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Door Solutions Reviews (1)

Review: I Called this company and spoke to,[redacted]. Last month they replaced a garage door opener and charged me for it. The two I had would work,only intermittently and of course the day they were here and tried them they did work. I called twice this week and spoke again to [redacted] telling him the money I spent still doesn't have the openers working properly. He then insulted me saying it was probably me not operating it properly. That was such a low blow. What a class act he is. He made no effort at all to return and figure out the problem. His attitude was so rude that I am compelled to leave this comment with Revdex.com so someone else will look elsewhere for a decent person who is not obnoxious and classless. *Desired Settlement: I would like someone other than [redacted] to contact me who might want to help with my situation. This has been one of the worst experiences I've ever had with service repair people.

Business

Response:

Dear [redacted] In response to your email in regards to Mrs. [redacted]. Door solutions was out to Mrs [redacted] house on 13th of April not the 29th like she stated a detail incorrectly stated by Mrs [redacted]. Door solutions never replaced her opener we replaced the remotes. We have been serving her doors and motors since Feb. 2009, at the time her husband now unfortunately deceased would call us to do routine maintenance on the garage doors and openers and have never had a problem. We where out on the 13th because she said her remotes where not working. We performed are standard visual inspection to see if there where any problems. There was not. I then proceed to activate the garage door with the remotes she gave us from the car. Range was good with the remotes it was opening and closing from the beginning of her driveway. She then ask us for a extra remote to have just in case for emergency. We programmed a new one for her and charged her for it. She did not receive a full service call of $118.00 plus $39.00 for the remote total for her call should have been $160.47 with tax not the $74.00 flat fee she charged for the labor and material. She called us on May 28th and I was not able to return her phone call that day. She then called again Friday morning the 29th stating that she was having a problem with the remotes. That is approximately 6 weeks from the last time we where out there. She called up yelling at me on the phone saying how she paid $74.00 for this and that the remotes are not working. I then ask her if she was using the remotes properly she took that as I was insinuating her that she was stupid which I was not. The remotes are 3 button and was just asking if she was pressing the wrong button. She hung up the phone on me and that was the last I heard of this problem until I received the email from Revdex.com.Thank You[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: so untrue. I never yelled at him! Not my style. I was insulted when he said it must be the person using it...not his exact words but very close in meaning. I hung up as the conversation ended. He was rude and he lost me as a customer. Plus another couple who I referred to another company. My complaint was about his rude demeanor. All the other things he mentioned were not a concern. No one needs to be treated with such a poor attitude.

Sincerely,

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Description: Garage Doors & Openers, Garage Door Repair, Doors - Repair, Finish Carpentry Contractors (NAICS: 238350)

Address: 11535 Ridgeview CT, Parker, Colorado, United States, 80138

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