Dontes Restaurant & Pizza

Donte's Restaurant [redacted] ***Brookpark, OH [redacted] February 18th, [redacted] ***Dear MsD [redacted] , We are truly sorry for the service you received on Sunday, February 11th, and are addressing the concerns you brought up with our staff directlyAs we indicated in our response to your Facebook post, the manager on site was not alerted to the issues you were havingIf the server would have notified them, a manger would have immediately come to your table to rectify the situationThe server you had last Sunday is a newer hire and we believe there was some confusion regarding who she should go toWe have since communicated the proper procedure to our staffWe appreciate your bringing these concerns to our attentionWe apologize for not being able to address them in person during your visit last weekSincerely, Mark C [redacted]

Donte's Restaurant[redacted]Brookpark, OH 44142[redacted]February 18th, 2018[redacted]
[redacted]Dear Ms. D[redacted],  We are truly sorry for the service you received on Sunday, February 11th, 2018 and are addressing the concerns you brought up with our...

staff directly. As we indicated in our response to your Facebook post, the manager on site was not alerted to the issues you were having. If the server would have notified them, a manger would have immediately come to your table to rectify the situation. The server you had last Sunday is a newer hire and we believe there was some confusion regarding who she should go to. We have since communicated the proper procedure to our staff. We appreciate your bringing these concerns to our attention. We apologize for not being able to address them in person during your visit last week. Sincerely, Mark C[redacted]