Unfortunately, due to the inability to retrieve our Ford F-back from Haley Toyota after miles driven, we are completely appalledThe Tundra is not a family friendly truck, and we are displeased that we could not pay processing fees to retrieve our vehicleWe reluctantly will accept the response and do not plan on having any future transactions with the dealership.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We had a technician diagnose the vehicle and found no problems with it at allAll suspension was found to be correct and operating as designedThe service manager also tested with technicianOur sales manager actually had us swap wheels and tires for a different brand for customer as a goodwill gesture to see if another tire would be more comfortable for herThe dollar amount we offered in trade was also very generous trying to make her happyWe would still be willing to trade her vehicle at a great price for her.We did not offer to repurchase but instead trade to get her the vehicle she would wantIf she would like to trade, she would need to contact [redacted] to start the processWe are unsure if the customer even still owns the vehicle at this time as we was told she traded for something elseHaley will not be offering any type of cash refund or offering as there is nothing wrong with the vehicle and we did what we was supposed to to assist the customer [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one contacted me on April 20th as Haley's representative claims I haven't heard from anyone at the dealership for over a month If the problems couldn't be duplicated as he claims, it's because they refused-despite repeated requests from drive the car on the road that I use several times daily and where I took the initial test drive The salesman [redacted] rode with me when we drove the same road as on my initial test drive and he DID notice something wrong, so saying the problems couldn't be duplicated is a statement Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for contacting Haley Toyota Dealership on our behalf Our main concern is that after 4-days and miles driven we returned to the dealer Saturday August 5, 2017, to capture our Ford F-We were willing to pay any processing fees for having the Tundra for four daysHowever, we were abruptly turned down by Mr***, he said; “No, too bad period.” We did not come to fight with anyone we just wanted our families truck backShocking how differently we were treated on Monday night after 5-hours in the dealer’s showroomWe were told we were part of Haley’s car sale history monthNow being treated like a number, and not really caring for the consumerWe were going to leave twice on Monday night, and we should have The dealership guaranteed that the Tundra is a better vehicle and not to pay attention to the window label that the truck would do better than ratedBeing that I asked twice about the engineThe Tundra is a heavy constructed truck for towing heavy loads, and which is geared really low not making it very cost-effective for a family of four that doesn’t tow anythingI just wanted a reliable, cost-effective truck for my familyBeing disabled, legally-blind, and having multiple seizures weekly, this truck is a complete disappointment for me and my familyMr***, [redacted] and the notary all knew of my disabilityBeing my wife and daughter are the drivers of the truckI feel the dealership took advantage of my disability and familyWe are disappointed with the Tundra which is completely over-ratedThis truck is cheaply made, the driver’s door panel is loose, the antenna is loose, and when using the A/C the front seats vibrate The final result is we should not have to re-negotiate anythingHaley Toyota being a million dollar dealership this order of sale should have been rectified on August 5, with the return of our families Ford F-150, and us paying a processing fee for the use of the Tundra for the four daysHowever, if Haley Toyota is unable to assist my families need with the return of our Ford F-150, then will have to pursue other avenues Thank you for all your assistance in this matter Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Because that is not what he told meAfter going down there multiple times he told me and my mom one of his technicians did itI don’t know what to do past this pointI guess going to see a lawyer is my only other option if messaging you guys doesn’t help Regards, [redacted] ***
After further review and after talking to the customer in person we feel we have done enough to take of this customerWe polished all affected areas to remove ghost images from stickers on truck, we washed and vacuumed vehecle before giving back to customerwe performed a complete vehicle alignment at no charge that customer thru in at last minute that was not previosly discussedWe supplied a car to drive for customer as not to inconvienence them while doing thisWe programmed and supplied a second remote for customers security systemWe gave the customer an in store gift card for to use for future services as neededAfter all of this customer is now pointing out some minor touch up paint work from previous owner, Dealer representative Mr [redacted] even still went out to look at what the customer was statingAfter inspection dealer explained that he did purchase a used truck with over mile on itWe explained that he had the oportunity to inspect vehicle before purchaseExplained that dealer is not responsible to rebuild used cars as thats why there is a difference between new and used and also difference in new price compared to used priceBut even with that being said we still offered as a goodwill getsure to split the cost of painting the front bumper if that is what we wantedAlthough the part that is peeling is behind the grille and cannot be seen without opening hoodSo, we the dealer feel and know that we have not only done enough for the customer but have stepped up and done extra for him and will not do anymore or anything else at this time
We addressed the concern of the roof moulding missing on Saturday 8-5-Actually had an employee come in on an unscheduled day to do the work so customer would not have to returnCustomer picked out truck at their choice and the Federal monroney label was attached to vehicle explaining the the cost, features, and the Mileage statementThe Toyota Tundra MPG rating is stated on the label also City 13, Highway As far as reliability the Tundra ranks best overall truck with the top reliability ratingAlso miles is not really a good measure for fuel mileage and the truck will most likely get better as the truck is driven and the system, engine and transmission learns customer driving habitsWe did everything we could to address the needs of the customer even when the customer basically tried to fight our GSM [redacted] by asking him to go outside with confrontationThe truck belongs to the consumer and the deal was done correctly and openlyWe would be happy trade the customer to another vehicle but it would be done as any other transaction with pricing and negotiation process as we do with any car deal
Yes, Mr [redacted] has been very helpful and a man of his wordWe are just waiting on a call back from the painter so we can split the cost of front bumper as they have stated in statementMr [redacted] said that it was done previously by someone else and the work was bad from not clean & strip bumperResulting in peeling / trash in paint (overspray) that you can't clean out of white and will only get worse peeling laterMr [redacted] has told me we can get this done the right way and I trust & Thank him for all his help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] , I am sorry for the troubleI did call your cell number that evening but did not leave a voice mail due to I was going to be out of the office the next two days off and onI am willing to look at the dent you are speaking ofOnce we evaluate the dent we can go from thereI cannot blindly accept the responsibilty for this problem but am willing on looking at and trying to come to some type of resolve that can be agreeable to both partiesSincerely, [redacted]
The mileage discrepancy is due to a clerical error. It has been fixed thru DMV and we are in the process of getting it fixed with carfax. This process will take a few days, but we are confident it will be resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I will call Haley today to schedule a time to meetI did not receive a phone call on "That day" From the contents of the message, I am not sure what day is being referred toMy wife did say that she missed a call yesterday from Haley however, no one left a messageWhy was there no message? I would not have filed a complaint if Haley had made any attempt to work with meIncidentally, I am not expecting Haley to blindly accept my claim but I do expect them to respond appropriatelyAlso I do not want to close this case until after a mutual agreement has been madeI am also including a copy of my letter to the MVDB
Mrs [redacted] is coming in tomorrow 1/22/We will do everything within reason to make sure she is satisfiedWill respond with details at the appropriate time Thanks, [redacted] ***
Unfortunately, due to the inability to retrieve our Ford F-back from Haley Toyota after miles driven, we are completely appalledThe Tundra is not a family friendly truck, and we are displeased that we could not pay processing fees to retrieve our vehicleWe reluctantly will accept the response and do not plan on having any future transactions with the dealership.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We had a technician diagnose the vehicle and found no problems with it at allAll suspension was found to be correct and operating as designedThe service manager also tested with technicianOur sales manager actually had us swap wheels and tires for a different brand for customer as a goodwill gesture to see if another tire would be more comfortable for herThe dollar amount we offered in trade was also very generous trying to make her happyWe would still be willing to trade her vehicle at a great price for her.We did not offer to repurchase but instead trade to get her the vehicle she would wantIf she would like to trade, she would need to contact [redacted] to start the processWe are unsure if the customer even still owns the vehicle at this time as we was told she traded for something elseHaley will not be offering any type of cash refund or offering as there is nothing wrong with the vehicle and we did what we was supposed to to assist the customer [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one contacted me on April 20th as Haley's representative claims I haven't heard from anyone at the dealership for over a month If the problems couldn't be duplicated as he claims, it's because they refused-despite repeated requests from drive the car on the road that I use several times daily and where I took the initial test drive The salesman [redacted] rode with me when we drove the same road as on my initial test drive and he DID notice something wrong, so saying the problems couldn't be duplicated is a statement Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for contacting Haley Toyota Dealership on our behalf Our main concern is that after 4-days and miles driven we returned to the dealer Saturday August 5, 2017, to capture our Ford F-We were willing to pay any processing fees for having the Tundra for four daysHowever, we were abruptly turned down by Mr***, he said; “No, too bad period.” We did not come to fight with anyone we just wanted our families truck backShocking how differently we were treated on Monday night after 5-hours in the dealer’s showroomWe were told we were part of Haley’s car sale history monthNow being treated like a number, and not really caring for the consumerWe were going to leave twice on Monday night, and we should have The dealership guaranteed that the Tundra is a better vehicle and not to pay attention to the window label that the truck would do better than ratedBeing that I asked twice about the engineThe Tundra is a heavy constructed truck for towing heavy loads, and which is geared really low not making it very cost-effective for a family of four that doesn’t tow anythingI just wanted a reliable, cost-effective truck for my familyBeing disabled, legally-blind, and having multiple seizures weekly, this truck is a complete disappointment for me and my familyMr***, [redacted] and the notary all knew of my disabilityBeing my wife and daughter are the drivers of the truckI feel the dealership took advantage of my disability and familyWe are disappointed with the Tundra which is completely over-ratedThis truck is cheaply made, the driver’s door panel is loose, the antenna is loose, and when using the A/C the front seats vibrate The final result is we should not have to re-negotiate anythingHaley Toyota being a million dollar dealership this order of sale should have been rectified on August 5, with the return of our families Ford F-150, and us paying a processing fee for the use of the Tundra for the four daysHowever, if Haley Toyota is unable to assist my families need with the return of our Ford F-150, then will have to pursue other avenues Thank you for all your assistance in this matter Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Because that is not what he told meAfter going down there multiple times he told me and my mom one of his technicians did itI don’t know what to do past this pointI guess going to see a lawyer is my only other option if messaging you guys doesn’t help Regards, [redacted] ***
After further review and after talking to the customer in person we feel we have done enough to take of this customerWe polished all affected areas to remove ghost images from stickers on truck, we washed and vacuumed vehecle before giving back to customerwe performed a complete vehicle alignment at no charge that customer thru in at last minute that was not previosly discussedWe supplied a car to drive for customer as not to inconvienence them while doing thisWe programmed and supplied a second remote for customers security systemWe gave the customer an in store gift card for to use for future services as neededAfter all of this customer is now pointing out some minor touch up paint work from previous owner, Dealer representative Mr [redacted] even still went out to look at what the customer was statingAfter inspection dealer explained that he did purchase a used truck with over mile on itWe explained that he had the oportunity to inspect vehicle before purchaseExplained that dealer is not responsible to rebuild used cars as thats why there is a difference between new and used and also difference in new price compared to used priceBut even with that being said we still offered as a goodwill getsure to split the cost of painting the front bumper if that is what we wantedAlthough the part that is peeling is behind the grille and cannot be seen without opening hoodSo, we the dealer feel and know that we have not only done enough for the customer but have stepped up and done extra for him and will not do anymore or anything else at this time
We addressed the concern of the roof moulding missing on Saturday 8-5-Actually had an employee come in on an unscheduled day to do the work so customer would not have to returnCustomer picked out truck at their choice and the Federal monroney label was attached to vehicle explaining the the cost, features, and the Mileage statementThe Toyota Tundra MPG rating is stated on the label also City 13, Highway As far as reliability the Tundra ranks best overall truck with the top reliability ratingAlso miles is not really a good measure for fuel mileage and the truck will most likely get better as the truck is driven and the system, engine and transmission learns customer driving habitsWe did everything we could to address the needs of the customer even when the customer basically tried to fight our GSM [redacted] by asking him to go outside with confrontationThe truck belongs to the consumer and the deal was done correctly and openlyWe would be happy trade the customer to another vehicle but it would be done as any other transaction with pricing and negotiation process as we do with any car deal
Yes, Mr [redacted] has been very helpful and a man of his wordWe are just waiting on a call back from the painter so we can split the cost of front bumper as they have stated in statementMr [redacted] said that it was done previously by someone else and the work was bad from not clean & strip bumperResulting in peeling / trash in paint (overspray) that you can't clean out of white and will only get worse peeling laterMr [redacted] has told me we can get this done the right way and I trust & Thank him for all his help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] , I am sorry for the troubleI did call your cell number that evening but did not leave a voice mail due to I was going to be out of the office the next two days off and onI am willing to look at the dent you are speaking ofOnce we evaluate the dent we can go from thereI cannot blindly accept the responsibilty for this problem but am willing on looking at and trying to come to some type of resolve that can be agreeable to both partiesSincerely, [redacted]
The mileage discrepancy is due to a clerical error. It has been fixed thru DMV and we are in the process of getting it fixed with carfax. This process will take a few days, but we are confident it will be resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I will call Haley today to schedule a time to meetI did not receive a phone call on "That day" From the contents of the message, I am not sure what day is being referred toMy wife did say that she missed a call yesterday from Haley however, no one left a messageWhy was there no message? I would not have filed a complaint if Haley had made any attempt to work with meIncidentally, I am not expecting Haley to blindly accept my claim but I do expect them to respond appropriatelyAlso I do not want to close this case until after a mutual agreement has been madeI am also including a copy of my letter to the MVDB
Mrs [redacted] is coming in tomorrow 1/22/We will do everything within reason to make sure she is satisfiedWill respond with details at the appropriate time Thanks, [redacted] ***