RE: ID [redacted] Stone Hill Apartments To Whom It May Concern, This letter is in regards to the 2nd response for Stone Hill Apartments regarding a complaint filed from Ms [redacted] ***We appreciate the opportunity to respond to Ms***'s concernsI would like it notated that [redacted] did in fact call Ms***, not only once, but twiceI personally had [redacted] call from my office while in front of me to ensure that the call was madeWe have both called the number that Ms [redacted] has on file in our office which is [redacted] If this number has changed, it is the responsibility of the tenant to let us know so we can update the contact informationThere were voice mails left by [redacted] , and phone call made by me, at the number listed above requesting a call backI refuse, as a professional, to respond to Ms***'s opinion of me, [redacted] , being an un-proactive managerEveryone is entitled to their opinionIt's unfortunate that Ms [redacted] feels this way as I have assisted in making numerous improvements to our community, as well as Ms***'s concerns with the exception of removing all pit bullsAgain, regarding the pit-bulls Ms [redacted] has seen on property, if we are aware of a pit bull occupying an apartment, it has in fact been registered as a service animalThere are other disabilities that animals are registered as services animals for that are not visible such as the ones Ms [redacted] has listed in her responseSome disabilities are mental disabilities an if they are documented, we must uphold the standards and guidelines set forth by the ADA and Fair Housing standardsIf these types of pets being accepted as service animals are a concern, a great option is to contact local and state representative law makers to help get the regulations changedWe are glad to hear that Ms [redacted] is satisfied and again, we appreciate the opportunity to respond to these concernsIf you have any further questions or need further action regarding this situation, please do not hesitate to contact me in the office at [redacted]
Complaint: [redacted] I am rejecting this response because: As predictable, it's filled with blatant, intentional inaccuracies and the reviews of this apartment complex reflect the sloppiness and unprofessionalism of the managementCommon sense would let anyone know that someone who has had a stellar payment history...the last 5yrs...wouldn't suddenly "not" pay rent in a timely manner...and certainly not several days after it's dueThat was management neglect and oversight in properly informing me that payment was never receivedI have slid my payment under the door for 5yrs...never had a missing payment check...until this lady took overNo further response neededJust want the record to reflect the truth in finality Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: it's just garbageNothing but unapologetic attitudes at this point...with lies still being toldI have no further responses nor care to receive any further...these people don't truly care...simply going through the motionsAnd I simply look forward to moving from this complex when my lease is over [redacted] ***
October 29, Revdex.com Corporate Office La Posada Drive Austin, TX RE: ID [redacted] Stone Hill Apartments o Whom It May Concern, This letter is in regards to the 2nd response for Stone Hill Apartments regarding a complaint filed from Ms [redacted] ***We appreciate the opportunity to respond to Ms***'s concernsI would like it notated that [redacted] did in fact call Ms***, not only once, but twiceI personally had [redacted] call from my office while in front of me to ensure that the call was madeWe have both called the number that Ms [redacted] has on file in our office which is [redacted] If this number has changed, it is the responsibility of the tenant to let us know so we can update the contact informationThere were voice mails left by [redacted] , and phone call made by me, at the number listed above requesting a call backI refuse, as a professional, to respond to Ms***'s opinion of me, [redacted] , being an un-proactive managerEveryone is entitled to their opinionIt's unfortunate that Ms [redacted] feels this way as I have assisted in making numerous improvements to our community, as well as Ms***'s concerns with the exception of removing all pit bullsAgain, regarding the pit-bulls Ms [redacted] has seen on property, if we are aware of a pit bull occupying an apartment, it has in fact been registered as a service animalThere are other disabilities that animals are registered as services animals for that are not visible such as the ones Ms [redacted] has listed in her responseSome disabilities are mental disabilities an if they are documented, we must uphold the standards and guidelines set forth by the ADA and Fair Housing standardsIf these types of pets being accepted as service animals are a concern, a great option is to contact local and state representative law makers to help get the regulations changedWe are glad to hear that Ms [redacted] is satisfied and again, we appreciate the opportunity to respond to these concernsIf you have any further questions or need further action regarding this situation, please do not hesitate to contact me in the office at [redacted]
RE: ID [redacted] Stone Hill Apartments To Whom It May Concern, This letter is in regards to the 2nd response for Stone Hill Apartments regarding a complaint filed from Ms [redacted] ***We appreciate the opportunity to respond to Ms***'s concernsI would like it notated that [redacted] did in fact call Ms***, not only once, but twiceI personally had [redacted] call from my office while in front of me to ensure that the call was madeWe have both called the number that Ms [redacted] has on file in our office which is [redacted] If this number has changed, it is the responsibility of the tenant to let us know so we can update the contact informationThere were voice mails left by [redacted] , and phone call made by me, at the number listed above requesting a call backI refuse, as a professional, to respond to Ms***'s opinion of me, [redacted] , being an un-proactive managerEveryone is entitled to their opinionIt's unfortunate that Ms [redacted] feels this way as I have assisted in making numerous improvements to our community, as well as Ms***'s concerns with the exception of removing all pit bullsAgain, regarding the pit-bulls Ms [redacted] has seen on property, if we are aware of a pit bull occupying an apartment, it has in fact been registered as a service animalThere are other disabilities that animals are registered as services animals for that are not visible such as the ones Ms [redacted] has listed in her responseSome disabilities are mental disabilities an if they are documented, we must uphold the standards and guidelines set forth by the ADA and Fair Housing standardsIf these types of pets being accepted as service animals are a concern, a great option is to contact local and state representative law makers to help get the regulations changedWe are glad to hear that Ms [redacted] is satisfied and again, we appreciate the opportunity to respond to these concernsIf you have any further questions or need further action regarding this situation, please do not hesitate to contact me in the office at [redacted]
Complaint: [redacted] I am rejecting this response because: As predictable, it's filled with blatant, intentional inaccuracies and the reviews of this apartment complex reflect the sloppiness and unprofessionalism of the managementCommon sense would let anyone know that someone who has had a stellar payment history...the last 5yrs...wouldn't suddenly "not" pay rent in a timely manner...and certainly not several days after it's dueThat was management neglect and oversight in properly informing me that payment was never receivedI have slid my payment under the door for 5yrs...never had a missing payment check...until this lady took overNo further response neededJust want the record to reflect the truth in finality Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: it's just garbageNothing but unapologetic attitudes at this point...with lies still being toldI have no further responses nor care to receive any further...these people don't truly care...simply going through the motionsAnd I simply look forward to moving from this complex when my lease is over [redacted] ***
October 29, Revdex.com Corporate Office La Posada Drive Austin, TX RE: ID [redacted] Stone Hill Apartments o Whom It May Concern, This letter is in regards to the 2nd response for Stone Hill Apartments regarding a complaint filed from Ms [redacted] ***We appreciate the opportunity to respond to Ms***'s concernsI would like it notated that [redacted] did in fact call Ms***, not only once, but twiceI personally had [redacted] call from my office while in front of me to ensure that the call was madeWe have both called the number that Ms [redacted] has on file in our office which is [redacted] If this number has changed, it is the responsibility of the tenant to let us know so we can update the contact informationThere were voice mails left by [redacted] , and phone call made by me, at the number listed above requesting a call backI refuse, as a professional, to respond to Ms***'s opinion of me, [redacted] , being an un-proactive managerEveryone is entitled to their opinionIt's unfortunate that Ms [redacted] feels this way as I have assisted in making numerous improvements to our community, as well as Ms***'s concerns with the exception of removing all pit bullsAgain, regarding the pit-bulls Ms [redacted] has seen on property, if we are aware of a pit bull occupying an apartment, it has in fact been registered as a service animalThere are other disabilities that animals are registered as services animals for that are not visible such as the ones Ms [redacted] has listed in her responseSome disabilities are mental disabilities an if they are documented, we must uphold the standards and guidelines set forth by the ADA and Fair Housing standardsIf these types of pets being accepted as service animals are a concern, a great option is to contact local and state representative law makers to help get the regulations changedWe are glad to hear that Ms [redacted] is satisfied and again, we appreciate the opportunity to respond to these concernsIf you have any further questions or need further action regarding this situation, please do not hesitate to contact me in the office at [redacted]