Don's Mechanical Services

We have gone to the home of Mr [redacted] to note the issue with the door.We have taken pictures of the door and surrounding areas.We have submitted those pictures to the Manufacture for their review.At this time I am not going to assume how the manufacture will respond based on our observations and pictures sent.We will need to await their FINAL decision. There is no timeframe we have available in which we can expect an answer.  Sometimes it takes a few weeks.As soon as we receive word, we will contact the customer.If there are any questions in the meantime, do not hesitate to contact us anytime.Thank you![redacted]Consolidated Doors, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 4/22/16I did another inspection on the garage door today and I can tell it is rusting due to a faulty powder coat or paint process. The driveway slopes away from the garage door so water and snow are always moved away from this surface (the only time it is right against the door is during a rain or snow). The paint or powder coating is peeling and bubbling away, which is defect, and the rust is starting to eat into the door. Based on the rust level on the lower edge of the door it will most likely have eaten through the door by next spring if not sooner.  I did not want to involve a third party but I shouldn't have to wait two months to get someone to stop out and inspect the defective door. My old door was over 15 years old and was better built then this door.