Dorel Home Furnishing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Contact Name and Title: [redacted] / Supervisor Contact Phone: XXX-XXX-XXXX XXXX Contact Email: [redacted] @ameriwood.com We did show that the consumer placed an order via the websiteA message was left on the consumer's voicemail pertaining to the order that was placed and advising if any other parts were needed to call and a direct number was givenThe order was delivered to the consumer on 1-14-by UPS

The consumer ordered replacement parts that were delivered with an error/defect and a longer than desired wait timeIn remedy of such issues, a new product unit was delivered to consumer as well as $in [redacted] e-gift cards to offset original costResolution has been made as consumer indicated unit was right and team member involvement has fixed the problem

Initial Business Response /* (1000, 11, 2015/07/30) */
We spoke to the customer and sent her replacement parts on July 9, These parts were delivered on July 15, We followed up on July with a phone call leaving a message letting her know the parts were delivered and left at her
front door and if she had anymore issues to please call us and left her our phone numberWe have not received anymore calls from her

Though no signs of manufacturer's defect were visible in the photos provided by the customer, we have offered a full refund as a good will gesture

We contacted the customer via the telephone number provided and have left the customer a voice mail to contact us concerning this complaint.As well, we have emailed the customer requesting they contact us at their earliest convenience.As for April 8th, 2016, we have yet to receive a return phone
call or email from the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Contact Name and Title: [redacted] / Supervisor
Contact Phone: XXX-XXX-XXXX XXXX
Contact Email: [redacted]@ameriwood.com
We did show that the consumer placed an order via the website. A message was left on the consumer's voicemail...

pertaining to the order that was placed and advising if any other parts were needed to call and a direct number was given. The order was delivered to the consumer on 1-14-16 by UPS.

The consumer ordered replacement parts that were delivered with an error/defect and a longer than desired wait time. In remedy of such issues, a new product unit was delivered to consumer as well as $60 in [redacted] e-gift cards to offset original cost. Resolution has been made as consumer...

indicated unit was right and team member involvement has fixed the problem.

Initial Business Response /* (4000, 17, 2015/10/21) */
The customer has been offered a full refund for the item and has agreed to the resolution.