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Don's American Muscle

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Don's American Muscle Reviews (2)

We represent Hempstead Ford Lincoln Mercury Corp., with regard to this matter.  Therefore, we are responding directly to you.  As we discussed today, we spoke to [redacted] and resolved this matter.  [redacted] agreed to bring the vehicle into our client’s dealership with receipts for certain repairs that were made, and the dealership agreed to reimburse her for these certain repairs, and additionally, agreed to do repairs that are needed, providing to her a loaner car if needed.  The dealership also agreed to provide to [redacted] a new soft top for the vehicle.  [redacted] contacted the dealership and advised that she had a death in her family, and as soon as she can, she will be bringing the vehicle into the dealership in connection with the above.  Should you have any questions please feel free to contact our offices.Very truly yours, Christine S[redacted], Esq.LaBonte Law Group, PLLC[redacted]###-###-#### – Phone###-###-#### – Fax

Hempstead Ford offered to inspect the vehicle free of charge to determine how and why the wheel fell off vehicle as described by the customer.  If the cause is related to the services previously performed by Hempstead Ford then any damage resulting therefrom will be repaired by Hempstead Ford...

at no charge to the customer.  Hempstead Ford is ready and willing to have the vehicle towed into their facility at no charge to inspect the vehicle.  The dealership will also provide the customer with a loaner vehicle while the vehicle is inspected by Hempstead Ford technicians.    Hempstead Ford has sold and serviced vehicle for more than 90 years and stands behind its services.  Incidents like the one described by the customer rarely to never occur and the technician who performed the services to the customer's vehicle was "A" rated and trained.  Hempstead is willing to assist the customer in determining what happened to his vehicle.  However, unless and until we can inspect the vehicle it is impossible to determine how the wheel fell off the vehicle and what is needed to repair the alleged damage.  Please ask the customer to contact Doug C[redacted] at ###-###-#### to make arrangements for the vehicle to be towed to the dealership for an immediate inspection.

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