Dooney & Bourke

I contacted Dooney & Burke about returning 2 purses because the straps were too short for the 85 yr old ladies. I explained when they were purchased and all details. I was told yes I could return them and was told exactly how to do it. I retrieved the purses and proceeded to get online and process the return. It did not work so I had to chat with customer support. I was told the return was till January 31 st. It was February 3. I explained I was only a few days over but was told I had to call Monday and speak with customer service. I called Monday and explained the entire situation and there was nothing that could be done. The system could not change the return. I do believe that. I have requested to speak/have a call back from a manager and I still have not heard from a manager. I have never been treated so poorly by such a well respected company before. I am very disappointed. I would still appreciate a call from a manager. Thank you.

For years I have been a loyal client of Dooney due to its quality products that my wife enjoyed. However, just this last order, Ladies Wallet on sale changed my attitude towards Dooney. The wallet that I received did not have the top quality of workmanship. The piping around the edges looked unfinished and rugged. I was very disappointed. I opted to return it but my wife needed one and cannot wait for a replacement so she decided to keep it. I will reconsider ordering again from Dooney. I expect reply from the management regarding this issue. I also addressing this with Martin Ronk.

due to a "systematic error" in Dooney and Bourke's system, it drafted 2 payments from my checking account for an order that was paid in full in March 2021. I have talked to numerous people and I have still not received my refund and that has been over a week ago. They keep telling me it's under investigation like its my fault it happened. The most frustrating part is no one will tell me exactly what the issue is with refunding me for THEIR mistake. Technically, this is fraud. I have been a loyal customer of Dooney for many, many years and am so disappointed in their actions with something that was 100% their error!

I bought a wallet from your website for my grandmother way in July. Ever since I bought that wallet yall have been charging my card the same 97.76 I only bought one item one time. But yet yall keep trying to take my money, have already this is the second time. Believe I should report this. It got to the point where I didn't even leave that much in that account cause of yall. Now im short money couldn't pay my rent because yall took my money again
DEFINITELY DO NOT ORDER ONLINE
CUSTOMER SERVICE SUCKS

I purchased 2 purses and was unable to put a promo code in of MOM30. When I discovered this, I emailed them. I was offered to return it. I tried to process the order again using the promo code and can no longer use it. I called on the phone this time. Customer representative clearly said, "We don't give credit or adjustments. Please check back in the next couple of weeks." Worst customer service that I have had in years for a quality product. Great product so I guess customer service sucks.

Complaint: [redacted] I am rejecting this response because: I do not understand their statement regarding the color I had originally orderedI understand they have yellow as it was available when I requested the color blackI am respectfully requesting when the color black is available in the item that I originally ordered I would like to be notified and be able to order that item at the same advertised price or the company could offer a substitute item that is similar in the color black at the same advertised promotional priceThank you Revdex.com for your assistance Sincerely, [redacted] ***

We apologize for the inconvenience caused to the customer Stock is available under the item is paid for Unfortunately this item sold out prior to customers payment This item was a special during our days of Dooney sale and we do not have this item in stock To better serve the customer we informed her that the item sold out prior to excepting payment rather then except payment and not have the merchandise

Please see attached response to the declined transactions that they are claiming.My bank has told me they have no record of this transaction coming to them for paymentSincerely, [redacted] Qualifying Information for [redacted] Transaction [redacted] CIV: [redacted] I am not including the CC number for obvious reasons however they continue to tell me that they are using this information and if they are then my bank would be able to see that they are trying to charge and they currently have not seen anything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue has been resolved for complaint number [redacted] Thank you for your help - it created an expedited response and it is much appreciatedSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that credit was finally issued to my account on Feb 19th This resolution is satisfactory to meThank you for your help!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I HAVE returned the bag (the bag was returned and delivered to D & B on Dec16th, 2014) and was told I would get a replacement, however customer service will not return an email Yes, I would be happy with a replacement at the sale price, but I am not confidant the replacement bag will ever arrive And I would like an apology from Dooney & Bourke for their atrocious customer service Thank you very much for attempting to resolve this issue Sincerely, [redacted]

We received the customers purse on 2/and sent a letter to the customer with our findings and instructions(see attached) We did not hear from the customer within the allotted days which is noted on the letter We held the bag here until 3/ Since we did not hear from the customer we were in the process of returning the bag to her The customer called and we retrieved the bag Customer emailed us on 3/and also spoke to one of our reprensentatives Customers also emailed on 3/which was responded to on 3/ On 3/the customers husband called and placed an order for a new item Because the bag was not purchased directly through us we can not offer a refund We did offer full value of (see copy of tags attached)

Complaint: [redacted] I am rejecting this response because: I called in to ask what was going on and how do they justify doing this to customers during Christmas no less I was told that my order was cancelled and that it had been cancelled for a week This didn't occur on December 28, This occurred January 25, Had I not called them I would still be waiting for a Christmas gift These people have disgusting business practices and I wished I had consulted the Revdex.com prior to dealing with them It is truly unbelievable that a business this well known finds it so easy to lie! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Dooney and Bourke responded only asking me my order number, which I put at the top of my original requestThis indicates a pattern consistent with my experience of them not following up on my email on 1-9-and deleting my email I sent on 1-27-before reading it My order number is [redacted] Please send this to D&B Sincerely, [redacted] ***

I bought a beautiful D&B purse while on a magical vacation at [redacted] *** Within months of use, my strap broke and the corners of my purse were missing color I sent my purse into D&B to be fixed After about weeks, I received my purse back, unfixed and with zero paperwork of any kind explaining what care was taken My husband called their customer service and they didn't offer any apologies They told him to send the purse back to them and they would give us a credit for the amount we paid (minus taxes, of course, and once again shipping is on my dime) to be used toward another D&B purse Really? That's an ironclad Dooney guarantee? I wanted my purse fixed! It was the one thing I bought for myself to remember a once in a lifetime trip My advice, don't buy their products unless you're ok with no guarantee!

Complaint: [redacted] I am rejecting this response because the bag is DEFECTED! This company is lying about the bag not having defects! Thus the reason I desire a FULL REFUND for the purchase amount and returning the bag A letter was NEVER sent to me! This was confirmed by several customer service reps and manager! I do not wish to purchase another bag from this company at any cost! I can't believe this company wants me to purchase another bag from them when they are giving me problems concerning a bag that is defected! This purchase was made with CASH, as mentioned before Please REFUND the amount for the purchase price for the bag, and I will ship the bag once again Trying to force me to pay more money into a company that could care less about its customers is crazy! Sincerely, [redacted] **

Customer spoke with a supervisor and placed an order for the items on 2/

On February 2nd customer was issued a refund of Because the customer purchased the item using the dooneypay options, charges and credits are issued in installments Therefore, on February 2nd we issued credits The amounts are 90.53, 113.90, and totaling the full credit amount of Please review paypal transactions below [redacted] [redacted] [redacted] *** ***

Hello, I am writing in reference to [redacted] *** complaint If [redacted] *** would be so kind as to return the bag to me: [redacted] Dooney & Bourke [redacted] Making sure that my name is written on the outside of the box in large letters so that it will come directly to me and not the returns department, along with a note to my attention in the box with the bagAlso, please put a receipt for the shipping back of the bag and I will gladly reimburse [redacted] *** I will personally inspect the bag and see what we can do to repair the bag Company policy does not allow us to send out rivets or parts for bags needed to be repaired to the customer, if something happens to the bag or leather it could cause more problems for the repair of the bag I will gladly help [redacted] ***, [redacted] Presidents Office

Again, we apologize for any inconvenience The customer can return the item for a full refund If the customer is still not satisfied with the response, we suggest the customer contact a supervisor in our customer service department to better assist the customer If the customer would prefer, we will have a supervisor contact her