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Donovan Lawn Care & Landscaping

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Donovan Lawn Care & Landscaping Reviews (3)

Let me begin by saying that I am not a member of the Revdex.comIn regards to complaint # *** Donovan Lawncare & Landscaping, Incsupplied services to *** *** as out lined in our service agreementWhen asked to suspend service due to pet illness we compliedThe last service provided was
on 8/22/Our policy for service to all our customers is that we service when needed and we do not service when not necessaryThose decisions are left up to the foreman when he arrives at the propertyWhen asked to come out and check the property a month after service was suspended without proper payment, I declinedOur business is a service business and after suspending that service for a month, to then complain about the quality of the service without paying for it seems to me not to be usefulWe have forwarded our unpaid invoice to our Attorney for collection

In response to the latest communication in regards to complaint # *** the amount of time spent at any of our customers house's vary due to the necessary taskSome jobs take minutes, others minutes.As per our agreement, we spent the necessary time to complete our agreed upon taskAfter being notified to cease service we compliedWe were then told a month after service was cancelled that our work was not satisfactoryWe are a service business, when you stop service and then complain about things that were not done a month later it is difficult for us as a company to understand how complaints are made after service was cancelledThe balance of what is owed our company is for one month of maintenanceWork that was performedNo complaint was mad at the time of the service, only a month laterInvoice that was not paidWhen a company isn't paid for a service, that service cancelled not for poor quality work but for an illness of a pet as was told to us by the client, what then is the motivation for me to continue any association with the clientIt seems to me that the client just wants not to pay for services rendered

Complaint: [redacted]
I am rejecting this response because:its innacurate...they charged me every single week for four weeks for lawncare...how can graass grow that much with no rain and the billable time does not match evidence I have also weeds were not done in two areas of the property...I requested copies of all my itemized bills and to date received nothing...this guy was rude and beliggrant when I chllenged his billing and the time billed for...my neighbors have video footagee in addition to personally witnessing some of the times that they were here and again, thee billed hours do not match the actual hours...the first time they came they were gret even sent them a thank you note...but after they kn ew id be away from the propery for an extended aount of time they were deceptive, greedy and did not do a complete job...again I want all bills and any and all paperwork concerning this matter asap...how dare he send my bill to attorney review I paid the first two bills in full and was never late...he's gonna blemish my stellar credit because I am disputing, with good reason, his bill?  I will sign a criminal complaint for his fraud, and will dually file a complaint with th amrican disabilities comission in the state of new jersey...shame on this guy!!! if he has noting to hide, why don't send me what im asking for...he wasnt even willing to meet me on my property so I could show him all the work that was missed!
Regards,
[redacted]

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Address: 643 River Rd, Hillsborough, New Jersey, United States, 08844-4045

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