Doral Apartments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does somewhat satisfy my issues and/or concerns in reference to complaint # [redacted] , although it is not entirely accurate, I would note that I never spoke to the owner although I called several times nor did he make any effort to negotiate this matter The subsequent bills I received did not show any credits for undone work and actually had names of workers who did NOT work on our pool Also while I understand that they are very busy at this time, they say that they did not have the time to call me back but they did have time to send me a PAST DUE notice with the possibility of no pool closing highlighted If they intended to dismiss the "overdue" amount there certainly was no suggestion of that on their overdue bill I would also question that the workers who started the project did 75% of the work necessary as they left us about hours of work to get the pool ready for swimming I regret that a once trusting relationship with this company has been spoiled and I will henceforth monitor their work more closely.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We did open *** ***'s pool When we open pools, we do about 75% of the work on the first visit, and then we go back to finish the job When we returned, and we were running behind, she had completed the last 25% of the job I offered her $off the $service, but she
was clear that she was not paying any more than 1/ She was not flexible at all The truth of the matter is that I was going to eventually let it all go eventually, but we have been very busy and it has not been at the top of the list to call her If she had been a little more flexible about meeting somewhere in the middle between $and $77, this could have been resolved long ago Her statements to her do not reflect the $off because she would not accept my offer or even discuss anything less than 1/off At this point, I do not care about $difference She can have it when she calls back and admits that there is blame to share on both sides of this discussion This whole thing has been quite silly We know how to take care of customers or we would not have to turn new customers away from time to time which was the case this year again We currently are only accepting new customers to close pools after October because we need to make sure we take good care of all of our current customers first.*** ***President and Owner

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does somewhat satisfy my issues and/or concerns in reference to complaint #[redacted], although it is not entirely accurate,   I would note that I never spoke to the owner although I called several times nor did he make any effort to negotiate this matter.  The subsequent bills I received did not show any credits for undone work and actually had names of workers who did NOT work on our pool.   Also while I understand that they are very busy at this time, they say that they did not have the time to call me back but they did have time to send me a PAST DUE notice with the possibility of no pool closing highlighted.  If they intended to dismiss the "overdue" amount there certainly was no suggestion of that on their overdue bill.    I would also question that the workers who started the project did 75% of the work necessary as they left us about 2 hours of work to get the pool ready for swimming.  I regret that a once trusting relationship with this company has been spoiled and I will henceforth monitor their work more closely.I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]