Doorknob Enterprises LLC

Mr*** I do apologize for any inconvenience to you in this matter, please forward me the dealer invoice for me to investigate into this matter. Thank you

We apologize for any inconvenience this caused our customer We spoke with her and were awaiting copies of the repair invoices, so we could reimburse her At this time she should have received the reimbursements she was seeking Again, we are sorry and have addressed the service
issue with our management and technician teams at the location Please have the customer contact James K*** directly if she did not receive the reimbursements.Thank you,James K***@doorknb.com

Complaint: [redacted]
I am rejecting this response because:  They are trying and make it seem like my car has a badly damaged paint job. I am providing pictures of my car and the condition it is in and how it was before they worked on it. The paint is not faded and doesn’t have any major paint chips except what they damaged. There are small one the that was there when I took my car to Jiffy Lube. The only this I am wanting them to fix is the paint damage on the passenger side. They also have a video of what happened that day and will not allow me to see it. I left my car in the hands of what I thought was a reliable business with honest and knowledgeable employees. I left because I trusted them to take care of my car or I never would have patron their shop. I am only asking them to repair what they damaged not paint the entire car. Just so you know I left my car with [redacted] and returned to pick it up later and there was not damage. I totally reject response!
Sincerely,
[redacted]

I received a full refund and this complaint has been resolved. Thank you for your time!

I appreciate the call made by [redacted]'s daughter yesterday in reference to her mom's vehicle.  This complaint was submitted not by the customer but her daughter.  She called me with a complaint about her mom's vehicle and was unable to provide any detailed information other than she had an...

issue and wanted money back. I politely informed her that to open a warranty claim we need to have the vehicle return or be allowed to inspect the vehicle, as would be the case with any service/repair facility, mechanic shop or dealership.  It is unreasonable to expect a company to blindly process a warranty without following normal industry standard policies and procedures.  This was relayed to the customers daughter calmly and politely by myself as she was being unreasonable in her request.  I find is appalling that this individual has to submit false information and lie about the conversation that transpired in an attempt to characterize me as unprofessional or unwilling to provide her with assistance.  I respectfully requested multiple times to see the vehicle so I may ascertain the validity of the claim and take care of the customer appropriately.  [redacted]'s daughter stated that she would not be bringing the vehicle back and we would not be allowed to inspect the vehicle, demanding that we just make it right.  If the actual owner of the vehicle would like to contact myself I would greatly appreciate the opportunity to follow our policies and procedures in investigating her warranty claim.  James Kelly Area Manager, jiffy lube971-300-9930

We investigated this claim and have agreed to pay for the repair. Or GM will be contacting the customer to make arrangements for payment.

Complaint: [redacted]
I am rejecting this response because:I will NOT give Jiffy Lube the satisfaction of trying to get out of this by stating their not responsible because of leakage, ect. I have no plans on EVER going back and am requesting a FULL REFUND!! My automobile could have blown up. The coolant is NOW filled up & the oil in now filled up & windshield wiper fluid filled up--and your sticker claims I still have 2,000 miles to go---Go Figure...
Sincerely,
[redacted]

Store Manager has contacted the customer and will be ordering the part and will install it at jiffy lube for the customer.

Customer and US have come to an agreement and we have sent that payment to the customer. This case should be resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I have met with the customer and shown him the video which did show there was no damages caused from our services and the damage in question was in fact already there when the customer came in for services.  Customer accepted that the damages were not caused by our employees or at our facility.  He acknowledged that his claim was invalid and said he must not have seen it prior to bringing his vehicle in for service.  Please close this case and note that we did not damage customer vehicle at any point and time while in our possession. Thank You,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer had his vehicle serviced at a local mechanic after our services were performed correctly.  The mechanic failed to properly secure the undercarriage components that hold the engine and transmission in place resulting in...

the engine not being secured properly.  This created a very dangerous condition in which the entire engine violently rocked back and forth under acceleration and braking resulting in hard strikes on the frame and mounting locations.  This failure by the mechanic resulted in a condition that lead to the customers vehicle damages and voided any warranty on repairs performed by our service center.  The leaks and damages were a direct result of the mechanics failure to properly secure the engine/transmission and undercarriage.  We are denying this claim due to the mechanics poor workmanship which directly resulted in the damages to the customer vehicle.  Please close this case.

The customer brought his vehicle in for services and walked to an adjacent store while the services were completed.  The vehicle was serviced on bay and them pulled out to have the serpentine belt replaced in the ancillary bay.  The location of the...

damage the customer claims is on the passenger rear of the vehicle on the lower rocker panel. He provided pictures that show damages after he had left our facility and driven to an undisclosed number of locations.  Given that the work performed on the vehicle was on the opposite end of the vehicle and it was only driven about 25 feet while in our possession and not near any obstacles, we could find no fault in our services provided that caused the damages claimed by the customer.  The customer vehicle sustained no damages while in our possession and the customer returned after driving his vehicle around town.  The customer also provided pictures of the proposed damage that showed the vehicle being pitted from rocks with the pits numbering in the thousands all along the location and what appears to be the paint chipping away from a poorly prepped aftermarket paint job. We feel that we have sufficient cause to deny the customers claim as there was no point at which the vehicle could have come in contact with anything that would caused the proposed damage due to our services performed.

This complaint was originally sent to an incorrect Jiffy Lube franchisee based out of Utah. We apologize for the delayed response, however we did not receive the complaint until recently. Our area manager Rocky K[redacted] has been in contact with the customer via email as requested. They are currently...

coordinating a time to inspect the vehicle and investigate the customer's claim. We will proceed with our standard claims investigation process moving forward and the customer has been provided with our direct contact information.

Revdex.com:
The company did the right thing and reimbursed me the cost to repair their mistake.  Assuming their check clears my bank, I'm satisfied.
Sincerely,
[redacted]

Customer complained of service at another facility which may have resulted in damaged air filter housing.  Because the customer is a long time valued customer we purchased a new air filter housing which was installed at our location free of charge on 10/01/2016.  We are considering this case resolved and closed after taking care of the customers needs even though prior service was performed at another franchise.

Please close this case.  We have made several attempts to contact the customer and confirm address with no success.  I have left another message today for a return call to confirm mailing address and am waiting for the customer to call me back.  As soon as he does so we will complete...

this refund and mail the check.   Thank You,

Complaint: [redacted]I am rejecting this response because: I have turned in copies of my receipts. My fiancé was with me when we turned them in at th [redacted] location. I have not been reimbursed for any of my out of pocket expenses. I want reimbursed for the parts and the for the original cost of my oil change visit at [redacted]. I will contact my credit union and despite the charges if necessary. I feel like I should receive additional compensation for my time since this took almost 2 weeks of my time to resolve and get my car fixed. The same employees who messed up my car to begin with are still working at the location.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]