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Donnie Stark Garbage Service

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Donnie Stark Garbage Service Reviews (2)

• Jul 07, 2023

New customer - NOT HAPPY
I hate to say it but... at this point I cannot recommend Donnie Stark Garbage Service. Based on the companies good reviews, my husband and I (in Cedar Creek, TX) decided to shift over to Donnie Stark. In mid-June, my husband called and arranged for us to start with them on July 1, 2023. He was told that they would drop off one of their bins to our home on July 1 with our first garbage pick-up scheduled for July 6. They did not deliver a bin as promised on July 1. July 2 was a Sunday. On July 3, my husband communicated with them again. He was told "Sorry, we'll get one out to you tomorrow...oh wait, that's a holiday, we'll get a bin to you on Wednesday, July 5th. July 5 came/went. No bin. We thought MAYBE they decided to drop it off on July 6 as they made their trash pick-up rounds. We weren't happy as that meant we would not have time to put any trash in the bin so my husband left a message on July 5th saying that they needed to drop our bin off, let us know it had been dropped off so we could put our trash in it, and then swing back by and empty it for us. But, July 6 came and went with STILL no trash bin and no response to his phone messages. Today, July 7, he calls again. Young lady in the office says they'll get a bin out to us sometime NEXT WEEK. My husband asks to speak to her manager only to be told "manager is in a meeting and VERY BUSY and may not have time to call back." This is a totally unacceptable way to treat a brand new client. If anybody at Donnie Stark Garbage Service sees this review and wants to FIX things so as not to trash your reputation, we're on Frio. You can find our phone number and call IMMEDIATELY. Or, you can bring us a trash bin TODAY. Until we hear something from you, I'm gonna stay busy posting this same review on other social media sites. If/when this is fixed, I'll post an update.

Horrible service, I pay for weekly service, yet they skip weeks They absolutely do NOT call back despite how many messages you leave If you are lucky enough to get an email back from them, they tell you to leave the accumulated trash by the trash can That doesn't work when you live in the country with animals to rip your bags apart It wouldn't be so bad if they had better customer service, and would communicate whatever issues they have that keeps them from picking up the trash weekly

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Address: 475 Wilhelm Way, Red Rock, Texas, United States, 78662-2642

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