Door To Door Storage

June 1, Complaint Department Revdex.com RE: [redacted] , [redacted] Case # [redacted] To Whom It May Concern: Thank you for your recent letter regarding the above mentioned customer Door to Door Storage prides itself on customer service and delivering an outstanding product at competitive prices We have reviewed Ms [redacted] ’s claim and are unable to validate the claim As mentioned, our records do indicate Ms [redacted] spoke to Mr [redacted] in JanuaryAt that time Mr [redacted] and Ms [redacted] discussed storage as well as long distance move servicesBecause Ms [redacted] was uncertain of her final destination (Manhattan, Boston, New Haven, CT, or Utica, NY), and shipping date (April or May) Mr [redacted] was unable to provide firm pricing for Ms [redacted] He does, however, provide an estimate based on a move to Manhattan Mr [redacted] states the price would be “around $for shipment to Manhattan in April”, “almost the same price for Boston”, “approximately $more” for New Haven, and that delivery and pickup services were unavailable to Utica, NY At the end of May Ms [redacted] spoke to Ms [redacted] regarding scheduling a long distance move for this June to New YorkMs [redacted] mentioned during that call her claim of having been provided lower pricing during her initial phone callWe were unable to validate Ms [redacted] ’s claim nor was she able to provide written documentation As a good faith measure we reviewed our pricing and offered a discounted price of $for Ms [redacted] ’s move Ms [redacted] has since agreed to the discounted price and her items are currently in transit to our affiliate warehouse in New York We would like to offer this as our formal response and thank you for your time and assistance with this matter Best regards, Stacy N [redacted] Call Center ManagerPhone: 253-867-[redacted] @doortodoor.com

March 16, Complaint DepartmentRevdex.com RE: ***, [redacted] To Whom It May Concern: Thank you for your recent letter regarding the above mentioned customerWe were disheartened that Ms***’s experience has caused her to take further actionWe hope that our response will help finalize the situation We sincerely apologize for the inconvenience the error with the local warehouse and our billing has caused Ms***We have re-processed the refund of $for Ms [redacted] and our local management team has reached out to Ms***They are awaiting her response to further discuss and apologize for her experience We appreciate Ms [redacted] for bringing her experience to our attention and would like to assure her that these errors are not typical of our businessDoor to Door Storage prides itself on customer service and delivering an outstanding product at competitive pricesWe admit mistakes happen and cannot begin to understand the inconvenience this has caused Ms*** We intend to take this opportunity to review our processes and make changes to ensure this does not happen again We would like to offer this as our formal response Thank you for your time and assistance with this issue Best regards, Mario S*Director of OperationsPhone: 510-377-[redacted] @doortodoor.com

October 17, 2016To Whom It May Concern:Thank you for your recent letter regarding Mr***’s experienceWe were disheartened that Mr***’s experience has caused him to take further action The Senior Logistics Manager for Ryder, the vendor used for local delivery in Mr***’s area has reached out to Mr [redacted] to discuss his situation further We would like to offer this as our formal response at this timeThank you for your time and assistance with this issue.Best regards,Mario S*Director of OperationsPhone: 510-377-[redacted] doortodoor.com

I am sorry that you feel this was not handled properly As soon as I noticed the oil under your car, I notified my service advisor about the issue It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair I was told by my service advisor that you did not want to repair the problem and to pull the car around for you to take I am sorry if the severity of the leak was not communicated to you After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed There is no way for us to know exactly when or how long the vehicle had been leaking oil I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from Some of the leaks looked old and some looked new Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians My goal is to keep you and your vehicle on the road The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail

Complaint: [redacted] I am rejecting this response because:Kathy from Door to Door contacted me on June 29th after I had told her I was going to work with Revdex.com due to non-responseHer reply to me was: [redacted] , I am sorry I have not gotten back to youAfter reviewing the account further we will be crediting you for the difference the move You were charged for the move less the credit of = The was applied to you May 1st storage Please disregard the voice mail I left you I will process the credit for 34.00.I replied to her the same day stating the following: Hi Kathy,My confirmed balance was on April 29.On 5/I was charged $9On 5/I was charged $2250.79Based on this, I was overcharged $It is unclear by you statement "The was applied to you May 1st storage."I was told in April that my inclusive remaining balance was $and that was all the charges I was expecting to incurKathy still has not responded or processed any credits back to my credit cardI am not sure what to do further and would appreciate some customer serviceSincerely, [redacted]

July 23, 2015Complaint DepartmentRevdex.com RE: [redacted] Case ID: [redacted] To Whom It May Concern: Thank you for your recent letter regarding Mr [redacted] ’s experience with Door to Door StorageWe hope that our response will help finalize the situation On Monday, July 20th we spoke to Mr [redacted] to discuss his experience and made arrangements to review the account and contact Mr [redacted] to discuss furtherWe have since contacted Mr [redacted] twice, July 21st (Mr [redacted] was unable to speak at the time) and July 22nd (voicemail was reached) and been unable to reach Mr [redacted] We would like to discuss Mr [redacted] experience with him further We would like to offer this as our formal response and sincerely apologize for any inconvenienceThank you for your time and assistance with this issueBest regards, Stacy N [redacted] , Call Center ManagerStacy.N [redacted] @doortodoor.comPhone: [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

September 24, Complaint DepartmentRevdex.com RE: ***, *** To Whom It May Concern:Thank you for your recent letter regarding the above mentioned customerWe were disheartened that Ms***’s experience has caused her to take further actionWe hope that our response will help finalize the situation Door to Door Storage prides itself on customer service and delivering an outstanding product at competitive pricesWe admit mistakes happen and cannot begin to understand the inconvenience this has caused Ms***In these rare instances where a mistake has occurred we do our utmost to rectify the situation and accommodate our valued customers We sincerely apologize for the inconvenience the error with the local warehouse caused Ms***We have refunded Ms [redacted] the requested $and our local management team has reached out to Ms [redacted] and is awaiting her response to further discuss her experienceWe appreciate Ms [redacted] for bringing her experience to our attentionIt affords us the opportunity to review our processes and make changes to ensure this does not happen again.We would like to offer this as our formal responseThank you for your time and assistance with this issue.Best regards,Stacy N [redacted] Call Center ManagerPhone: [redacted] doortodoor.com

August 11, 2015Complaint Department Revdex.com RE: [redacted] Case # [redacted] To Whom It May Concern:Thank you for your recent letter regarding the above mentioned customerWe apologize for any misunderstanding regarding [redacted] shipment from Massachusetts to MichiganOur records indicate that per the confirmation email sent to [redacted] (attached) the shipment was estimated to arrive at the receiving warehouse between August 6th and August 11thThe confirmation email also explains that the delivery of containers at the final destination will then be coordinated by the receiving warehouse upon arrival with all scheduling being based on availabilityThe shipment arrived yesterday, August 10th and we are working with both [redacted] and the receiving warehouse to coordinate the delivery [redacted] will receive the soonest delivery appointment availableWe would like to offer this as our formal responseThank you for your time and assistance with this issue.Best regards,Stacy N [redacted] Call Center ManagerPhone: [redacted] doortodoor.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I am sorry that you feel this was not handled properly.  As soon as I noticed the oil under your car, I notified my service advisor about the issue.  It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair.  I was told by my...

service advisor that you did not want to repair the problem and to pull the car around for you to take.  I am sorry if the severity of the leak was not communicated to you.  After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed.  There is no way for us to know exactly when or how long the vehicle had been leaking oil.  I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from.  Some of the leaks looked old and some looked new.  Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians.  My goal is to keep you and your vehicle on the road.  The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail.

This company was great, until after we finished our move and they overcharged me $60. Called them and the claimed there was an additional 'maintenance fee' that I agreed to. Looked at my original invoice, and it was not there. Then they showed me in the terms and conditions that they can charge me whatever fees they want for whatever reason. Beware.
Horrible customer service. Will NEVER use again.