Donut Avenue Calexico

Thank you for letting us know about your recent experience with Donut Avenue, We apologize if our service did not meet your expectations and appreciate you taking time to share your concernsWe have thoroughly discussed this incident with ***, and it appears to be a misunderstandingYou had
informed *** that you planned on consuming it in 2-daysOur employee attempted to explain that it must be refrigerated otherwise it would go badShe refused to sell you the items because she thought it would not be refrigerated and she did not want it to be a hazard.*** has been with us for almost twenty years and has prided outstanding service to our Customers during that timeAlthough you requested that sha should be immediately fired, we have taken her employment history with us into accot irt and will not fire her for this solitary IncidentShe has been reprimanded for being discourteous a Fid appropriately disciplinedWe do not condone rudeness but we also strive to be fair to off employees as wellWe value all of our customers and hope that our service will continue to be examplary in the futureThank you fo your understanding in this matter

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The matter has not been resolved and their statement is a lie, I have video to prove otherwise
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The matter has not been resolved and their statement is a lie, I have video to prove otherwise.
Regards,
[redacted]

Thank you for letting us know about your recent experience with Donut Avenue, We apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. We have thoroughly discussed this incident with [redacted], and it appears to be a misunderstanding. You had...

informed [redacted] that you planned on consuming it in 2-3 days. Our employee attempted to explain that it must be refrigerated otherwise it would go bad. She refused to sell you the items because she thought it would not be refrigerated and she did not want it to be a hazard.[redacted] has been with us for almost twenty years and has prided outstanding service to our Customers during that time. Although you requested that sha should be immediately fired, we have taken her employment history with us into accot irt and will not fire her for this solitary Incident. She has been reprimanded for being discourteous a Fid appropriately disciplined. We do not condone rudeness but we also strive to be fair to off employees as well. We value all of our customers and hope that our service will continue to be examplary in the future. Thank you fo your understanding in this matter.