Don't Worry I Can Fix It, LLC

First let me say publicly that we apologize to this particular client for causing the leak in his home  but it was no more than an accident  this was not negligent. On October 26th 2016 don't worry I can fix it was doing some demolition work in the second floor bathroom and...

accidentally punctured the cold water line causing a small flood in the client's home. Don't worry I can fix it Lead tech immediately called several other employees to come to that location to clean up the water and run dehumidifier at this residence.  Don't worry I can fix it also called in one of the plumbing sub-contractors they use to repair the leek. By 11 o'clock that night the client's home was fully dry and dentifiers was still ran until the next day. The lead tech that was on site for don't worry I can fix it sat down with the client and apologized to the client for the accident that occurred. The Onsight Manger  has over 25 years experience in the construction industry and he is a master Carpenter. The client agree to the contract that has been submitted.. Don't worry I can fix it employee  hold some type of certification rather it be a mmaster, journeymen or apprentices certificate. We are fully insurance with liability and workman's comp for employees.  We're a certified firm with the EPA dealing with Led. Don't worry I can fix it does not only do Residential remodels and repairs we also do commercial o at anytime feel free to ask when getting your quote 4 proof of insurance I assure you that will be no problem

Bet itter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 
 Most of what  Mr [redacted] said  is untrue.  His son broke our door and he knows it.   My husband was trying to fix it after they broke it.  He knows the main issue we had was not mentioned in my complaint  because I had no concrete proof of the loss.  I have email proof that he offered me a refund.  All I can say is for anyone hiring Don't worry I can Fix it llc is that buyer beware.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] has two laborers working for him and that is the WHOLE company. He would have you to believe that he runs a professional operation with multiple skilled employees -at least that is the impression that I got when I initially hired him (and that is the impression he is trying to give in his Revdex.com response as well).In actuality, he does the bulk of the work himself and it is poorly done at best, NOT master level by any means! and the quality from his two minimum-wage laborers is basically what you would expect... Also bad!In regards to him remedying the situation, I had to laugh because of the amount of lies he tries to present as truth:First, when he called me and when I arrived home at 11pm, my house still had roughly a half inch of water in ~40% of the main level of the house, not dry at all... and his laborer was using MY Shop Vac and MY clean white bath towels to attempt to clean up what he could (which wasn't much). Second, he promised me he would try to make the situation better and that he had a gentleman coming in the morning at 7am to run fans and dehumidifiers... well.. the guy never showed. I waited until 11am (12 hours after I initally surveyed the damage) to call my insurance company and start the process of getting my home back to normal, luckily [redacted] Restoration -at the request on MY INSURANCE came out the same day and began the process drying me out. Now I am working with a licensed and skilled contractor I found on [redacted]List and I will never make the mistake of not properally vetting companies again.I wish the Revdex.com had higher standards for being able to appear on your website (proof of insurance, license, etc..) as it stands now I have lost faith in your organization. Hopefully it can be restored by properly handling this case... 
Regards,
[redacted]

Don’t Worry I Can Fix it, LLC has over 14 logged work hours at Ms. [redacted] residence at a rate of $65 dollars an hour and was given a discount because her and her husband are seniors ; therefore no refund is warranted or due.
Our company performed a range of home improvement services in a...

two day timeframe. All of which are not listed in the issues raised by our customer. One such service was the installation of a newly purchased dishwasher from [redacted] by Ms. [redacted] which [redacted] installers refuse to install because of her leaking copper plumbing. We ran a test on the old dishwasher before removing it and determined that it was not broken however merely unplugged. She was told this and shown that it worked and stated I no longer want or needed the old dishwasher being she had purchased a newer dishwasher and [redacted] had left it. She then stated I could have it, however she did not give the dishwasher as stated in the complaint. I paid her for the old dishwasher.
In regard to the broken jammed storm door. There was no reason for us to prop the door open or fully extend it. Her husband propped it open for some reason pushing it back to far and it jammed. He began to work on it which Mrs. [redacted] quickly dismissed him from doing so( Note The only thing we brought into her home was hand tools.) She asked me would I or my staff look at it before he breaks it, my reply was yes as soon as I'm finish connecting the new plumbing for the dishwasher (Note the new plumbing with 4 News shut off valves was important in order to connect the dishwasher. And was the main reason why [redacted] installer refuse to install the dishwasher the copper pipes was already leaking.) , we also installed a no freeze outside water spicket. These are our more items that is not mentioned in her complaint but are clearly marked on the invoice. As far as Ms. [redacted] turning the water on and off, I’m unsure how that has been determined as we never ever asked any of our client to turn it off. After a careful inspection it was determined by myself because of the leeks and the lack of shut off valves that it would be best that the water be shut off from the street. Ms. [redacted]’s water line is shared with her neighbor and I literally had to go ask her neighbor permission to turn theirs off as well.
Don’t Worry I Can Fix it, LLC is disheartened Ms. [redacted] has turned to the Revdex.com to file these confusing claims, however our company simply cannot work for free.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue is closed and I did FINALLY receive my refund after calling the business twice. This company did not do the work right when they opened the wall and I had to pay a company additional money to repair it correctly. I should have not needed to hound the company to get my refund.
Regards,
[redacted]