Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
This update is in regards to Case ID# [redacted]This case was given to our VP of Fixed Operations who reviewed it with the Service Manager of our Don's Ford location, as well as our Ford Corporation representative.An attached document details the initial report from Don's Ford, as...
well as the following responses from the Ford Corporation regarding the recall work and the customer's request for assistance. As seen in the attached report, the Ford rep states, " We are unable to provide approval for the repair since the program is closed. Customer can contact customer assistance at ###-###-####."Please let me know if you have any further questions.Thank you!Justina C[redacted]Administrative AssistantCarbone Auto Group###-###-####
At this time we would like to offer [redacted] a loaner vehicle and re-evaluate her vehicle. Please let me know if you would like me to reach out to customer or If the customer wants to call and coordinate with me. Thanks, Drew F[redacted]Service ManagerDons Superstore###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. If they wouldn't of waited to last minute I wouldn't of had to drive around on an expired...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
This update is in regards to Case ID# [redacted]This case was given to our VP of Fixed Operations who reviewed it with the Service Manager of our Don's Ford location, as well as our Ford Corporation representative.An attached document details the initial report from Don's Ford, as...
well as the following responses from the Ford Corporation regarding the recall work and the customer's request for assistance. As seen in the attached report, the Ford rep states, " We are unable to provide approval for the repair since the program is closed. Customer can contact customer assistance at ###-###-####."Please let me know if you have any further questions.Thank you!Justina C[redacted]Administrative AssistantCarbone Auto Group###-###-####
At this time we would like to offer [redacted] a loaner vehicle and re-evaluate her vehicle. Please let me know if you would like me to reach out to customer or If the customer wants to call and coordinate with me. Thanks, Drew F[redacted]Service ManagerDons Superstore###-###-####
The complaint has been resolved.
At this time we would like to offer Mr [redacted] a refund in the amount of $476.19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. If they wouldn't of waited to last minute I wouldn't of had to drive around on an expired...
tag for 3 days.
Regards,
[redacted]