Don's Cashback Auto

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault (according to her). Then Don said that it was his understanding that he problem was due to an issue with her drivers license. She immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then Don said that if there is no problem lets continue forward with the deal. She stated she wanted to cancel and demanded ALL of her money back. We then calculated a use of car fee as she had the car for 11 days and 491 miles, plus the car will need to be re cleaned and stocked back in with a new stock number. We refunded $325.00 which was half of her deposit. We believe this was more than fair.    As for her cash down payment Andy placed it in one of our normal payment envelopes, and it was given to Don Kennedy who deposited it with our normal deposits at our bank.

When the customer  returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault. Then I said it was my understanding the problem was due to an issue with...

her drivers license. She immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then I said if there is no problem in their opinion lets make this sale go forward. She stated she wanted to cancel and demanded all her money back. We then calculated a use of car fee as she had the car for 11 days and 491 miles, plus the car will need to be re cleaned and stocked back in with a new stock number. We refunded $325.00 which was half of her deposit. We believe this was more than fair. As for her cash down payment Andy placed it in one of our normal payment envelopes, and it was given to Don K[redacted] who deposited it with our normal deposits at our bank.

The reply from the business is unprofessional and does not make sense. Andy had asked for a $1500 down payment, we stated we could not afford that at the moment he then offered us to pay $625 down and another $625 in thirty days ONLY if we were to go to [redacted] and open an account under our name so that Andy the sales person could deposit his personal checks into that account. We did not agree. Andy never discussed this with Don or anyone else. There was no problem with the license and this was not a problem given to us. The owner Don did not know the reason why we were returning the car. The owner did not know what Andy was offering. We never canceled the sale. ANDY called on 12/24/2015 and demanded that we return the car immediately due to not providing him the routing and account number of our personal account so he could make his deposit. The owner has calculated return fees as if we are canceling a contract but we never did. The deal was canceled by ANDY the sales person. The 11 days that have been calculated are incorrect and have been calculated as a rental but in reality the car was informed to be returned on 12/24/2015 and the remaing of the days the business was closed due to holidays. There was no control over returning the car. The car was also not cleaned when we received it and we had to get it cleaned ourselves. It is unprofessional and unfair to receive a check instead of cash. Please have in mind the counted days that are being charged the owner is counting from the date of purchase but should not count any days since we were told to return the car on 12/24/2015 and could not return due to holidays. The car was returned 12/28/2015 the first day available for the business to be open. We were not informed of any problems with the deal until 12/24/2015 therefore the owner can not charge from the date of purchase. The full amount is to be refunded.

Purchased 2003 Ford Mustang from our company on 04/22/2014, At the purchase date this vehicle had 148758 miles on it. Prior to purchase the customer and I discovered that the convertible top motor was not working but was fixed prior to the customer purchasing the vehicle. He was provided the...

standard used car implied warranty of merchantability found in the vehicle purchase order which he signed on 04/22/14(see enclosure copy signed by Mr. [redacted]) It states that the seller hereby warrants that the vehicle will be fit for the ordinary purposes for which the vehicle is used for 15days or 500 miles after delivery, whichever is earlier, except with regard to particular defects disclosed on the first page of this agreement, you (the purchaser) will have to pay u to $25.00 for each of the first two repairs if the warranty is violated . (Please note that on the We Owe form sighed at purchase (see enclosure) only the convertible top motor was promised to be fixed and it was! Additional the customer was provided a copy of the as is form that provided a 15 day 500 mile warranty (see enclosure). I see Mr. [redacted]'s letter mentions his coming back a few days after purchase stating that the shocks' hit extremely hard and the indicator lights such as the theft and abs indicators came on and off randomly. Upon reviewing these comments,myself and my staff were very surprised with his statement made in his letter. Our company policy is and always has been to immediately set an appointment with a repair shop and fix any problems during the warranty time of 15 days or 500 miles. No record of this request was found, so no appointment was set. He also mentions his car over heating after 3000 miles. Our records are indicating that that the overheating problems develop on 08/08/14 almost four (4) months after the Purchase of the car and with 4,692 miles driven after his purchase, (see repair order), long after the 15day 500 mile warranty as provided in the purchase contract.

Additionally, at no cost to Mr. [redacted], he was provided a 6 months 6000 mile limited warranty from Auto Services Company (see enclosure)ASC Warranty located on Mountain, AR ###-###-####.

Mr. [redacted] mentions other items in his letter such as tires,battery etc. The vehicle he purchased was used with 148768 miles at the time of purchase. All vehicles new or used sometimes require repairs. I am sorry that Mr. [redacted] has some problems on his car. Since he is still under the 6 months limited warranty he received and has not exceed the 6000 mile warranty, he could look to the warranty company for help.

Sincerely, 

[redacted], Manager[redacted]

[redacted]s CashBack Auto, LLc[redacted]Phoenix, AZ 85034Better BusinessEmail:[redacted]@arizonaRevdex.com.org04/18/2014            ...⇄ />
                In response to [redacted] complaint filed with Revdex.com against [redacted]s Cashback Auto, LLC. We repossessed their 2004 Olds Alero on March 10, 2014 and their 2001 Pontiac Bonneville on March 11, 2014 Mr. [redacted] Husband) requested payment arrangement in December 2013. His request was based on personal reasons. My office staff member, [redacted] told him that he needed to make some type of good faith payment, on the 04 Oldsmobile Alero but no specific amount was requested, just some good faith payment was needed. He failed to honor this request. I met with Mr. [redacted] in late December and he explained what his personal problems were. He offered to return the 04 Oldsmobile Alero if we so requested, but believed that he would be able to bring both of his accounts current on February 6th 2014 as he was expecting a nice tax refund, but would make the payment on the 01 Bonneville and he did make a payment on the Bonneville in December!                 Collecting on both accounts have been a challenge. Our normal policy is not to sell but one car per  family. Mr. [redacted] convinced me that this would not ever be a problem, but collecting on both cars was difficult, we have gone out of our way repeatedly with accepting their payment including modifying their payment due dates from the 11th of each month to 28th of each month. Mr. [redacted] came in to our office accusing us of repossessing the 2004 Alero from his wife’s work. He was screaming and using very foul language to the point that a customer considering a purchase walked out of our building. We never were told who took her car that day but it was not us. He never called to say he was sorry for his behavior.                So on March 11, 2014 we repossessed the 04 Alero, and upon reviewing the Vehicle Purchase contract Article #8(Events of default see attached copy) and discovering a title loan had been placed on 2001 Bonneville without our permission we repossessed the 2001 Bonneville on March 12, 2014.

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault (according to her). Then Don said that it was his understanding that he problem...

was due to an issue with her drivers license. She immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then Don said that if there is no problem lets continue forward with the deal. She stated she wanted to cancel and demanded ALL of her money back. We then calculated a use of car fee as she had the car for 11 days and 491 miles, plus the car will need to be re cleaned and stocked back in with a new stock number. We refunded $325.00 which was half of her deposit. We believe this was more than fair.    As for her cash down payment Andy placed it in one of our normal payment envelopes, and it was given to Don K[redacted] who deposited it with our normal deposits at our bank.

I bought a car almost two yrs ago from this company my car is almost paid for,but I co- signed on a car for my son ,I think he paid $2,000 into the car and started having problems my oldest son sent money to try and get him caught up my youngest son was going to give them the rest but they came and picked it up.about a month or so later my daughter and I saw it on there lot for sale,next thing I know my checks are being garnished I have paid to this date $4,444 and still have $4,000 to go I inquired about them selling the car but they would give me no info why am I paying for a car I don't have but yet they sold,isn't that called double dipping

[redacted]s CashBack Auto, LLc[redacted]Phoenix, AZ 85034Better BusinessEmail:[redacted]@arizonaRevdex.com.org04/18/2014            ...⇄ />
                In response to [redacted] complaint filed with Revdex.com against [redacted]s Cashback Auto, LLC. We repossessed their 2004 Olds Alero on March 10, 2014 and their 2001 Pontiac Bonneville on March 11, 2014 Mr. [redacted] ([redacted] Husband) requested payment arrangement in December 2013. His request was based on personal reasons. My office staff member, [redacted] told him that he needed to make some type of good faith payment, on the 04 Oldsmobile Alero but no specific amount was requested, just some good faith payment was needed. He failed to honor this request. I met with Mr. [redacted] in late December and he explained what his personal problems were. He offered to return the 04 Oldsmobile Alero if we so requested, but believed that he would be able to bring both of his accounts current on February 6th 2014 as he was expecting a nice tax refund, but would make the payment on the 01 Bonneville and he did make a payment on the Bonneville in December!                 Collecting on both accounts have been a challenge. Our normal policy is not to sell but one car per  family. Mr. [redacted] convinced me that this would not ever be a problem, but collecting on both cars was difficult, we have gone out of our way repeatedly with accepting their payment including modifying their payment due dates from the 11th of each month to 28th of each month. Mr. [redacted] came in to our office accusing us of repossessing the 2004 Alero from his wife’s work. He was screaming and using very foul language to the point that a customer considering a purchase walked out of our building. We never were told who took her car that day but it was not us. He never called to say he was sorry for his behavior.                So on March 11, 2014 we repossessed the 04 Alero, and upon reviewing the Vehicle Purchase contract Article #8(Events of default see attached copy) and discovering a title loan had been placed on 2001 Bonneville without our permission we repossessed the 2001 Bonneville on March 12, 2014.

When the customer  returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault. Then I said it was my understanding the problem was due to an issue with...

her drivers license. She immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then I said if there is no problem in their opinion lets make this sale go forward. She stated she wanted to cancel and demanded all her money back. We then calculated a use of car fee as she had the car for 11 days and 491 miles, plus the car will need to be re cleaned and stocked back in with a new stock number. We refunded $325.00 which was half of her deposit. We believe this was more than fair. As for her cash down payment Andy placed it in one of our normal payment envelopes, and it was given to Don K[redacted] who deposited it with our normal deposits at our bank.

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault (according to her). Then Don said that it was his understanding that he problem was due to an issue with her drivers license. She immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then Don said that if there is no problem lets continue forward with the deal. She stated she wanted to cancel and demanded ALL of her money back. We then calculated a use of car fee as she had the car for 11 days and 491 miles, plus the car will need to be re cleaned and stocked back in with a new stock number. We refunded $325.00 which was half of her deposit. We believe this was more than fair.    As for her cash down payment Andy placed it in one of our normal payment envelopes, and it was given to Don Kennedy who deposited it with our normal deposits at our bank.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.He gave us his personal guarantee that this was a reliable vehicle. He also made several wild excuses of why the vehicle faailed. This had issues from the 15 days and it was blown off. Take the vehicle back and end the contract
Regards,

On 5/20/16 We had [redacted] come in as a customer. As a customer there is protocol we follow and have the customer fill out a application to see if they qualify for a vehicle. [redacted] filled out the application stating all information on application was true and signed the application on...

5/20/16. We had submitted the information she gave us to the bank and got the approval based on the information she filled out. [redacted] gave us a deposit of $710.00 to take delivery of the vehicle. In addition we wait on the Finance company to verify all documents for [redacted]. The Finance company  then informed us that [redacted] had put false information on her application about the time she worked at her previous employment. In the meantime [redacted] and the finance company had conversations about her previous employment. The finance company then asked her for documents and [redacted] refused to provide them to us Don's Cashback Auto and the Finance company. We later on asked [redacted] to return the vehicle because the finance company returned the deal due to her not providing us with the correct documents. If [redacted] had not gave false information she would had never qualified for the vehicle.  [redacted] had the vehicle for 16 days and put 1,236 miles on it. We had never discussed any refund of the vehicle which she stated. On 6/4/16 [redacted] surrendered the vehicle to Dons Cashback Auto and wanted a full refund. Therefore we charged her for the mileage and the days of use. On 6/4/16 Don the owner tried explaining the refund policy and [redacted] demanded her full refund. Don was in the process of having [redacted] agreeing to the terms of the check of $355.00 where she aggressively stole the check from Don's hands. We have not pressed charges for theft. We did have customers in the building as witnesses and have surveillance footage of the incident.

Our records verified that date of repossession were as stated. The repossession company verified these dates. In response to the title loan; I am providing a highlighted portion of the [redacted] Sales Contract and Purchase Money security agreement with Miss. [redacted] and [redacted]s  CashBack Auto, LLC specifically in Article three additional covenants of buyer : You will (F) not create or permit to be created any lien or encumbrance or adverse claim of any character what so ever, whether for storage, repairs or otherwise, justified or unjustified. (We were never informed of any title loan, which we would have never approved). The contract used in this sale is proved to us by the [redacted] and was handed to Miss. [redacted] for review and signature. Her contract call for her to make a $280.00 per month for 32 months, therefore 23 months remained.

In closing I feel that we took action to repossess this account in accordance with the [redacted] sales Contract and Purchase Money security agreement between our company and Miss. [redacted].

 Sincerely

[redacted]s  Cashback  Auto, LLC

First, I would like to point out the contradiction in Cashback Auto Sales response, they have state they reposed my 2001 Bonneville on March 11, 2014 (opening statement) and March 12, 2014 (ending statement). The correct date that they reposed the 2001 Bonneville was March 11, 2014.

 

In response to the 2001 Pontiac Bonneville I would like to inform you that the title loan was taken out June 2013; 9 months prior to Cashback repossessing the vehicle. I was not aware that I was not able to take a title loan out on the car as this is the first vehicle that I have purchased for a car dealership.  At the time of purchase no one had thoroughly gone over what each point of the Vehicle Purchase contract meant. If they had I would never have taken a title loan out on my car because I was not trying to jeopardize the vehicle that I was purchasing. After they took the vehicle [redacted] told me that I could read the clause in the contract. I still did not understand what it was saying as I was interpreting it as the vehicle cannot be in jeopardy of having a lien hold on it, which it wasn't because I have had a stable job with the State of Arizona for 2 years now, I have direct deposit and my loan payment is being taken out of my paycheck before deductions. The balance of the loan was due to be paid in full in June. I put a lot of money, and time into that vehicle and to have someone come and take it over something that they failed to mention or make me aware of is really unfair. The owner of the business could have actually called or made some kind of contact with me prior the repossessing my vehicle and it could have been worked out especially since  considering I had been paying on it for 9 months already and had only a few more months to go.

The reply from the business is unprofessional and does not make sense. Andy had asked for a $1500 down payment, we stated we could not afford that at the moment he then offered us to pay $625 down and another $625 in thirty days ONLY if we were to go to [redacted] and open an account under our name so that Andy the sales person could deposit his personal checks into that account. We did not agree. Andy never discussed this with Don or anyone else. There was no problem with the license and this was not a problem given to us. The owner Don did not know the reason why we were returning the car. The owner did not know what Andy was offering. We never canceled the sale. ANDY called on 12/24/2015 and demanded that we return the car immediately due to not providing him the routing and account number of our personal account so he could make his deposit. The owner has calculated return fees as if we are canceling a contract but we never did. The deal was canceled by ANDY the sales person. The 11 days that have been calculated are incorrect and have been calculated as a rental but in reality the car was informed to be returned on 12/24/2015 and the remaing of the days the business was closed due to holidays. There was no control over returning the car. The car was also not cleaned when we received it and we had to get it cleaned ourselves. It is unprofessional and unfair to receive a check instead of cash. Please have in mind the counted days that are being charged the owner is counting from the date of purchase but should not count any days since we were told to return the car on 12/24/2015 and could not return due to holidays. The car was returned 12/28/2015 the first day available for the business to be open. We were not informed of any problems with the deal until 12/24/2015 therefore the owner can not charge from the date of purchase. The full amount is to be refunded.

We have supplied lots of previews information that clearly supports our position (we are sending the same again). We are still willing to put a 6 month 6000 mile warranty whom the 1" warranty expires. Hopefully this will resolve the complaint.