doorbellfactory.com

I ordered two doorbells from doorbell factory.com as I wasn't sure which oil rubbed bronze color would best match my door hardware. Upon choosing the lighter colored doorbell, I contacted doorbellfactory.com to arrange for he return of the darker door bell. When calling the number listed on their website, and after pressing the appropriate number for returns, you are put into a voicemail. I left two voicemails over a couple of days with not response. I then used their online submittal form from their website - this took two emails before I received a response. I was given the info for processing a return, and followed all of the instructions which included emailing them back with the[redacted] tracking number. The doorbell was received back to the manufacturer on August 17th. I have emailed my contact there twice this week to determine the status of my refund. She has not responded and has ignored my emails. This company does not take customer service seriously. I would urge customers to only order what they know they will not return.Product_Or_Service: Scalloped DoorbellOrder_Number: [redacted]Desired SettlementI simply would like to be credited for the doorbell, minus the restocking fee.Final Consumer Response www.doorbellfactory.com has refunded my credit card. Thank you for your assistance!! I appreciate your help.