Dons RV Center

Company state:Customer has to follow the manufacturer'rs procedureShe can take it to me or the nearest warranty providerIf she does not take advantage of her warranty then that is not our faultWe have reached out to her and she has not brought in her vehicle nor taken it to a warranty dealerWe want to help the customer but she has not brought in her vehicle and is only asking for a refund which is not an option

I am rejecting this response because: don's rv only contacted me after the Revdex.com contacted themthey did not tell us we could take it to another place for the warranty fixeswe would like to know the closest place we could have these things repairedwe still are unhappy with this coachto many things wrong with it to keep itwe are most likely to have everything fixed then sell itit's a danger to be pulling on the road susan smith psif they stood by their merchandise they would make it right and take it back and give us other options

Dear Ms [redacted] ,I am sending you the contract we had with [redacted] at Don's rvAs you can see on the inventory sheet we gave him sets of keys hand delivered to ***Dons rv states they do not do that and never got but setOn their contract it states they are not responsible for items lost or stolenI submit to you that the manuals were indeed part of the rvThere is also a list that all components worked when we left it there with them [redacted] told me when I left the rv with them that they take care of all repairsI do not think it is fair that a company can distroy someones property and they walk away and I have to foot the bill If I broke it, then I am responsibleThey broke it and what is their responsibilities

[redacted] consigned his RV with us to sell for him We sold his RV for him The RV was funded on 9/28/ Because [redacted] did not own the RV free and clear, Don's RV Center, Inc., paid off his outstanding installment loan on 9/29/to [redacted] *** for him in the amount of $78, Don's RV Center, Incadvised [redacted] that the payoff to [redacted] was sent to payoff the RV and he was told that the remaining balance would be paid to him after [redacted] processed the payment; and when we received the certificate of title for the RV from the CA Department of Motor Vehicles.On October 24, [redacted] called demanding his money [redacted] was told that we had not received the Certificate of Title for the RV that we sold for him yet and we would pay him when we received it per the discussion earlier in the month [redacted] stated that he would call every minutes until was paid him [redacted] was very aggressive on the telephone cursing, using abusive language to our Controller, ***, and calling her a [redacted] as she attempted to explain the process of paying off a RV EVEN WITHOUT OUR SECURITY OF the Certificate of Title for [redacted] 's RV, a decision was made to pay [redacted] [redacted] was called to come in and pick up his check [redacted] came in and picked up his check During the time [redacted] was here, he was very aggressive and threatening to JJ, our Sales Manager, yelling and cursing, completely out of control [redacted] was not burdened with a substantial bill for the RV we sold for him [redacted] approved the replacement of his RV's entry step [redacted] was never denied his money [redacted] received exactly what he agreed to per his approval and per the Consignment Agreement that he signed

We are in receipt of the consumer complaint and are reviewing it at this time Don's RV Center will be in contact with you.Thank you.?

[redacted] and [redacted] purchased a new Sandsport trailer on June 27, All new recreational vehicles and new motorhomes have a one (1) year warranty by the manufacturer The warranty is available to all customers including the ***s.Our service records indicate that the ***s have not taken their Sandsport in for any repairs to my dealership or any other authorized Sandsport dealer for service.I encourage the ***s to schedule any of their warranty claims as soon as possible with our service department or any authorized Sandsport dealer before their warranty expires one (1) year from the purchase date.If you have any questions, please call me.Thank you, [redacted] ***Don's RV Center, Inc