Dooney & Bourke

I purchased a Dooney & Bourke ***
Ordered on May 25th 2020.
I tried to contact customer service several times because the *** had several *** already in the leather and the *** was not what was shown when I received it. I let them know that I would consider keeping the *** if they could come down a little more on the price because of the defects and would send pictures. I asked to speak to a supervisor and was told that they could not reach a supervisor they would have one call me back within 24 to 48 hours and it's been almost 2 weeks and I've not heard anything from anybody. I ***.I had told him about the 1st call then he said well with everything going on And retracted their statements. Your supervisors when somebody asks to speak to them needs to get back to them. I ***
I check my phone, voice-mail and email every day just in case it's been Crickets nobody nothing.

I ordered a product from this business May 27, 2020. I received notification via email stating the item was delivered to my address May 29, 2020 which was not the case. I then call Dooney and Burke customer support to notify them that the item I paid for was not received, not to mention paying $10.00 for premium shipping and I was told it would take 1-2 weeks for them to perform an investigation of the occurrence.

I sent a *** back to Dooney & Bourke in in February , 2020 ***. They sent me a letter saying how much so I called them and told them to go ahead and fix it. So I received the *** back in March with ***, so I called them and told them and the lady I spoke to told me to send pictures which I did. She emailed me a return *** label so I could send it back to be fixed. I sent it out on the 19th of March they received it on the 23rd of March. I received a letter dated March 25 that they would fix it at no cost to me and send it back. They proceeded to say it would take six to eight weeks to get it back. Ok so it should have been done right away since it was there fault that I had to send it back again but no I have to wait. So I have been calling to see where my *** is and no one can give me an answer. The best part is they say someone will call you back in 24 to 48 hours and I hear nothing. It is now 10 weeks and nothing and I even called today and still nothing. *** So is my *** lost or what and truthfully I do not think I should have to pay for anything since this started in February and they made the mistake and now it is June and still nothing.

I own several bags of DOONEY &BOURKE Purses but last December I purchased one of the cutest bags that they had when I received the bag I opened the box and pull out the purse out of course as we all women do I inspected and I looked at the bottom of the bag where the shoulder strap attaches to the little gold rings there was just one of them I called immediately to DOONEY I reported to a young lady the issue she told me that they could not send me out any replacement pieces of gold hooks so I said Are you kidding me I just got the bag today I have several bags and they’re all registered with them the level of customer service really stinks and then last month back in April I ordered one of their wallets and initially I ordered it and then I thought about it and I said well I think I want to cancel and they said that we have to process and go through all of this and that it will be days before it would cancel , I said that’s OK just forget it I’ll just let the wallet stay on order . While waiting it was supposed to come iJune 15 and then I called just to check in to make sure that while it was still on backorder come to find out one of their customer service reps cancelled the order but nobody sent me a cancellation notice or even had the decency to even call me .So my being a customer with DOONEY &BOURKE is no longer deleted the app .
Will no longer do business with this company no CS. at all.
T

I made a purchase and before receiving my delivery I called to get a price adjustment with a better price. My first call was on April 15, 2020 with Krishana. I have since called and spoke to Rochelle, Steven, Giovanni, Jenny, Iris, Krishanna again and Giovanni again. All stating the refund was approved. Now May 19, 2020. I still have not received my refund of *** The amount I was getting back was verified by supervisor Iris on April 24. She asked me to allow 7-10 business days. It has been almost a month. I continue to call back and get the same response “someone will call you back” no one is calling back and when I call now no matter what time of day I am told there is no supervisor working. *** I just want my money as I was promised.

Well my children purchased me a $438.00 dollar *** bag for Mother’s Day this year it came in with scratch’s and the leather was messed up bubbly in some sections smooth in others ...my children got it on sale so for me to return it with a replacement which they don’t do it will cost the full amount now...
I am very disappointed in this company and will NOT EVER buy from them
They do not stand by there products ...

UNFREAKIN BELIEVABLE THAT EVERYONE HAS ALMOST IDENTICAL COMPLAINTS ABOUT CUSTOMER SERVICE AND IT FALLS ON DEF EARS ORDERED A MOTHER'S DAY PRESENT TWO WEEKS PRIOR ONLY TO FIND OUT IT WAS SITTING IN PROCESSING CALLED SEVERAL TIMES FOR MANAGEMENT AND IM STILL WAITING FOR A RETURN CALL I WILL NEVER GIVE THEM BUSINESS AGAIN!!!

D&B is knowingly committing consumer fraud. They show the Charleston bag on the dooney.com site and the ilovedooney.com site as having pink & white gingham lining. I ordered the bag, and it has their standard red lining. I ordered the bag for the pink & white lining. I called the company, and they admitted that the photo on the websites don't match what the customer receives. I had also ordered a matching wallet through a separate order. I tried to cancel the order because I was going to return the bag. They said they couldn't cancel the order and that it would have to be shipped to me and I would have to return it. I called the warehouse and asked them if they could cancel orders that hadn't yet shipped, and they said of course they could. They lie. They just want you to take the merchandise and hopefully not return it. It's called consumer fraud Dooney & Bourke. They need a class action suit filed against them.

Dooney and Bourke had the worst customer service I've ever dealt with. After my order was placed, it was never processed and then once I called customer service to get the issue resolved, no one ever returned my calls or responded to my issue. I wont order from again. Worst interaction I've ever had

Poor Quality and Poor Service.
My husband ordered two bags last year for Christmas; both have the same defect poor lining. I paid $45 to send both back only to receive one purse that was not fixed and honestly looks like a bag someone else sent back. I email CUSTOMER SERVICE THEY REPLY TELLING ME TO CALL CUSTOMER SERVICE. I am confused....if the website states email customer service, your title is customer service, why am I calling customer service. I HAVE 6 BAGS FROM D&B AND TRUST YOU WILL NEVER GET ANOTHER DIME OF MY HUSBAND'S HARD EARNED MONEY. PEOPLE SHOP WITH YOU OUT OF WANT NOT NEED. YOUR BUSINESS HAS FAILED TO DELIVERY GOOD QUALITY OVER THE LAST FEW YEARS CUTTING CORNERS YET NOT PRICES.

No Loyalty to Customers!
I purchased a pair of shoes on the 21st of April there was a sale code when I purchased them. I got them on 28th of April. Shoe was to small read the reviews they said upsize a 1/2 a size. Call customer service find out they don't exchange. CsR told me I would have to repurchase the shoe and return others in order for the price adjustment to sale price . I returned them on the 29th. Called CS spoke with a gentleman whom stated once the shoe was there the price would be adjusted. I asked the rep if I could put the shoe on Donney pay and still get my sale price he said yes. Now Im finding out that they can't adjust Dooney pay and I can't get my sale price even if I had paid for the other shoe SIZE out right because the sale was over. Now I'm paying full price For A SIZE bigger. Not right!

TERRIBLE EXPERIENCE! UPS lost package and closed out investigation, I called Dooney to let them know and they started their own investigation. UPS sent information to Dooney in regards to this that the package was lost and to call them. Dooney will not release refund until they see something from UPS and will not follow up with them. Spoke to customer service and everyone keeps telling me that they are waiting word from UPS. I have told them over and over that they have and that their portion of the investigation has been closed since 4/27/2020 and that UPS wants them to call them. No sorry can't do that. So bottom line is that I will not get a refund because no one wants to follow up on this. I am out hundreds of dollars and they don't care that I have not received my purchase.

I purchased a *** online 4 days ago. The items arrived yesterday and on 4/25. The color *** was not as advertised and the *** too small. I sent back both items along with the return and exchange form. I wanted to exchange the *** for the same type, just a different color and the *** for the say type, just the next size up. I called in today to let customer service know, and they informed me that they don't do exchanges, only returns. I informed them that they sent me an exchange form. They said they stopped allowing exchanges and that I have to pay full price and reorder the items.

placed 3/31/20, was supposed to be delivered on 4/5/20 but *** said they returned to sender because of address issues but I have confirmed with the "business " that they do have my correct address. I have spoke with these people numerous times by phone and email and they keep saying oh as soon as we get it back we will refund. Problem is no one will look into why it's almost taking a month. Next week they plan to take a payment out again even thought this order has NEVER been received. As much as three products are and they cannot issue a refund. How do they know it hasn't been lost in transit??? I just want my refund!

I purchased a *** from ***. Within 3 months, the *** started bleeding through the ***. *** was gracious enough to exchange the purse, stating it was a defect.
About 5 months later the same thing happened. I returned the item to D&B. After almost a month and multiple calls, (never contacted me or answered the 2 emails I sent. *** was not a bleed through. I was instructed on how to clean stains! I was the offered a credit of half the price I paid, which I thought was acceptable, UNTIL I was instructed that it could only be used towards a purchase of *** or more! *** I finally told them to send my original purchase back.

I purchased a Dooney & Bourke bag *** in May of 2019
It’s the *** bag. I called customer Service for a prepaid shipping label to return it. “THEY Guarantee their bags” this is what they say. Customer Service says they don’t provide prepaid shipping labels. ***
*** used the bag for spring and for the first part of the summer, and the color is coming off the *** leather.
I’ve been purchasing Dooney bags for over 25 years this does not seem to matter to them.
*** received the bag in May of 2019 and noticed coloring wearing off the bag that summer of 2019. I decided to call Dooney *** they said I would have to pay to return it and someone would need to inspect it . *** .
I need a prepaid label and upon inspection I would like a complete refund ***
Period***
The

The worst company and customer service! Customer Service is a joke and so are the reps. I see all the other reviews here are just as bad and everyone has had similar experiences . Laquisha is the rudest, worst customer service rep I’ve had to deal with . I’ve called 8 times, Still waiting for a manger and was advised one would call back 24-48 hrs later. It’s been 10 days . I’ve called corporate and left their VP a voicemail and will continue to call until I get my problem resolved and treated like a customer ! I will never purchase from them and you can bet I’ll be all over social media too! If you have an issue that is not getting Handled ...call their corporate office in Norwalk CT until they handle it!

They say these are quality designer bags. My vintage bag turned colors and it is a now not usable. The same with the wallet. I spent $30.00 and they offered me 25%of what I paid. Then whatever is on website that I picked they tried to say that was a sale price so they wanted me to pay more money than any one else that went on website in order to use a credit.

Received an email for a promo discount "sitewide." Tried repeatedly to order 3 items and the discount would not apply the correct amount, so I called. The agent, who sounded like she was 12, had me give her the item numbers only to tell me what I already knew and had told her about the discount being substantially lower than it should be. She put me on hold for quite a while and then came back to tell me that two items in the cart were from a collection that was excluded from the promotion. There were no such exclusions in the term included in the multiple emails. It is FALSE ADVERTISING and/or a bait and switch. I asked to speak to a supervisor of which none were supposedly available but one would call me back within 24-48 hours. We are 5 days later and still no call back. So I called back today and got through to a supposed supervisor, Desiree, that was of no more help than Rochella; "yep, that's what the email states" but Dooney will not honor the discount on certain collections. I have a dozen Dooney bags, but will not remain loyal to a company that is so dishonest and can't seem to hire and train individuals how to address customer concerns without wasting our time. SHAME ON YOU DOONEY.

This company has the worst policies and customer service, ordered a bag and less than 24 hrs I contacted them to explain I forgot to put in the code for new customer discount, asked if I could cancel since it was less than a day and reorder with the discount, was told nope they don't allow any changes after the order was put in. I even searched for my order to do a return and they don't even have it in their system yet. What kind of company won't honor their discounts or allow any cancellations before it's even processed. Never again will I buy from their website. I wish I would have read these reviews before I bought from them.