Doors4Home LLC

The doors the customer purchased are manufactured by AAW IncAAW is located in Los Angeles, CA and they follow the California building codeAs stated in Section 2403.1, (page 3) of the CA building code:? "Each pane of tempered glass, except tempered spandrel glass, shall be permanently identified by the manufacturerThe identification mark shall be acid etched, sand blasted, ceramic fired, laser etched, embossed or of a type that, once applied, cannot be removed without being destroyed." (see:? [redacted] All of the doors we sell are coming from reputable brands that follow local and federal building codesWe recently stopped selling AAW doors and the doors the customer purchased are no longer listed on our websiteWhen the customer informed us about the glass issue they agreed to a $refund to resolve this matterThe credit was issued on 12/21/The customer can contact the manufacturer directly and request a? replacement? glass or doors

Complaint: [redacted] I am rejecting this response because: I called doorshome days ago and asked them if their tempered glass is etched and they said it isIt does not reflect this in the pictures they have onlineThis is a product they're selling so they should not be able to shift blame to the manufactureThis is not being honest to the costumerThe doors look good online but will have a fifty cent piece size symbolS on every pane of glassI only agreed to the $refund because they told me that's all they would do and its better than nothing Regards, [redacted]

The doors the customer purchased are manufactured by AAW IncAAW is located in Los Angeles, CA and they follow the California building codeAs stated in Section 2403.1, (page 3) of the CA building code: "Each pane of tempered glass, except tempered spandrel glass, shall be permanently
identified by the manufacturerThe identification mark shall be acid etched, sand blasted, ceramic fired, laser etched, embossed or of a type that, once applied, cannot be removed without being destroyed." (see: ***All of the doors we sell are coming from reputable brands that follow local and federal building codesWe recently stopped selling AAW doors and the doors the customer purchased are no longer listed on our websiteWhen the customer informed us about the glass issue they agreed to a $refund to resolve this matterThe credit was issued on 12/21/The customer can contact the manufacturer directly and request a replacement glass or doors

Complaint: ***
I am rejecting this response because: I purchased these doors through doors home not their manufacturerI should only have to deal with doors home and not with another partyDoors home should stand behind their products and confirm that the " images they are supplied with by the manufacturer" are exactly what the customer is getting What was pictured online is not what showed up to my door, plain and simple. The new model of my doors are called the "Milan" As I stated in my previous message, I called and was told that the Milan does have the etching on each pane of glass Once again this is not shown in the picture on the websiteWhen I contacted them back in December I was told I was not the first person to complain about the etching and To buy steel wool to try and sand them off Unfortunately they're laminatedThey know this is an issue but instead of fixing the problem they refund $to unhappy clients. I told them repeatedly that $was unacceptable and wanted to return the doors and that I would even cover the shipping costIt was only after they said a $refund was all they would do that I took itAt that point I told him I would be contacting the Revdex.com They knew I was a dissatisfied customer all the way till the end. Nowhere on their website does it mention an etching or even that it's tempered glassIt only says "low E" under the glass descriptionThis is advertising and doesn't even seem legal.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I purchased these doors through doors home not their manufacturerI should only have to deal with doors home and not with another partyDoors home should stand behind their products and confirm that the " images they are supplied with by the manufacturer" are exactly what the customer is getting What was pictured online is not what showed up to my door, plain and simple. The new model of my doors are called the "Milan" As I stated in my previous message, I called and was told that the Milan does have the etching on each pane of glass Once again this is not shown in the picture on the websiteWhen I contacted them back in December I was told I was not the first person to complain about the etching and To buy steel wool to try and sand them off Unfortunately they're laminatedThey know this is an issue but instead of fixing the problem they refund $to unhappy clients. I told them repeatedly that $was unacceptable and wanted to return the doors and that I would even cover the shipping costIt was only after they said a $refund was all they would do that I took itAt that point I told him I would be contacting the Revdex.com They knew I was a dissatisfied customer all the way till the end. Nowhere on their website does it mention an etching or even that it's tempered glassIt only says "low E" under the glass descriptionThis is advertising and doesn't even seem legal.
Regards,
*** ***

Doors4Home is not placing blame on the manufacturer Images and door descriptions are supplied to us by the manufacturerDoors4Home is no longer a distributor for this manufacturer; thus we recommended the customer to contact the manufacturer directly We carry a similar style door, however it is not the same door the customer originally purchased As stated in our previous message, doors containing glass have a seal etched on the glass indicating that it is tempered Every door brand has a different seal design etched to the glass as a building code requirement, some maybe more noticeable than others. We removed the doors the customer’s contractor purchased from our website since we no longer carry this brand The $credit issued was acceptable by the original purchaser to resolve this matter If the customer is not pleased with the glass they may contact a local glass company and have the glass panels replaced with the one of their choice.

Complaint: ***
I am rejecting this response because: I called doorshome days ago and asked them if their tempered glass is etched and they said it isIt does not reflect this in the pictures they have online. This is a product they're selling so they should not be able to shift blame to the manufactureThis is not being honest to the costumerThe doors look good online but will have a fifty cent piece size symbolS on every pane of glass. I only agreed to the $refund because they told me that's all they would do and its better than nothing
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I called doors4 home 4 days ago and asked them if their tempered glass is etched and they said it is. It does not reflect this in the pictures they have online. This is a product they're selling so they should not be able to shift blame to the manufacture. This is not being honest to the costumer. The doors look good online but will have a fifty cent piece size symbolS on every pane of glass. I only agreed to the $200 refund because they told me that's all they would do and its better than nothing.
Regards,
[redacted]

The doors the customer purchased are manufactured by AAW Inc. AAW is located in Los Angeles, CA and they follow the California building code. As stated in Section 2403.1, (page 3) of the CA building code: "Each pane of tempered glass, except tempered spandrel glass, shall be permanently...

identified by the manufacturer. The identification mark shall be acid etched, sand blasted, ceramic fired, laser etched, embossed or of a type that, once applied, cannot be removed without being destroyed." (see: [redacted]All of the doors we sell are coming from reputable brands that follow local and federal building codes. We recently stopped selling AAW doors and the doors the customer purchased are no longer listed on our website. When the customer informed us about the glass issue they agreed to a $200 refund to resolve this matter. The credit was issued on 12/21/15. The customer can contact the manufacturer directly and request a replacement glass or doors.

Doors4Home is not placing blame on the manufacturer.  Images and door descriptions are supplied to us by the manufacturer. Doors4Home is no longer a distributor for this manufacturer; thus we recommended the customer to contact the manufacturer directly.  We carry a similar style door, however it is not the same door the customer originally purchased.  As stated in our previous message, doors containing glass have a seal etched on the glass indicating that it is tempered.  Every door brand has a different seal design etched to the glass as a building code requirement, some maybe more noticeable than others. We removed the doors the customer’s contractor purchased from our website since we no longer carry this brand.  The $200 credit issued was acceptable by the original purchaser to resolve this matter.  If the customer is not pleased with the glass they may contact a local glass company and have the glass panels replaced with the one of their choice.