Door to Door Appliances and Repair LLC

I have used this company before to haul horses with no problem, but after this horrific experience....NEVER AGAIN! They had their driver pick up the mare from my place on 3/15/The driver said that the mare would lay over at her facility and then be headed to WANo one told me or her new owner that the lay over would be over a week! We found that out AFTER the mare was already on the roadTriple AC Ranch sub-contracted the haul to a woman out of Grants Pass, ORThe sub-contracting was NOT allowed in the hauling contract and was NOT disclosed to the new owner prior to doing itIt wasn't until I threatened to get the law involved (for horse theft) that we started getting answersUp until that point, we did not even know where the lay over location was! Absolutely ridiculous! This company is so completely unprofessional! I would not trust them to haul a couch, let alone a living, breathing animal ever againThe mare FINALLY arrived at her destination late last nightShe had been sent with a blanket, which was never usedShe arrived dirty, cold, shivering and with a runny noseTriple AC Ranch has NO business being in the horse hauling business

[redacted] harassed the business when her fridge was ALWAYS working properly.  She did not like something cosmetic, which is not covered by warranty and is clearly stated.  The equipment is pre-owned, but in great condition and all equipment is available to view prior to sale.  The...

policy is listed clearly in several places and she acknowledged this via text-messages which I have retained.  [redacted] received a refund, despite our policy, because of her continued dissatisfaction.  We found several severed wires (this was not present while in our showroom) and she was not using the equipment properly (to which she was educated and chose to ignore).  She signed a contract stating she received her refund and would NOT be pursuing any further compensation.  All staff responded promptly and courteously to her continuous needs while she always made an effort to yell and threaten.  I can provide evidence of signature if necessary. Thank you, [redacted]D2D Appliances and Repair

[redacted] harassed the business when her fridge was ALWAYS working properly.  She did not like something cosmetic, which is not covered by warranty and is clearly stated.  The equipment is pre-owned, but in great condition and all equipment is available to view prior to sale.  The...

policy is listed clearly in several places and she acknowledged this via text-messages which I have retained.  [redacted] received a refund, despite our policy, because of her continued dissatisfaction.  We found several severed wires (this was not present while in our showroom) and she was not using the equipment properly (to which she was educated and chose to ignore).  She signed a contract stating she received her refund and would NOT be pursuing any further compensation. 
All staff responded promptly and courteously to her continuous needs while she always made an effort to yell and threaten.  I can provide evidence of signature if necessary.
 
Thank you,
 
[redacted]
D2D Appliances and Repair

I have used this company before to haul horses with no problem, but after this horrific experience....NEVER AGAIN! They had their driver pick up the mare from my place on 3/15/14. The driver said that the mare would lay over at her facility and then be headed to WA. No one told me or her new owner that the lay over would be over a week! We found that out AFTER the mare was already on the road. Triple AC Ranch sub-contracted the haul to a woman out of Grants Pass, OR. The sub-contracting was NOT allowed in the hauling contract and was NOT disclosed to the new owner prior to doing it. It wasn't until I threatened to get the law involved (for horse theft) that we started getting answers. Up until that point, we did not even know where the lay over location was! Absolutely ridiculous! This company is so completely unprofessional! I would not trust them to haul a couch, let alone a living, breathing animal ever again. The mare FINALLY arrived at her destination late last night. She had been sent with a blanket, which was never used. She arrived dirty, cold, shivering and with a runny nose. Triple AC Ranch has NO business being in the horse hauling business.