Doral's Interiors L.T.D.

At this time, I have been contacted directly by Doral's Interiors L.T.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted] told me that she would refund my deposit, either by check or by refunding my credit card. She mentioned she had never issued a...

refund before, but I said that she could figure it out or send me a check (my address is on the invoice).  She also said she would call the next week, but never called. I still have not received a refund as of Tuesday May [redacted]. Today, prompted by this email, I called again and left a message for the [redacted] with [redacted]. She said that she would pass on the message to her. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. 
Sincerely,
[redacted]

Review: On January **, 2015 I went to Doral Interiors to inquire about getting a chair re-upholstered. [redacted] "[redacted]" and co-worker "[redacted]" were working in the store that day. I showed [redacted] a picture of the chair and we looked at several fabrics. After I chose a fabric, [redacted] wrote up the order on an order form stating: "Reuph[olstery] of: 1 Ant[i]q[ue] chiar w/ wood arms + legs; - Oceana Paisely Print; - change inside + tighen springs...." the Cose was dictated as $780.00 plust 69.23 in tax for a total of $849.23. That day - January **, 2015, I paid a deposit of $425.00 on my credit card. [redacted] said she needed to order the fabric and would call when it arrived, and I could bring in the fabric. Some time during the month of February I called the business but did not receive a return call. On Saturday March *, 2015 (five (5)) weeks after paying my $425.00 deposit I went physically to the store to inquire of status. I spoke with "[redacted]" who was the only one in the store. She said she didn't know anything about the status and would leave a message for [redacted] to contact me that week. [redacted] also gave me her cell phone number to contact her. I never received a call that week. On Saturday March **, 2015 at 10:27 am I texted [redacted] saying "I never received a call this week. Any update on the fabric?" I heard back that day: "I'll call you when I get to the store. Thank you. I'm on my way. Your fabric is due in this week. It was on back order." I responded "Great. Thanks." on March **, 2015. Sometime the following week I called to confirm the fabric was received and to see if I could arrange drop off the chair for service. I could not leave a message because the machine says the inbox is full. On Saturday April **, 2015 I again returned in person to the store to inquire of status. Again [redacted] was there and had no informtion. She told me that [redacted] had been ill. I apologized for her sickness but said that if someone could not call me the following week I would like to get my money back. No one called. I called the business again today April **, 2015 and again could not leave a message. I'm tired of waiting to get a straight answer and would like my deposit back.Desired Settlement: I would like my deposit of $425.00 refunded.

Consumer

Response:

At this time, I have been contacted directly by Doral's Interiors L.T.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted] told me that she would refund my deposit, either by check or by refunding my credit card. She mentioned she had never issued a refund before, but I said that she could figure it out or send me a check (my address is on the invoice). She also said she would call the next week, but never called. I still have not received a refund as of Tuesday May [redacted]. Today, prompted by this email, I called again and left a message for the [redacted] with [redacted]. She said that she would pass on the message to her. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Doral's Interiors L.T.D. regarding complaint ID [redacted]. When I call the number of the business ###-###-#### (admittedly it may be after hours at 5:45pm) I get an answering machine that reports it is FULL and I'm not able to leave a message. Sincerely,[redacted]