Terrible customer serviceWebsite says that have products in stock, but when you call they never have themIf you order something, it may take a week before they put in the order, then it's two weeks or more before you receive themTook my contractor one month to get doors that they advertised they had in stockThat time-frame required multiply phone callsIt is almost impossible to get through on the phone (wait time up to minutes) and they do not answer email requestsTheir prices may be low, but if you cannot get the product, then price is meaningless
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the door plugs and consider this complaint resolved
Regards,
*** ***
***,
Good
afternoonWe received notification from the Revdex.com with your
complaintWe
sincerely apologize for any inconvenience this may have caused.
Our
records indicate we shipped new plugs to you December **, so we thought this
matter was resolvedObviously you did not receive them and we are sorry for
that
We
will send new plugs to you today via Priority Mail with tracking to insure they
get to you in a timely manner
Warm regards,
Door Clearance Center
(replied to our customer same day we received notice from Revdex.com 1/**/14)
Terrible customer service. Website says that have products in stock, but when you call they never have them. If you order something, it may take a week before they put in the order, then it's two weeks or more before you receive them. Took my contractor one month to get 4 doors that they advertised they had in stock. That time-frame required multiply phone calls. It is almost impossible to get through on the phone (wait time up to 45 minutes) and they do not answer email requests. Their prices may be low, but if you cannot get the product, then price is meaningless.
Terrible customer serviceWebsite says that have products in stock, but when you call they never have themIf you order something, it may take a week before they put in the order, then it's two weeks or more before you receive themTook my contractor one month to get doors that they advertised they had in stockThat time-frame required multiply phone callsIt is almost impossible to get through on the phone (wait time up to minutes) and they do not answer email requestsTheir prices may be low, but if you cannot get the product, then price is meaningless
Here is the requested information ID Please see attached Warranty Paul Voss Debbie Drive Gallipolis, Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the door plugs and consider this complaint resolved
Regards,
*** ***
***,
Good
afternoonWe received notification from the Revdex.com with your
complaintWe
sincerely apologize for any inconvenience this may have caused.
Our
records indicate we shipped new plugs to you December **, so we thought this
matter was resolvedObviously you did not receive them and we are sorry for
that
We
will send new plugs to you today via Priority Mail with tracking to insure they
get to you in a timely manner
Warm regards,
Door Clearance Center
(replied to our customer same day we received notice from Revdex.com 1/**/14)
I ordered a double door and after weeks waiting for delivery as promised my door was NEVER madeDo NOT consider this companyRIP-OFF
Here is the requested information ID 10143228
Please see attached Warranty
Paul Voss
502 Debbie Drive
Gallipolis, Ohio 45631
Terrible customer service. Website says that have products in stock, but when you call they never have them. If you order something, it may take a week before they put in the order, then it's two weeks or more before you receive them. Took my contractor one month to get 4 doors that they advertised they had in stock. That time-frame required multiply phone calls. It is almost impossible to get through on the phone (wait time up to 45 minutes) and they do not answer email requests. Their prices may be low, but if you cannot get the product, then price is meaningless.