We shipped to our customer locks and handlesWe are delay with hinges for reasons independent of us (manufacturer sent us wrong models of hinges and closed on Fiesta) and we tried to find the same hinges aroundBut if it really not easy to doVery large variety of sizesAnd maybe because of summer - time for vocations we did not get responses quicklyBut we found the hinges we need, and at the end of the week they will be here in New YorkAnd we will deliver hinges to Alissa immediately
Good day, DeanWe are very appologize, if we did not answer on your phone callBut we did not get any e-mails from you, on what we will answer immediatelyPlease do not panic, your order in ready, and right now we are preparing everything for the shippingAnd very soon will give you teh tracking information
Dear ***, Since we are put in a circumstance were we the only one name we can send the check, is yoursThe quote was issued in your name and the claim against doorssupply.com was issued in your name, therefore the refund must be also issued in your name in the form of a checkSo we made a document proof of the refund
RevDex.com: I have reviewed the response made by the business in reference to complaint... ID# [redacted] , and have determined that my complaint has NOT been resolved because: tracking number is not provided In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Revdex.com,Please be aware that the lead time that we provide is an approximation and not a guarantee of the delivery by a certain date to many unforeseen circumstances that may arise due to the manufacturing and or importation process We submit the product for production and unfortunately at
times we may be unable to deliver the product in the estimated time frameWe agree that in this case we understand that this make inconvenience and if the client is not willing to wait we can provide a refund or work out terms that maybe suitable for the client such as a partial refund to compensate for the delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me and the matter resolved if DoorsSupply provides a Refund in the full amount paid ($2,365.36) ASAP
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are
simply telling me to go back to my credit card company to have the credit card investigate and hope for the charge to be reversedThey should acknowledge their failure to perform and provide a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The check maybe issued in my nameThe claim will be resolved as soon as I receive the check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please fill in our form for the refund, and we will make a refund on your cardIf you have any questions, please fell free to contact us or send me e-mail ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I simply can't understand the response. They seem to reiterate that I need to make my credit card company investigate, then suggest that the door is ready to be shipped (therefore admitting that previous shipping information was fabricated), then say that they have "[ap?]prove[d]" a refund, although I haven't seen a refund on my card. Moreover, these three things all seem incompatible. It would be much easier for everyone if the response was a simple refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received three notices that the most recent email I sent did not reach your company, they were marked with a delivery status failure I have called the phone number listed on your website several times and no one ever answers the phone and it sounds like a personal answering machine that takes the message with no one from your company returning the callI am not confident this order will be here in one week after not being able to receive the status on the order since September **, Simply receiving a tracking number does not give me an confidence I will have the doors I need in a week Please cancel my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
The DoorsSupply indicated that the Refund will be issued to my credit card. However, the Payment was done in Cash. I have never submitted my credit card information to DoorsSupply. Therefore, DorrsSupply have to issue Refund in Cash.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was informed that hinges will arrive on Friday. At this point I have not received any updates on my order. I would like to keep the complaint open until I get everythign I paid for. Additionally, the handles for the doors are incorrect ones, I ordered different style. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We shipped to our customer locks and handles. We are delay with hinges for reasons independent of us (manufacturer sent us wrong models of hinges and closed on Fiesta) and we tried to find the same hinges around. But if it really not easy to do.. Very large variety of sizes. And maybe because of...
summer - time for vocations we did not get responses quickly. But we found the hinges we need, and at the end of the week they will be here in New York. And we will deliver hinges to Alissa immediately.
Good day, [redacted]. As we were speaking on phone with you today, during this week I hope we will try to find a solution on this situation and I will have a tracking number from manufacturer.
Dear [redacted], Since we are put in a circumstance were we the only one name we can send the check, is yours. The quote was issued in your name and the claim against doorssupply.com was issued in your name, therefore the refund must be also issued in your name in the form of a check. So we made a document proof of the refund.
We shipped to our customer locks and handlesWe are delay with hinges for reasons independent of us (manufacturer sent us wrong models of hinges and closed on Fiesta) and we tried to find the same hinges aroundBut if it really not easy to doVery large variety of sizesAnd maybe because of summer - time for vocations we did not get responses quicklyBut we found the hinges we need, and at the end of the week they will be here in New YorkAnd we will deliver hinges to Alissa immediately
Good day, DeanWe are very appologize, if we did not answer on your phone callBut we did not get any e-mails from you, on what we will answer immediatelyPlease do not panic, your order in ready, and right now we are preparing everything for the shippingAnd very soon will give you teh tracking information
Revdex.com:At this time, I have not been contacted by DoorsSupply.com regarding complaint ID [redacted] .Sincerely, [redacted]
Dear ***, Since we are put in a circumstance were we the only one name we can send the check, is yoursThe quote was issued in your name and the claim against doorssupply.com was issued in your name, therefore the refund must be also issued in your name in the form of a checkSo we made a document proof of the refund
RevDex.com: I have reviewed the response made by the business in reference to complaint... ID# [redacted] , and have determined that my complaint has NOT been resolved because: tracking number is not provided In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Revdex.com,Please be aware that the lead time that we provide is an approximation and not a guarantee of the delivery by a certain date to many unforeseen circumstances that may arise due to the manufacturing and or importation process We submit the product for production and unfortunately at
times we may be unable to deliver the product in the estimated time frameWe agree that in this case we understand that this make inconvenience and if the client is not willing to wait we can provide a refund or work out terms that maybe suitable for the client such as a partial refund to compensate for the delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me and the matter resolved if DoorsSupply provides a Refund in the full amount paid ($2,365.36) ASAP
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are
simply telling me to go back to my credit card company to have the credit card investigate and hope for the charge to be reversedThey should acknowledge their failure to perform and provide a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The check maybe issued in my nameThe claim will be resolved as soon as I receive the check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please fill in our form for the refund, and we will make a refund on your cardIf you have any questions, please fell free to contact us or send me e-mail ***
Good day, ***You can call to your credit card company and ask them about chargeback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I simply can't understand the response. They seem to reiterate that I need to make my credit card company investigate, then suggest that the door is ready to be shipped (therefore admitting that previous shipping information was fabricated), then say that they have "[ap?]prove[d]" a refund, although I haven't seen a refund on my card. Moreover, these three things all seem incompatible. It would be much easier for everyone if the response was a simple refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received three notices that the most recent email I sent did not reach your company, they were marked with a delivery status failure I have called the phone number listed on your website several times and no one ever answers the phone and it sounds like a personal answering machine that takes the message with no one from your company returning the callI am not confident this order will be here in one week after not being able to receive the status on the order since September **, Simply receiving a tracking number does not give me an confidence I will have the doors I need in a week Please cancel my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
The DoorsSupply indicated that the Refund will be issued to my credit card. However, the Payment was done in Cash. I have never submitted my credit card information to DoorsSupply. Therefore, DorrsSupply have to issue Refund in Cash.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
tracking number is not provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was informed that hinges will arrive on Friday. At this point I have not received any updates on my order. I would like to keep the complaint open until I get everythign I paid for. Additionally, the handles for the doors are incorrect ones, I ordered different style. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We shipped to our customer locks and handles. We are delay with hinges for reasons independent of us (manufacturer sent us wrong models of hinges and closed on Fiesta) and we tried to find the same hinges around. But if it really not easy to do.. Very large variety of sizes. And maybe because of...
summer - time for vocations we did not get responses quickly. But we found the hinges we need, and at the end of the week they will be here in New York. And we will deliver hinges to Alissa immediately.
Good day, [redacted]. As we were speaking on phone with you today, during this week I hope we will try to find a solution on this situation and I will have a tracking number from manufacturer.
Dear [redacted], Since we are put in a circumstance were we the only one name we can send the check, is yours. The quote was issued in your name and the claim against doorssupply.com was issued in your name, therefore the refund must be also issued in your name in the form of a check. So we made a document proof of the refund.