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Donny V's Precision Welding

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Reviews Donny V's Precision Welding

Donny V's Precision Welding Reviews (3)

1) why would the consumers pay me in full if they thought I was filing the warranty ? 2) why didn't they have the paperwork ready for me upon completion if it was agreed previously that I would be filing for them ? 3) the consumer insisted on new units and no longer wanted the fan that I am now stuck with ? 4) I never said anything about the others being a piece of junk? This is my last response because we are simply not getting anywhere and I will not agree to a refund

Ms***,? I am rejecting this response because:It is not true.My husband, ***? contacted New World RV Service on May 15, to see if they accepted MasterTech Service Contracts for RV repairsMr *** said that he did work for this company*** explained that our ac unit was freezing up and Mr *** said we would need a new fan and he would order one and it would take about a week to come inHe did not state that he had to come and inspect the unit or do any preliminary paperwork or inspection workOn May 25th, *** called Mr *** at 9:am to inform him that the unit had gone out completelyMr *** said the fan had not come in and was still located out of stateHe said the unit we had was a piece of junk and the new units were built much better and that he recommended a new unit be installed*** told him the back unit was doing the same thing that the front unit had done the previous monthMr *** said he had units (coincidentally) for both the front and back of our RV in stock and recommended they both be changed out and that we no longer needed just the fanHe and a worker came later that day to install the unitsMr *** came in and looked at the units and said they were both history (front unit completely out, back unit spitting ice and freezing up)He sat in the van the whole time the worker installed the unitsWhen everything was complete he told *** that it had to be paid up front in full and he would take care of filing the insuranceWe were under the impression that we only had to pay our $deductible so we had to charge it on a credit cardI called Mr *** on May 30th to see that he had started the insurance claimI called at 8:32, 8:and 2:and left messages every time because he did not answerHe called *** at 5:pm and left a message*** called him back at 6:pm and it was at that point that Mr *** ask for our insurance information*** gave him our contract number and infoMr *** called back at 8:pm and said he needed a copy of our contract to be sent to a different phone number and *** took pictures of it and sent it to him on June 7th at 4:pm and 4:pmI called and left a message June 21st st 9:am and again on June 28th at 11:amHe returned my call on June 28th at 6:pm and said he had been sick and had not had a chance to file the insurance claim but he would get to it "tomorrow" June 29thI called again on July 18th at 1:pm and left a messageHe returned my call at 2:pm and stated that he was out of town at a meeting and did not have any of our information with him and he would call me back when he returned homeBefore I could respond he hung up the phoneHe knew from May 15th that we were wanting our repairs to be filed on the insuranceI have phone records that proves all of the above referenced dates.Thanks!*** ***

Complaint:
I am rejecting this response because: he clearly contadicted ? himself in his explanWe will settle this in courtNothing but lies
Sincerely,
*** & *** ***

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