The product was delivered with no defects, in good, working condition as there was no issues with the desk, as the complaint states, until 10/29/- weeks after deliveryWe received several photos of the desk in her home, on carpet, four days prior to 10/29/16, on 10/25/16, stating that she couldn't post the photos on our page but that she could send them to us to post on our page on her behalf...no mention of any issuesOn 10/29/16, we received a short video and photo of the desk, on hardwood flooring, that showed the desk was unevenSince our products are made from real wood, we explained the reasons why this type of issue could have occurred including, but not limited to, uneven flooring, moisture in th air, the desk being next to a vent, the weight of the items on the desk prior to it being moved from carpet to hardwood, etcThis was not an organic issue with the desk, it was environmentally caused by one of more of those factors.Following our conversation on 10/29/16, there was no further communication regarding the issue for an additional weeks, until 12/26/16, when the customer sent another photo requesting a full refundWe offered a partial refund or store credit considering the customer had now had the product for close to weeksAttached are photos of the desk on the day of delivery
I am rejecting this response because:We have tried to come to an agreement on a settlement but now the business and their attorney's are refusing to speak to meStill want to settle
The product was delivered with no defects, in good, working condition as there was no issues with the desk, as the complaint states, until 10/29/- weeks after deliveryWe received several photos of the desk in her home, on carpet, four days prior to 10/29/16, on 10/25/16, stating that she couldn't post the photos on our page but that she could send them to us to post on our page on her behalf...no mention of any issuesOn 10/29/16, we received a short video and photo of the desk, on hardwood flooring, that showed the desk was unevenSince our products are made from real wood, we explained the reasons why this type of issue could have occurred including, but not limited to, uneven flooring, moisture in th air, the desk being next to a vent, the weight of the items on the desk prior to it being moved from carpet to hardwood, etcThis was not an organic issue with the desk, it was environmentally caused by one of more of those factors.Following our conversation on 10/29/16, there was no further communication regarding the issue for an additional weeks, until 12/26/16, when the customer sent another photo requesting a full refundWe offered a partial refund or store credit considering the customer had now had the product for close to weeksAttached are photos of the desk on the day of delivery
Both parties involved are in the process of resolving this matter by settlement Thank you
I am rejecting this response because:We have tried to come to an agreement on a settlement but now the business and their attorney's are refusing to speak to meStill want to settle