they needed to give when they noticed that the minimum had gone down from $ per month to 10% minimum $per monthDuring this time period [redacted] and Company did in fact take the minimum of $per monthUpon final calculations and Management fees were taken we found that [redacted] and Company owed ***- [redacted] a total of $which was promptly deposited into their account Paperwork: [redacted] had been in contact with [redacted] through email to sign the paperwork to release the security deposit but the tenant had not signed her part so we were unable to release the checkKory [redacted] was given copies of the leases and all keys to the propertyIt was our understanding from contacting [redacted] that he would call our office, so ***ela [redacted] did not call Kory [redacted] to pick upCurrently [redacted] and Company has a packet of paperwork for ***- [redacted] to pick up Contents: Deposit check in the amount of $ Final check minus all bills in the amount of $ Final reports for Cash Flow from 2013, 2014, and Copy of owners’ ledger from beginning of Management on March 25, discs containing property damage from tenant move outs done on property Email correspondence between [redacted] and [redacted] This is the paperwork that was agreed upon during a phone conversation with Mr [redacted] not when he was in our office He was told during this phone conversation that our office had documentation of everything but was not told we would go thru years of paid bills from [redacted] and Company to give him a copy of every receipt we paid during that timeWhen our accounting sent her reports to [redacted] copies of work orders were includedThe owners’ ledger does however state every check that was written on account and who it was written to Sincerely, ***ela [redacted] and Company

March 17,
Revdex.com Serving Greater Kansas
City
Ward Parkway Suite
Kansas City, MO
RE: #***
Attention: Revdex.com Complaint Department
In response to the letter we
received regarding ***
*** , Contract Dispute
*** *** and Company took
over Management of *** *** ***, StJoseph, MO, on March 25,
The Management Agreement was between *** *** & Company and ***-***
LLC
Contract Disputes: On the first Management Agreement dated March 25,
till
March 25, it stated that
the minimum amount of Management Fees that would be taken was 10% of monthly
collected rents with a minimum of $per monthWhen the new agreement was
sent for March 25, until March 24, it was inadvertently changed to
10% of monthly collected rents with a minimum of $per monthWhich was
not caught by either partyWhen ***-*** decided to cancel the Management of
property they were reading thru the document to see what type of notice they
needed to give when they noticed that the minimum had gone down from $
per month to 10% minimum $per monthDuring this time period *** ***
and Company did in fact take the minimum of $per monthUpon final
calculations and Management fees were taken we found that *** *** and
Company owed ***-*** a total of $which was promptly deposited into
their account
Paperwork: ***
*** had been in contact with *** *** through email to sign the
paperwork to release the security deposit but the tenant had not signed her
part so we were unable to release the checkKory *** was given copies of the
leases and all keys to the propertyIt was our understanding from contacting
*** *** that he would call our office, so ***ela *** did not call Kory ***
to pick upCurrently *** *** and Company has a packet of paperwork for
***-*** to pick up
Contents: Deposit check in
the amount of $
Final check minus all bills in the amount of $
Final reports for
Cash Flow from 2013, 2014,
and
Copy of owners’ ledger from
beginning of Management on March 25,
discs
containing property damage from tenant move outs done on property
Email correspondence
between *** *** and *** ***
This is the paperwork that
was agreed upon during a phone conversation with Mr*** not when he was in
our office. He was told during this
phone conversation that our office had documentation of everything but was not
told we would go thru years of paid bills from *** *** and Company to
give him a copy of every receipt we paid during that timeWhen our accounting
sent her reports to *** *** copies of work orders were includedThe owners’
ledger does however state every check that was written on account and who it
was written to
Sincerely,
***ela ***
*** *** and Company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT SATISFACTORY TO MEHowever, there is nothing I can do - they are a terrible business and I intend to review them on every site I can find and detail the cheating way they handled this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT SATISFACTORY TO MEHowever, there is nothing I can do - they are a terrible business and I intend to review them on every site I can find and detail the cheating way they handled this

Donna Farrow and Company is a Property Management Company that manages and leases property for other peopleWe do not own any properties Attached you will find a copy of our tenant selection policy that outlines what the qualifications are to rent a property from our companyThese are only
guidelines and an owner may choose to wave certain aspects of themThe minimum requirements are (1) year of age (2) years landlord history (3) your rent can’t exceed 28% of your gross monthly incomeAlso attached is a copy of our Rental ApplicationEach person who signed the lease filled out the application and signed itAs you can see it states: I authorize Property Management, Incto order my credit report from the On-Line Rental and agree to pay a $non-refundable Processing fee ? Donna Farrow and Company is very sorry that they feel they have been wrongedAt the time they applied we did not have any other owners that would allow college students in one property as our tenant selection policy states only adults per property Currently we have another property that is available that may suit their needsIf they are interested they may call our office to applyThe application fee will be used against this property and no other application fee will be needed

March 17, 2016
 
 
Revdex.com Serving Greater Kansas
City
8080 Ward Parkway Suite 401
Kansas City, MO  64114
 
RE: #[redacted]
 
Attention: RevDex.com Complaint Department
 
In response to the letter we
received regarding [redacted]...

[redacted] , Contract Dispute.
 
[redacted] and Company took
over Management of [redacted], St. Joseph, MO, on March 25, 2013.
The Management Agreement was between [redacted] & Company and [redacted]
LLC.
 
Contract Disputes: On the first Management Agreement dated March 25, 2013
till
March 25, 2015 it stated that
the minimum amount of Management Fees that would be taken was 10% of monthly
collected rents with a minimum of $100.00 per month. When the new agreement was
sent for March 25, 2015 until March 24, 2017 it was inadvertently changed to
10% of monthly collected rents with a minimum of $50.00 per month. Which was
not caught by either party. When [redacted] decided to cancel the Management of
property they were reading thru the document to see what type of notice they
needed to give when they noticed that the minimum had gone down from $100.00
per month to 10% minimum $50.00 per month. During this time period [redacted]
and Company did in fact take the minimum of $100.00 per month. Upon final
calculations and Management fees were taken we found that [redacted] and
Company owed [redacted] a total of $176.80 which was promptly deposited into
their account.
 
Paperwork: [redacted]
[redacted] had been in contact with [redacted] through email to sign the
paperwork to release the security deposit but the tenant had not signed her
part so we were unable to release the check. Kory [redacted] was given copies of the
leases and all keys to the property. It was our understanding from contacting
[redacted] that he would call our office, so [redacted]ela [redacted] did not call Kory [redacted]
to pick up. Currently [redacted] and Company has a packet of paperwork for
[redacted] to pick up.
 
Contents: 1. Deposit check in
the amount of $800.00
  2.
Final check minus all bills in the amount of $227.39
                3. Final reports for 2016
                4. Cash Flow 12 from 2013, 2014,
and 2015
                5. Copy of owners’ ledger from
beginning of Management on March 25, 2013
                   6. 3 discs
containing property damage from 3 tenant move outs done on property.
                 7. Email correspondence
between [redacted] and [redacted]
 
This is the paperwork that
was agreed upon during a phone conversation with Mr. [redacted] not when he was in
our office.  He was told during this
phone conversation that our office had documentation of everything but was not
told we would go thru 3 years of paid bills from [redacted] and Company to
give him a copy of every receipt we paid during that time. When our accounting
sent her reports to [redacted] copies of work orders were included. The owners’
ledger does however state every check that was written on account and who it
was written to.
 
 
Sincerely,
[redacted]ela [redacted]
[redacted] and Company

Donna Farrow and Company is a Property Management Company that manages and leases property for other people. We do not own any properties. Attached you will find a copy of our tenant selection policy that outlines what the qualifications are to rent a property from our company. These are only...

guidelines and an owner may choose to wave certain aspects of them. The minimum requirements are (1) 21 year of age (2) 3 years landlord history (3) your rent can’t exceed 28% of your gross monthly income. Also attached is a copy of our Rental Application. Each person who signed the lease filled out the application and signed it. As you can see it states: I authorize Property Management, Inc. to order my credit report from the On-Line Rental and agree to pay a $30.00 non-refundable Processing fee.   Donna Farrow and Company is very sorry that they feel they have been wronged. At the time they applied we did not have any other owners that would allow 3 college students in one property as our tenant selection policy states only 2 adults per property. Currently we have another property that is available that may suit their needs. If they are interested they may call our office to apply. The application fee will be used against this property and no other application fee will be needed.