Don's Appliances

Revdex.com:At this time, I have not been contacted by Laundry House Neptune Corporation regarding complaint ID [redacted].Sincerely,[redacted]

Please see attached business response.

There is much more to this complaint than whether or not factory authorized service and parts were performed. The repairman spent 5 minutes listening to the refrigerator and did not even open it. It would have been an expensive repair that he recommended, yet he looked at nothing else to help determine whether the refrigerator was worth saving. For $180, I expect more than someone listening for 5 minutes. I was not even confident with his diagnosis since he looked at NOTHING. I called another service who at least opened the refrigerator to see the condition of it.I would like proof that there is a manufacturer's recommendation not to replace a switch and that there's no need to diagnose it.
Regards,
[redacted]

Review: We requested service on a refrigerator that would not cool and scheduled an appointment. The repair man called to schedule a time and asked about the repair. He said on the phone that it "sounds bad." Upon [redacted]iving to our home, he listened to the refrigerator and said that the compressor was bad. He did not look at anything on the refrigerator, try to clean anything... he only listened. He provided a price for repair and options for replacing it. I was not confident in his diagnosis, not only because he never looked at anything but because of his attitude. We called another company. The other company's repair man opened the refrigerator, cleaned it, and checked for information on the compressor. We were told that it could be the switch or it could be the compressor, and provided the pricing for a repair, which we chose to do. He repaired the unit and it has been working great for several months now.

We called and then wrote to Don's Appliances' service manager, Patrick C[redacted]. He was very curt in his response and supported his technician's diagnosis, and did not address the fact that the repair man did nothing else to service the refrigerator. (We would be happy to provide the emails exchanged with him.)

We purchased a grill from [redacted] (a part of Don's) in the past and were happy with it, but with the service and the attitude of the service manager, at this point would not be interested in doing business with them again.Desired Settlement: We believe that it is fair to ask for a refund of the service call. We paid a higher price than w[redacted]anted for this company thinking that we would get good service. But since their repair man "listened" to the refrigerator and spent 5 minutes diagnosing the problem, the service call fee of $180.83 (tax included) should be refunded.

Business

Response:

Kindly provide documentation stating that a Factory Authorized Frigidaire service provider used factoryauthorized parts to make the repair and we will be happy to refund your money. Please note a copy ofthe email below that was sent to you on August 10th•From: [redacted]Sent; Monday, August 10, 2015 11:10AMTo: ‘[redacted]>Subject: RE: Refrigerator RepairMr. [redacted],We are a certified factory authorized dealer. We replace parts that are in need of replacement usingonly Authorized factory parts and follow the guidelines set forth by the manufacturer. We do not maskand or alter assemblies that are in need of replacement. You called us out to your home for a repair. Wecame out diagnosed the problem and you were advised on the repair needed as per the Manufacturerspecifications.Sincerely,Patrick

Consumer

Response:

There is much more to this complaint than whether or not factory authorized service and parts were performed. The repairman spent 5 minutes listening to the refrigerator and did not even open it. It would have been an expensive repair that he recommended, yet he looked at nothing else to help determine whether the refrigerator was worth saving. For $180, I expect more than someone listening for 5 minutes. I was not even confident with his diagnosis since he looked at NOTHING. I called another service who at least opened the refrigerator to see the condition of it.I would like proof that there is a manufacturer's recommendation not to replace a switch and that there's no need to diagnose it.

Regards,

Review: purchased a bosch side by side stainless steel refrigerator from Don's Appliances on 7/5/13. The unit was order and installed by them on 7/20/13. During the install the installers had to cut the right base board so the door could open to the wall, to prevent damage to the bottom corner of the door. The right door does not open fully, unable to pull out the shelves,middle drawer does not open fully, and unable to open bottom drawer. In speaking with Don's at the time of install I was told there was not another refrigerator that would work and they will send their carpenter out to fix the damage. This took 2 attempts to fix the cut baseboad and they also cut my cabinet. I have made numerous calls to Don's telling them I was not satisfied with the unit as it is not fully functional for me to use and get it exchanged, I was told again nothing they can do.Desired Settlement: exchange refrigerator for one that will work fucntionally for me

Business

Response:

To whom it may concern,