Dorcaas Group Reviews (%countItem)
Dorcaas Group Rating
Address: 2831 Saint Rose Pkwy STE 311, Henderson, Nevada, United States, 89052-4840
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I had sent this business $1000 because I needed some help with my credit. She had been contacting very regularly prior to me sending any money trying to hurry and get the process started. Was told the money would start the process of a clean sweep as well as lock in services. After I sent the money I barely heard from her and she would have excuses of she's been busy this and that. Contact became minimal. I sent the money in June and was supposed to receive services in September. She stopped communicating and even blocked me and was real disrespectful. I have in text messages her saying my clean sweep was almost done and after I told her after the clean sweep I no longer wanted to work with her. She became rude and then said the $1000 was to lock in her services not a clean sweep when I have text messages stating a clean sweep as well. I have gotten my money back or any services which is very disappointing. I work hard for my money only to be scammed out of $1000.
Product_Or_Service: Service/clean sweep
Order_Number:
Refund I would like my $1000 back I won't ever work with her ever again I just want my money back.
Contact Name and Title: Alpha *** M CEO
Contact Phone: ***
Contact Email: ***
My name is Alpha *** and I am the President and CEO of Dorcaas Group Inc. We are Solutionist, we are a Business Branding Building Consulting Firm, we have been in Nevada doing business since 2005, as of 2017 we have worked under the name of Dorcaas Group Inc.
*** is a longtime client of ours, we have helped and consulted him periodically since February of 2016. *** is one of our youngest Entrepreneurs and he is a returning client. He has changed his brand, focus and goals a number of times, for this, we did not charge him any fees the first year starting in 2017. This is something we do yearly for young start ups, we make a selection and help mentor them for one year. On March 30, 2018, we started the build on ***'s LLC *** for free. Please see attachment of Business Formation. *** paid fees for his state of *** only, we did not make a profit. In 2018 we made it clear to him moving forward we would charge for any consulting and any retainers for any business moving forward, he clearly understood and spoke to my temporary assistant from time to time via email, *** did not pay any consultation invoices in 2018 so we cancelled the invoices. We advise him at that time, to contact us once he was fully ready to commit to himself. Last invoice in 2018 dated for May 2018, attached.
In February 2019, *** reached out and advised he was ready to start building his brand. We discussed on several occasions his plans and we also verbally made a partnership offer. Due to NDA and Propriety information we cannot disclose. We explained over time from March 2019 until *** made is RETAINER payment that it was a RETAINER, also several reprinted and updated invoices stated NON REFUNDABLE RETAINER FOR SERVICES. All relevant text messages are attached. We received a $1,000.00 retainer for services on June 17, 2019. This retainer was discounted at $1,500.00 we sincerely wanted to help him. On July 27, 2019 *** decided he no longer wanted to move forward. See relevant text messages. We mailed and emailed *** his invoices, he claims he never received them, we verified his email with him and he confirmed, however, we continued to get notifications that the email was invalid. We text his invoice to him, countless time via text messages and on the emails themselves its states NON REFUNDALBE RETAINER. *** never once disputed. *** was aware there was a remaining balance of $3,000.00 which was never paid and was due in August, he cancelled service in late July.
October 11, 2019 my temp received a nasty text from an unknown number calling me names and stating our company has ran off with their money, after review, we identified the person behind the texting to be *** though he never identified himself. At that time we again sent him the invoice and advised his file is now closed. If he wished to continue services, he would need to pay the remaining balance of $3,000.00. He has always known and never once disputed that the $1,000.00 retainer was set in place while he gathered his other funds. The clean sweep is just that, something to prepare his file to move forward. *** stopped us in the mist of work, we owe him no monies. We will no longer offer services to him. And we asked that this file be closed and any negative marks against Dorcaas Group Inc. be removed immediately.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have Text messages as well as screenshots of This business Dorcaas aka Bonnie stating that my clean sweep was in order and it was being done and handled which was a lie she had planned all along to just take my $1000 and act like she was doing work. I can produce the screenshots as well. Good thing about keeping messages and screenshots. Funny because every time I would ask her about my clean sweep she would not respond a week or 2 or even 3 then all of a sudden have an excuse of why she didn't respond which I can produce. On several occasions she did so. There was never a contract even given to me until months down the line when she decided she wanted to finesse me. She wanted a total of $4000 to do my credit which I decided I didn't want to work with her and after that she became rude and very unprofessional and *** near stopped responding to texts and communication or had an excuse. She blocked me and I hit her from another number which I was never rude she then proceeded to call me broke. And was very rude. Which I also have the text messages to produce. And prior services I received almost a ya or 2 ago I payed for I haven't don't business with her prior to this in a long time so anything she did was on her not on me but I want my money back I won't be scammed out of $1000. She knew what she was doing. She knew that if at the begging she had produced documents that said that $1000 was to lock in service I would of never agreed and that's not what came out of her mouth on the phone or what was said in texts she wasn't being honest in any way. Everything I can produce documentation on. There's no room for scammers or frauders in the world. Be honest about your intentions and don't try to manipulate people because you don't think they know business so you feel you can scam them she even referred to me not knowing business so I assumed she tried to get over on me because she thought I wouldn't go through the proper steps or procedures but obviously I do.
We do not owe this client any refund, we have submitted numerous documents to support there are no refunds and also client cancelled services before anything could be completed. There is however an outstanding balance, if he would like to pay it, we would move forward. There is nothing else at this time.