Door Store

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are in receipt of your letter dated December 20, relaying a complaint from [redacted] Our records show that the consumer's address of [redacted] was removedfrom the [redacted] list on November 5, At this time we are no longer printing any [redacted] advertising materials for the address noted.We have reapplied the removal request as of 12/29/Please contact us by 11/29/if you wish us to renew your address removal for an additional five years.Please make the consumer aware that occasional delivery errors could result in receipt of [redacted] ***deliveries intended for other householdsIn an effort to reduce inconvenience, We have contacted The Door Store and requested their assistance to discontinue delivery of [redacted] ***[redacted] Director, Data Solu

We are in receipt of your letter dated January 11, relaying a complaint from *** ***Our records show that the Consumer's address of *** *** *** *** ** *** Was removed from the *** list on 12/29/We apologize for the inconvenienceWe have contacted The Door Store again in an effort to ensure they stop the delivery of the ***.Please make the consumer aware that occasional delivery errors could result in receipt of *** deliveries intended for other householdsFor consumer delivery issues, please contact 1-***.*** *** Director, Data Solutions Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11885289, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate your response but actions speak louder than wordsSince being removed from your list on 12/29/I continue to receive the *** *** bags on my front porchI found them on Tuesday January 3rd and Tuesday January 10thI was out of town both weekends so I don't know when they were actually deliveredBut like I said before not only is this littering on my property but it also tells people I'm not home nor have I been home in a few daysTranslation: this is a huge safety concern - criminals will target my residenceYou did not follow through on your promise to have the deliveries stoppedSo I cannot say there has been any resolution to my initial complaint.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
As a building supply retailer we deal with many contractors,each with their own discount structure.They will request a quote,we provide it,and they give their customer a price on the job.These quotes are done under the contractors acct.so that
they and us can keep track of the materials purchased.Mrs *** paid on the contractors acct.to obtain the pricing that *** had given her.The material was then delivered to the address as per the contractors instructions.Later that day or the next day,*** called us and said his customer had changed her mind on the style of shingle and did we have what was wanted.We did not have the style.On ***.** a man returned bundles of shingles to the store.I helped him unload,but refused some because the were in unsellable condition.He said it was a return for *** ***.(the contractor)Returns are very common with contractors as they always seem to buy extra product to have on site.Before I give the credit I check the customers acct to make sure he bought them at this store and to make sure the pricing is the same as what was charged.Everything checked out so I put the credit on.I have never spoken to Mrs *** as she stated in her letter.The first I heard of the issue was from the manager and did I know anything about it.He said that ***s customer made the payment and could she get refunded? I said sure but we will need ***s permission first since this was done through his acct.and we also need to see if the money is still there.We checked the acct and saw that he had used up some of the credit on other building materials.A phone call was placed to Mr *** and he assured us that he would look after it.He then came in to get the rest of credit put on his card so he could pay Mrs ***.the next time we hear from Mr *** he said he wasnt allowed on Mrs ***s property and that he had to email it to her.Then we here from Mrs *** who tells us he only sent $***.** and wants us to pay the rest.We try to explain that this job was done through her contractor and we are limited as to what we can do.We do not want to see Mrs *** lose her money on this and have told him several times to clear this up with his customer(he is now not returning our calls and is unavailable)We did not know Mrs ***s name,phone number or *** number before she called to inquire about the return,all we had was a delivery address on Mr ***s acct.(Credit card numbers are destroyed)We feel we are in the middle of a dispute between the contractor and his customer.As the retailor we do not know what agreements or disagreements went on between thembundles were delivered,and bundles came back and we are between conflicting stories.We have never been involved in this type of situation before.Contractors and their customers settle it between themselves.Mrs.*** was the contractors customer.There are many building supply stores in the *** area,why would you send a Payment to a store minutes away.Because thats where the contractor has the acct.We will continue to try and get this conflict resolved between the parties.Hopefully the Revdex.com can help us through this.We will fax you the invoices
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting only because I feel I have no other choiceI am now at the mercy of *** *** *** ***

We are in receipt of your letter dated May 16, relaying a complaint from Anthony CharlesOur records show that the consumer's address of Patrolina Ave, Las Vegas, NV was removed from the RedPlum mailing list on December 30, At this time we are no longer printing any RedPlum
advertising materials for the address notedPlease make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxesIn an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her addressThe removal status will remain effective for a period of five yearsThe consumer must contact us by 11/30/if they wish us to renew the address removal for an additional five yearsIf you would like to speak with a representative during our business hours of 8:a.mto 5:p.m(EST), please call *** and choose option 3.*** ***Director, Data Solutions Group

We are in receipt of your letter dated November 16, 2016 relaying a complaint from [redacted]. Our records show that the consumer's address of [redacted] [redacted] was removed from the RedPlum mailing list originally on 5/1/14 and another removal request was applied on 9/30/16. At...

this time we are no longer printing any RedPlum advertising materials for the address noted.Our Company has a distribution relationship with the Chicago Tribune and deliveries are provided by them. Please make the consumer aware that occasional delivery errors could result in receipt of RedPlum deliveries intended for other households. In an effort to reduce inconvenience, We have contacted the Chicago Tribune and requested their assistance to discontinue delivery of RedPlum advertising. If there are further delivery issues please contact the Chicago Tribune at, [redacted]The removal status will remain effective for a period of five years. The consumer must contact us by 8/30/21 if they wish us to renew the address removal for an additional five years.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are in receipt of your letter dated December 20, 2016 relaying a complaint from [redacted]. Our records show that the consumer's address of [redacted] was removedfrom the [redacted] list on November 5, 2014. At this time we are no longer printing any [redacted]...

advertising materials for the address noted.We have reapplied the removal request as of 12/29/16. Please contact us by 11/29/21 if you wish us to renew your address removal for an additional five years.Please make the consumer aware that occasional delivery errors could result in receipt of [redacted]deliveries intended for other households. In an effort to reduce inconvenience, We have contacted The Door Store and requested their assistance to discontinue delivery of [redacted].[redacted] Director, Data Solu