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Donohue Signs & Decals Reviews (1)

Initial Business Response /* (1000, 5, 2017/06/27) */
Dear [redacted]

Please accept our sincere apologies for the poor experience you received during your recent service visit with us at Steele Chevrolet.

The vehicle purchased was Motor vehicle inspected prior to purchase and the lights...

were confirmed working at that time.
It is possible for components to fail after purchase. We do offer extended warranty plans to cover these situations. Because of the age of this vehicle it did not qualify for an extended warranty plan that would cover such a component.

The failed component is a headlight ballast and possible module. This failure would be classified as a "sudden failure" and could not have been uncovered during an inspection.

You are a valued client and on behalf of the dealership I would like to offer some goodwill in an effort of customer satisfaction. I would like to offer covering the diagnosis to confirm if only the ballast or ballast and module are required.
This will require an additional two hours of time with the vehicle. We do not have loaner cars but do to the scheduling errors on the last visit I would like to pay for a rental for the day so we can properly diagnose the concern. Once we have a full and complete diagnosis I will offer a fair resolution that I believe you will be satisfied with.

Thank you
[redacted]
Fixed Operations Manager
Steele Chevrolet

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