Donny V's Precision Welding

1) why would the consumers pay me in full if they thought I was filing the warranty ? 2) why didn't they have the paperwork ready for me upon completion if it was agreed previously that I would be filing for them ? 3) the consumer insisted on new units and no longer wanted the fan that I am now stuck with ? 4) I never said anything about the others being a piece of junk? This is my last response because we are simply not getting anywhere and I will not agree to a refund

I’ll start from the beginning when Mr *** first called me and wanted me to order a fan motor for his ac unit, this is top of the line fan motor which cost close to $500.00. When I order these parts they can not be returned. It took about two weeks to come in and during that time Mr
*** told me to cancel the fan motor and bring him two new units, so I still had to pay for the fan motor and hope I could sell it later to get my money back eventually. Mr *** said he was going to claim his units on insurance. I ask him first if he wanted me to check them out because they may not need to be replaced and he said no that he wanted new units installed. He insisted The day of installation I handed him the bill and he gets his credit card and then says I want to claim this on my warranty. I let him know that there is protocol for warranty work and no way would warranty pay for new units especially without certain paperwork and criteria met first. They have to approve the installation of new units first. I went ahead and ran his credit card for payment. He got upset and I said I would see what I could do about claiming the ONE unit on warranty and see if they would accept that. I told him I needed the paperwork to help him and it was month and week later before he provided any paperwork. I did let them know that since all this was done after the fact that it would take time and I made no promises that warranty would accept anything Since the installation I had become very ill and had to take it easy and concentrate on my health issues. Mrs *** was getting impatient and wanted something done now and I tried to explain I was going to try to help them but it would take time because of my health The last time I heard from Mrs *** I had to attend mandatory classes while still not at top health. She called while I was on break from these classes, I tried explaining everything to her again and she just was not wanting to hear any of it and finally I had to end the conversation because class was about to start again If they had said file on WARRANTY from the beginning and not waiting after installation was performed, all of this could have been avoided. Again, I was going to try to help them out of good faith, never made any promises that warranty would cover this

Complaint:
I am rejecting this response because: he clearly contadicted himself in his explanWe will settle this in courtNothing but lies
Sincerely,
*** & *** ***

Complaint:
I am rejecting this response because:It is not true.I will also go back and start from the beginningOn May 15th, *** started calling around the Beaumont area to see who accepted MasterTech Service Contracts on RV'sHe spoke with Mr*** and confirmed he took our insuranceHe told him about the issues we were having with our ac unitMr*** said he would order a fan and it should take about a week to come inOn May 25th, *** called Mr*** at 9:am to inform him that the unit had completely gone outMr*** said the fan was still in Illinois
Sincerely,
*** & *** ***

These customers had a very severe issue involving their RV sewage holding tank. Due to over use and improper maintenance, their tank was so full that it was in danger of breaking through the floor and had already broken away from the bracket holding it in placeThe tank was leaking severely
and raw sewage was spilling outThis was a very messy and smelly job which involved both myself and my employee having to empty raw sewage out of the tank by hand going through a vast amount of rags in an attempt to manage the stench and mess. At one point, I put my arm through the tank to reach the broken pipe and both of us had to have showers and extra clothes due to the amount of sewage that was getting all over us while we were completing the repair, not to mention, the family continued to use their toilet while we were working resulting in feces and urine being dumped on. The two of us spent approxhours working on this job during the during the course of daysAlthough the heavy duty tape was not ideal, the alternative would have been much more expensive.Once the work was completed, I told Mr*** that he would need to perform proper maintenance on the tank in order for it to work properly. Mr*** assured me that he would. However, he did not and that is why the tank collapsed and remains an issue. Once the job was completed, I let them know the repair was $(for hours of labor and $for parts + tax)They wanted me to accept $300.00. However, I already lost money because I didn't charge them for all the hours we worked, although I still had to pay my employee. Therefore, I did not want to accept the $credit card payment because fearing that they would consider the $to be payment in full. I asked Mr*** to call me when he had the full paymentAfter a week and 1/2, I had not heard from him so I went back and knocked on their door. Although I could hear people inside, they did not answer. Later, Mr*** called me and said he was not going to pay me anything. I now regret trying to help this family out because I don't think they ever intended to pay for the repairI should have know since I was warned by another tenant during the job. Recently I was informed, the *** were evicted from the RV park because they did not pay the rent. Regarding my reputation, I have been in business for over forty years and this is my first complaint. I have customers all over this area that rely on my services and would vouch for my business ethics. I did not curse and I did not refuse to provide them with a bill. I did refuse to provide a receipt because they did not pay me. I would still like to get this issue resolved and be paid for my work. Therefore, I am now requesting mediation

Ms***, I am rejecting this response because:It is not true.My husband, *** contacted New World RV Service on May 15, to see if they accepted MasterTech Service Contracts for RV repairsMr *** said that he did work for this company*** explained that our ac unit was freezing up and Mr *** said we would need a new fan and he would order one and it would take about a week to come inHe did not state that he had to come and inspect the unit or do any preliminary paperwork or inspection workOn May 25th, *** called Mr *** at 9:am to inform him that the unit had gone out completelyMr *** said the fan had not come in and was still located out of stateHe said the unit we had was a piece of junk and the new units were built much better and that he recommended a new unit be installed*** told him the back unit was doing the same thing that the front unit had done the previous monthMr *** said he had units (coincidentally) for both the front and back of our RV in stock and recommended they both be changed out and that we no longer needed just the fanHe and a worker came later that day to install the unitsMr *** came in and looked at the units and said they were both history (front unit completely out, back unit spitting ice and freezing up)He sat in the van the whole time the worker installed the unitsWhen everything was complete he told *** that it had to be paid up front in full and he would take care of filing the insuranceWe were under the impression that we only had to pay our $deductible so we had to charge it on a credit cardI called Mr *** on May 30th to see that he had started the insurance claimI called at 8:32, 8:and 2:and left messages every time because he did not answerHe called *** at 5:pm and left a message*** called him back at 6:pm and it was at that point that Mr *** ask for our insurance information*** gave him our contract number and infoMr *** called back at 8:pm and said he needed a copy of our contract to be sent to a different phone number and *** took pictures of it and sent it to him on June 7th at 4:pm and 4:pmI called and left a message June 21st st 9:am and again on June 28th at 11:amHe returned my call on June 28th at 6:pm and said he had been sick and had not had a chance to file the insurance claim but he would get to it "tomorrow" June 29thI called again on July 18th at 1:pm and left a messageHe returned my call at 2:pm and stated that he was out of town at a meeting and did not have any of our information with him and he would call me back when he returned homeBefore I could respond he hung up the phoneHe knew from May 15th that we were wanting our repairs to be filed on the insuranceI have phone records that proves all of the above referenced dates.Thanks!*** ***

1) why would the consumers pay me in full if they thought I was filing the warranty 2) why didn't they have the paperwork ready for me upon completion if it was agreed previously that I would be filing for them 3) the consumer insisted on new units and no longer wanted the fan that I am now stuck with 4) I never said anything about the others being a piece of junk This is my last response because we are simply not getting anywhere and I will not agree to a refund