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Door Doctors, Inc.

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Reviews Door Doctors, Inc.

Door Doctors, Inc. Reviews (4)

This matter has been resolvedDoor Doctors did run behind on getting this settled due to thefact that the necessary materials were not readily availableI did speak with Mrs*** everyday and assured her that the job would be completedI am sure that she spoke with herdaughter, Ms***
every day, thus prompting the letter to your organization."You can't make all of the people happy all ofthe time" (but we do our best!!!)*** ***Thank you for your concern

The door tech that was dispatched to Ms. [redacted] home is a man with 30+ years experience.He did all he could do to her door short of installing a new operator. As for the material he waswaiting for; it is a special lubricant especially for garage door operators, which he did use toservice her operator.We are not miracle workers and we don't make silk purses out of sow's ears. The Tech workedon several other doors while he was there the first time and when the lubricant came in hewent back a second time. Several hours was involved in these two trips. Our normal rate is$180.00 per hour. He charged Ms. [redacted] $115.00 total, because she is a Senior. Shecomplained to me over the phone about the price. I really think this is the main problem. If shewants her money back, I will be glad to refund it.Then, maybe her daughter, Ms. [redacted], can fix her door.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The recent response from Door Doctors is a lie in many areas of their response.   FIRST: They state that they were there several hours - not true at all.  He as there less than 15 minutes both times he was at my mother's house.  SECOND:  He stated after the first time he was there, he would be back the NEXT DAY.  It took us well over a month to get him to "return" to the house, and in all of the calls we made requesting when they were coming back out - as he indicated the first time he came to my mother's house -  all we were told over and over again - was he would be out when it was convenient and he was in that part of town.  THIRD: Nothing was ever said to my mother at the time he was there the first time, nor to me each time I called  about his returning, regarding any parts or lubricant that he was waiting on to arrive.  All that we were ever told was he would be back out when convenient.REFUND:  $115.00 for 30 minutes of time is not reasonable whether you are a senior or not.  It was not a "lengthy" trip for him as we were told he was "in the area", NOR was it "several hours spent" on the project. My mother should be refunded a large portion of her money, as they did not fix the problem with the garage door and spent a mere amount of time at her house, less than an hour. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.There were not any materials "missing" that needed to be acquired to repair my mother's garage door, they just would not come out and finish the work.  Once he did finally come out, he looked at the garage door opener briefly and told my mom "its just old".  Did not have any tools or do anything to the motor to fix it.  At this time, it is still not repaired.
Regards,
[redacted]

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