Donnies Furniture Repair & Refinishing

This letter is in response to the above-referenced customer concern filed on February 1, Paul Davis Restoration & Remodeling (“PDR”) received the complaint via email on February 2, 2015.PDR was contacted on October 27, by James Brest, facilities manager for [redacted] due to a stove fire in [redacted] on October 25, Ms [redacted] leases [redacted] from [redacted] ***It was determined that the damage to Ms [redacted] was caused by a grease fire on her stove and subsequent water damage when the sprinkler system went offMs [redacted] ’ carrier, Safeco Insurance, accepted responsibility for the property damage claimAs stated in Ms [redacted] ’ complaint, “[i]t took weeks before things started to get renovated.” This time lapse was not due to PDR, rather her insurance carrier was unable to provide an on-site adjuster until two weeks after being contacted[redacted] , [redacted] of [redacted] contracted with PDR on November 12, to handle the mitigation and structural repairs to [redacted] *In order to make the necessary repairs in the damaged areas of the apartments, Ms [redacted] ’ contents and those of her family living in the unit, needed to be moved offsiteHer carrier agreed to provide a storage pod for her use at the complex, but there was not proper space for this pod to be placed at [redacted] ***Because time was of the essence to get moving on the repairs, as a courtesy to Ms [redacted] , PDR agreed to pack out her items and store these items at our warehouse in NeenahPDR packed, inventoried and stored these items at no cost to Ms [redacted] or her carrierMs [redacted] also signed a liability form dated November 20, releasing PDR from any wrongdoingFurthermore, PDR expresses zero misconduct in association with this claim.Our crews made every effort to get the work done so the [redacted] could be back in their [redacted] before ChristmasThe project was completed and the [redacted] were moved back into [redacted] *** [redacted] , [redacted] has been trying to coordinate with Ms [redacted] He has been in contactwith both Ms [redacted] and her daughter to make every effort to get these last few punchlistitems completedMs [redacted] has at time been difficult to reach [redacted] , [redacted] for PDR, has been in constant contact with [redacted] , [redacted] at [redacted] so we can gain access to the apartment to finish the remaining punchlistitems for [redacted] ***Ms [redacted] has stated to [redacted] that she is very happy withprofessionalism and work performed by PDR.As noted above, we do not have a contract with Ms [redacted] Our team has gone above andbeyond for Ms [redacted] as a courtesy and has been more than accommodating in helping Ms[redacted] obtain items at our facilitiesIn an effort to help her locate items our crew treated heritems like any other contents customer we haveAll items which we removed from the premiseswere tagged and inventoried in a detailed page inventory which was provided to Ms[redacted] No coin collection is recorded in this inventory of items.On Friday, February 6, 2015, with approval from [redacted] ***, we were able to gainaccess to Ms [redacted] ’ apartment and finish all remaining punchlist items.Finally, as an additional courtesy, I have reached out to Ms [redacted] by phone but have not hada response.If you require any additional information, please let me know

This letter is in response to the above-referenced customer concern filed on February 1, 2015. Paul Davis Restoration & Remodeling (“PDR”) received the complaint via email on February 2, 2015.PDR was contacted on October 27, 2014 by James Brest, facilities manager for [redacted] due to a...

stove fire in [redacted] on October 25, 2014. Ms. [redacted] leases [redacted] from [redacted]. It was determined that the damage to Ms. [redacted] was caused by a grease fire on her stove and subsequent water damage when the sprinkler system went off. Ms. [redacted]’ carrier, Safeco Insurance, accepted responsibility for the property damage claim. As stated in Ms. [redacted]’ complaint, “[i]t took weeks before things started to get renovated.” This time lapse was not due to PDR, rather her insurance carrier was unable to provide an on-site adjuster until two weeks after being contacted.[redacted] of [redacted] contracted with PDR on November 12, 2014 to handle the mitigation and structural repairs to [redacted]. In order to make the necessary repairs in the damaged areas of the apartments, Ms. [redacted]’ contents and those of her family living in the unit, needed to be moved offsite. Her carrier agreed to provide a storage pod for her use at the complex, but there was not proper space for this pod to be placed at [redacted]. Because time was of the essence to get moving on the repairs, as a courtesy to Ms. [redacted], PDR agreed to pack out her items and store these items at our warehouse in Neenah. PDR packed, inventoried and stored these items at no cost to Ms. [redacted] or her carrier. Ms. [redacted] also signed a liability form dated November 20, 2014 releasing PDR from any wrongdoing. Furthermore, PDR expresses zero misconduct in association with this claim.Our crews made every effort to get the work done so the [redacted] could be back in their[redacted] before Christmas. The project was completed and the [redacted] were moved back into[redacted] has been trying to coordinate with Ms. [redacted]. He has been in contactwith both Ms. [redacted] and her daughter to make every effort to get these last few punchlistitems completed. Ms. [redacted] has at time been difficult to reach. [redacted] for PDR, has been in constant contact with [redacted] at[redacted] so we can gain access to the apartment to finish the remaining punchlistitems for [redacted]. Ms. [redacted] has stated to [redacted] that she is very happy withprofessionalism and work performed by PDR.As noted above, we do not have a contract with Ms. [redacted]. Our team has gone above andbeyond for Ms. [redacted] as a courtesy and has been more than accommodating in helping Ms.[redacted] obtain items at our facilities. In an effort to help her locate items our crew treated heritems like any other contents customer we have. All items which we removed from the premiseswere tagged and inventoried in a detailed 127 page inventory which was provided to Ms.[redacted]. No coin collection is recorded in this inventory of items.On Friday, February 6, 2015, with approval from [redacted], we were able to gainaccess to Ms. [redacted]’ apartment and finish all remaining punchlist items.Finally, as an additional courtesy, I have reached out to Ms. [redacted] by phone but have not hada response.If you require any additional information, please let me know.